Reviews
Customer Service and Incorrect Billing
This was one of the worst hotel experiences I have had. We booked three rooms through Booking.com and notified the hotel accordingly. However, the hotel had six rooms showing in its system and proceeded to charge me for the additional rooms that we had never booked. Despite making multiple phone calls and speaking with staff at the front desk in person, the issue was not resolved. I also showed the hotel confirmation of my Booking.com reservation clearly indicating that I had booked only three rooms. Unfortunately, they continued to refuse to cancel the additional rooms and charges. On the first day, I spoke with a manager who was extremely rude, dismissive and unhelpful. I am still trying to resolve this billing issue. The biggest disappointment was not simply the booking error, but the hotel's poor handling of the situation and lack of accountability. I expected much better customer service from a Hyatt Regency. Based on this experience, I would not recommend this hotel. The management and staff need to do a much better job of treating guests fairly and resolving problems professionally. Booking.com was also equally unhelpful-
It was good
Nice view but jetted tub didn’t work and the sofa mattress wasn’t the best. However, the hotel was clean and the view was okay.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Guest, Thank you for taking the time to share your feedback, and for mentioning the cleanliness of the hotel and the view. We are sorry that the jetted tub was not working and that the sofa mattress did not give you the comfort you expected. Details like these can take away from a relaxing stay, so we will pass your comments to our Engineering and Housekeeping teams to look into the tub and the sofa bed. We are glad the room felt clean and that the view added something to your visit. We hope to welcome you back for a stay that feels better than just good. Sincerely, Hyatt Regency Niagara Falls Fallsview
Perfect hotel stay
My husband and I stayed here with our three girls, and it was perfect! The location is right in the middle of everything, and we could easily walk to the falls. Everything was so organized, and there were staff members everywhere helping things run smoothly and making the experience pleasant. Our room was clean and beautiful, and we loved the design. This was the first time we stayed somewhere with three queen beds, which was perfect for our family! The view was amazing too, even though our room faced the city. We loved our stay and would definitely recommend it to other families!
Amazing Stay, Breathtaking Falls Views, and Outstanding Hospitality!
We absolutely loved our stay at the Hyatt Regency Niagara Falls Fallsview! The location was incredible, and our room was clean, comfortable, and offered breathtaking views of the falls. The staff was professional, exceptionally friendly, and welcoming throughout our visit. One of the highlights was the dining experience. We enjoyed a fantastic dinner at STK Fallsview Steakhouse. Even without a reservation, we were seated immediately at a table with an amazing view of the falls. Our steaks were cooked to perfection, and the service was outstanding. We enjoyed it so much that we returned for breakfast the next morning, and the experience was just as wonderful! We also dined at TGI Friday's, where the food was good and the service was excellent. The hotel offered a wonderful combination of beautiful accommodations, great restaurants, excellent hospitality, and reasonable prices. We enjoyed our stay so much that our only regret was not booking a longer visit! Everything exceeded our expectations, and we would absolutely stay here again. Highly recommended! A fantastic place to stay when visiting Niagara Falls!
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Anthony, Thank you for such a detailed and generous review. We're delighted that the falls views from your room, the warm welcome from our team, and two meals at STK Fallsview Steakhouse made your visit so memorable, and we're glad TGI Friday's served you well too. We hope your next stay is a longer one, and we would be happy to welcome you back. Sincerely, Hyatt Regency Niagara Falls Fallsview
Exceptional
Stunning views from our room. Truly an exceptional experience. Dinner at STK was great! Would definitely return. If you’re thinking of upgrading to the premium Fallsview rooms, do it!
Nice view of the falls
Lovely hotel with great view of the falls! Staff were all helpful. Breakfast was a bit overpriced even considering the wonderful view of the falls & experience.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Liz, Thank you for the five stars and for describing the view of the falls as wonderful. We're glad our team was helpful throughout your stay, and we appreciate your honest comment that breakfast felt overpriced; we will share it with our food and beverage team. We hope to welcome you back to Niagara Falls again. Sincerely, Hyatt Regency Niagara Falls Fallsview
Anniversary at Niagara Falls
We were there celebrating our anniversary. We stayed on the 26th floor room 2611. Wonderful room. The Concierge Melinda was quite helpful setting up the Winery tour and the area tour. Do not miss the boat tour under the Falls. So many things to do, see and places to eat. Looking forward to our next trip to the Falls.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Wander13659753453, Thank you for choosing to celebrate your anniversary with us, and we are delighted that room 2611 on the 26th floor made such a wonderful base for your trip. We will pass along your kind words to Melinda in our Concierge team for arranging your winery and area tours, and we appreciate the tip about the boat tour under the Falls. We look forward to welcoming you back to Niagara Falls for your next visit. Sincerely, Hyatt Regency Niagara Falls Fallsview
Overall great hotel and close to OLG for shows
The Hotel overall is clean, staff always at elevators and doors to greet you. Spacious rooms and well organized The breakfast was ridiculously overpriced on the 9th floor, they should have a range. We left the hotel to eat elsewhere for half the price.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Lisa, Thank you for the kind words about our clean, spacious rooms and the team greeting guests at the elevators and doors, and we are glad the hotel was so convenient for your shows at OLG. We're sorry the 9th floor breakfast pricing felt too high and that you chose to eat elsewhere, and we will share your suggestion of offering a range of options with our food and beverage team. We hope to welcome you back soon. Sincerely, Hyatt Regency Niagara Falls Fallsview
Love Niagara
Love to the room. A bit on a small side. But all good for the money. we have never been to Niagara Falls and it did not disappoint. Loved every minute of our time there.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Debsonline, Thank you for such a lovely review, and we are delighted that your first visit to Niagara Falls did not disappoint and that you loved every minute. We appreciate your kind words about the room and your honest note that it runs a little small, and we are pleased it still felt like good value. We hope the memories from this trip bring you back to see the Falls again. Sincerely, Hyatt Regency Niagara Falls Fallsview
Good hotel. So many hidden fees. Rude front desk.
