FAQs

We are 100 yards from the brink of Horseshoe Falls, making the hotel the closest hotel to the falls.  Located in the entertainment district, we are a 42-storey high-rise hotel with a 10-storey atrium offering well-appointed suites. On the 9th floor, STK Steakhouse features a panoramic glass wall with views of American Falls and Horseshoe Falls. In addition, we offer more than 20,000 square feet of meeting/banquet facilities.

All travelers (families, couples, business or solo)

Check-in begins at 4:00 p.m., and checkout is at 11:00 a.m. Early check-in is available based on availability. A guaranteed late checkout until 2:00 p.m. is available for an additional $50 fee.

Yes, same day only

Yes, guests should indicate their first and last names along with their confirmation number on the package details.

We offer multiple room categories to accommodate different types of travellers, group sizes, and guest needs. Standard rooms are a great option for shorter stays or smaller parties, while suites and premium room categories may offer additional space, upgraded features, separate living areas, multiple beds, or enhanced views.Some rooms are designed to accommodate larger groups or families, with select options sleeping up to twelve guests. Depending on the room type, configurations may include multiple beds, sofa beds, separate bedrooms, or two bathrooms for added comfort and convenience. The best room category will depend on your party size, preferred layout, and the type of stay you are looking for.

All rooms have access to standard or premium Wi-Fi. Each room is equipped with a workspace and outlets. 

Yes

Standard daily housekeeping is provided.

We have rooms that are equipped to meet accessibily needs. All public areas are accessible.

Yes

Yes

Yes, Based upon availability. Additional charges apply per night.

Niagara Falls International Airport: 18 km (30 minutes)

John C. Munro Hamilton International Airport: 85 km (60 minutes)

Toronto Pearson International Airport: 125 km (90 minutes)

Buffalo Niagara International Airport: 45 km (45 minutes)

Niagara Falls VIA Rail/GO Station: 4.5 km (9 minutes)

Yes, we offer shuttle service based on availability and by request.

Uber, taxi, public transit, WeGo, private transfer

Yes, the hotel is located 100 meters from the brink of Niagara Falls. Guests can walk to the falls in approximately 10 minutes or use the Falls Incline Railway located directly behind the hotel. The hotel is also steps from Fallsview Casino Resort, the OLG Stage and many dining, entertainment and activity options.

Car rental companies and E-bikes/E-scooters are availble nearby.

Yes

Yes

No

STK Steakhouse, 9th floor: Lunch/Dinner

TGI Fridays, lobby level: Lunch/Dinner

Hyatt Fallsview Restaurant , 9th Floor: Breakfast

The Market , lobby Level: Grab-and-Go

Starbucks, lobby level: Breakfast/Lunch/Dinner

Lobby Lounge, lobby level: Dinner

Papa Luigis: Dinner

Room Service: Breakfast/Dinner

The pool is open daily from 6 a.m. to midnight

Basic Wi-Fi is included with your stay. A premium service is available for $14.99 CAD.

Yes, Smart TVs and streaming services are available in all our guest rooms.

Yes

Yes

Guest room: baby lotion and shampoo, baby play yard or crib  (based upon availbility). Restaurants: childrens menu options, high chairs.

Yes

The hotel is not pet friendly.

No

The hotel is fully accessible including some guest rooms with accessible features.

Service animals are welcome.

The hotel has a 3-day cancellation policy.

Yes, for World of Hyatt members.

Yes. For inquiries related to groups and meetings, please contact our sales team by email at sales@fallsviewgroup.com

Early check-in is based on availability.