Overall the hotel is good, and the housekeeping is good. However, there are so many hidden fees once you get there, and rude staff that love to argue.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Omar, Thank you for taking the time to share your feedback, and we're glad you found the hotel good overall and the housekeeping to your liking. We're sorry that the extra charges you ran into after arriving, and your interactions at the front desk, overshadowed the rest of your stay. We understand how frustrating it is to feel surprised by fees at check-in. We're sorry to hear that the service you received did not meet the standard of courteous and professional hospitality we aim to provide. We appreciate you sharing your feedback and will ensure your comments are brought to the appropriate team. To clarify your charges and review your reservation details, please contact our Front Desk directly at 289-408-1234. They will be able to look into your stay and help resolve this as quickly as possible. Sincerely, Hyatt Regency Niagara Falls Fallsview
Niagara Falls at Hyatt.
We enjoyed our stay. Excellent location and we got good promo. We had a full view of the falls from our room and that was amazing.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Rene, Thank you for the wonderful 5-star rating. We're delighted that our location and your promotional rate made for a great stay, and that you had a full view of the falls from your room. We hope to welcome you back to Niagara Falls soon. Sincerely, Hyatt Regency Niagara Falls Fallsview
Worth the upgrade
Upgraded since our room was not ready for an earlier arrival. Worth the extra money for the perfect view. The Hyatt was in a perfect location.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Barbara D, Thank you for taking the time to share your feedback. We are pleased to hear that the room upgrade provided you with a beautiful view and contributed to an enjoyable stay overall. It's wonderful to know that our location was convenient for your visit to Niagara Falls. We appreciate you choosing Hyatt Regency Niagara Falls Fallsview and hope to welcome you back in the future. Sincerely, Hyatt Regency Niagara Falls Fallsview
The falls view I needed
Very nice hotel and the staff were amazing. From the moment we stepped off the elevator we were greeted and any questions answered.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Betty H, Thank you for sharing your feedback with us. We are delighted you enjoyed your stay and that our team made a positive impression from the moment you arrived. It is wonderful to hear that you felt warmly welcomed and that any questions you had were promptly addressed by our staff. Your kind words are truly appreciated, and we thank you for choosing Hyatt Regency Niagara Falls Fallsview. Sincerely, Hyatt Regency Niagara Falls Fallsview
Worth the price
Great hotel ask for drink tickets. Location is great. Breakfast and parking are insane if not a globalist. Free parking is 100 CAD/night but not as much as the $300 CAD breakfast for 2 kids and 2 adults at STK restaraujt on the 9th floor. If you’re not a globalist do not valet or breakfast here. Both those were free if you’re a globalist. Pool is very nice 3’ everywhere and two hot tubs. A great weekend trip for young kids
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear crreynol, Thank you for sharing your feedback and for choosing to stay with us. We are pleased to hear that you enjoyed our location and found the pool and amenities suitable for a family weekend. It is wonderful to know your experience was memorable and that the facilities, including the hot tubs, contributed positively to your stay. We appreciate your candid comments regarding breakfast and parking fees for guests who are not Globalist members. Our rates for on-site parking and dining are set competitively for the Niagara Falls area, and we strive to provide value through our offerings and service. Your observations about these costs, as well as the benefits offered to World of Hyatt Globalist guests, are important and will be shared with our team for review. Thank you again for your thoughtful review. We hope to welcome you and your family back on your next visit. Sincerely, Hyatt Regency Niagara Falls Fallsview
Outstanding!
I read some negative staffing review of several of the most popular hotels in Niagara. I ultimately settled on Hyatt but still was concerned that the experience would not match the pricing. We were very happy that we had only the best reception, very accomodating staff, and shuttle availability to the off site parking was never a wait of more than 5 minutes. We absolutely recommend the Hyatt for any traveler and would gladly stay here again!
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Alan S, Thank you for sharing your outstanding review and choosing to stay at Hyatt Regency Niagara Falls Fallsview. We are delighted to hear that you had a positive experience with our welcoming reception and accommodating staff, and that the shuttle service to off-site parking met your expectations for convenience and efficiency. Your recommendation truly means a lot to us, and we’re pleased that we could provide the high standard of service you were hoping for. It is wonderful to know that your stay left such a positive impression, and we look forward to welcoming you back for another exceptional visit in the future. Sincerely, Hyatt Regency Niagara Falls Fallsview
Highly recommended to stay here.
The staff was attentive from the beginning of our stay from stepping out of our car to the end of our stay. Our panoramic suite had the most beautiful views of the falls and for someone who has never been there it made it the most amazing experience for me.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Lora D, Thank you for sharing your feedback and for your perfect rating. We are delighted to know that our team made you feel well cared for throughout your visit. It’s especially gratifying to hear that your panoramic suite provided such a memorable view of the Falls, making your first experience in Niagara truly special. We appreciate your recommendation and hope to welcome you back for another wonderful stay. Sincerely, Hyatt Regency Niagara Falls Fallsview
Don’t stay here
Absolutely horrible. You overcharged me for an upgrade that I was told was free and had zero concern when I called to inquire about it. Very cold and matter of fact about the situation.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Queen H, Thank you for sharing your feedback. We are sorry to hear about your experience regarding the charges for your room upgrade and the way your concerns were handled when you reached out to our team. From time to time, our staff may offer guests the option to change or enhance their accommodations if availability allows, but upgrades are entirely optional and should always be clearly communicated. We regret that the details were not transparent in your case, and that you did not receive the level of care and attention you rightfully expected when seeking clarification. Your comments are important to us, and we appreciate you bringing this matter to our attention. Sincerely, Hyatt Regency Niagara Falls Fallsview
Not great
Be aware of high cost hidden fees that you won’t be told about at check in…mainly $70.00 plus taxes, fees and surcharges on top of the hidden fees. Also be aware of unsympathetic check-in representatives if you experience any issues. We entered our room only to see if was actually never cleaned from the last guests (dirty bed, used towels on the bathroom floor and garbage laying around). Had to go back to check-in at the lobby and was given the choice of a lower quality room OR wait for two hours for them to clean out agreed upon room. We then decided to wait the two hours so we had to re-load the car of all our luggage (maybe offer some help next time this situation happens to your guests). Also paid for a premium room and it doesn’t include any breakfast (even after our rough start). I think we were most taken aback by how unsympathetic the lobby check-in representative was to our situation and, in the least, didn’t even offer a small apology. We showed him the pictures we took of the current condition of the room when we entered and nothing, he literally didn’t seem to care. I welcome any response from Hyatt by call or email but will probably receive a generic reply to this review.
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Jonathan G, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely regret that your experience with the room condition and the service at check-in did not meet your expectations. Arriving to find a room unprepared is not the standard of service we aim to provide, and we understand how frustrating it must have been to face the inconvenience of either waiting for the cleaning or accepting a room of lesser quality. We also acknowledge your comments about the lack of assistance and empathy during this process, and we are truly sorry that our team did not offer the support and understanding you deserved. Regarding the additional fees, please know that charges such as parking and daily mandatory fees are outlined in booking details prior to confirming a reservation on third-party platforms, and can also be found in the rate and policy sections before payment is completed. We understand that discovering these costs at check-in can still be disappointing if they were not clear at the time of booking, and your feedback highlights the importance of continuous improvement in our communication. We appreciate you bringing these issues to our attention and will ensure your comments are shared with the relevant teams for further review. Thank you again for taking the time to share your experience. Sincerely, Hyatt Regency Niagara Falls Fallsview
Splendorious!
Incredible experience-views from 39th Floor suite were SPECTACULAR! Sure. It's pricey- but worth ever it penny! It was our anniversary so we ate dinner there too and Michael was excellent as our waiter! Food was EXCELLENT TOO! Yummy! We were thrilled that there was a cancelation and we were offered a suite on 39th Floor directly over the Falls for just a bit more. What a wonderful way to spend our celebration! ThankYOU HYATT REGENCY!
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Gary R, Thank you for sharing your wonderful feedback and for choosing to celebrate your anniversary with us. We are delighted to hear that your experience was so memorable and that you enjoyed the breathtaking views from your suite on the 39th floor. It is also wonderful to know that your dining experience added to your special celebration. We truly appreciate your kind words and support. Thank you once again for making Hyatt Regency Niagara Falls part of your special day. Sincerely, Hyatt Regency Niagara Falls Fallsview
Hyatt Niagara Falls getaway
Amazing view of the falls and excellent service. Housekeeping was efficient and kept our room clean and well-maintained throughout our stay. The location is perfect, and we would gladly stay here again!
Mark Buenafe, Marketing at Hyatt Regency Niagara Falls Fallsview, responded to this review
Dear Ernie Young, Thank you for sharing your wonderful feedback following your recent stay. We are delighted that you enjoyed the breathtaking view of the Falls and appreciated the high level of service you received. It is especially rewarding to hear that our housekeeping team contributed to your experience by keeping your room clean and comfortable throughout your visit. We’re also pleased that our location added to the convenience and enjoyment of your trip. Your kind words and willingness to return mean a great deal to us. Sincerely, Hyatt Regency Niagara Falls Fallsview
Showing 20 reviews since October 22, 2026.