FAQs

Yes, our dedicated Concierge team is happy to provide personalized recommendations and assistance with local dining reservations, suggesting top attractions and tours, and coordinating your transportation needs. Please visit the Concierge desk for local insights.

Yes, we offer full laundry and dry-cleaning services daily. To arrange for a pickup, please contact our Guest Service Center and they will assist you immediately.

We do not offer on-site childcare or babysitting services. However, our Concierge team would be happy to suggest and connect you with reputable local providers in the area.

Yes. Our hotel dining venues offer a wide variety of menu options to cater to diverse dietary needs and cultural preferences, including many vegan and gluten-free dishes, as well as selections influenced by various global cuisines. We encourage you to inform our culinary team of any specific requirements (such as allergies or religious needs) so we can ensure a suitable and enjoyable dining experience during your stay.

Yes, we offer 24-hour room service for your convenience, ensuring you can enjoy in-room dining at any time of day or night.

Yes, extra beds (rollaway beds/sofa beds) are available upon request for a charge of THB 1,800++ per night for the extra person. Please note that availability is subject to the maximum capacity and size of the specific room type, as not all rooms can safely accommodate an extra bed. We recommend requesting an extra bed when you make your booking to ensure availability.

Children under 12 years old are welcome to share the existing beds with their parents. If your room rate includes breakfast, children below 12 years old who share a bed with their parent receive complimentary breakfast, limited to one child for Standard Rooms or up to two children for Deluxe Rooms and above. To accommodate families with smaller children or infants, cribs are also available upon request.

Room views vary by type and availability, so while we are unable to guarantee a specific view, we encourage you to inform us of your preference when making your reservation.

We maintain a strict non-smoking policy in all interior spaces, including all guest rooms and suites. For the comfort of guests who smoke, we provide several designated outdoor smoking areas throughout the property.

We are conveniently located approximately 30 km from Suvarnabhumi Airport (BKK) and 25 km from Don Mueang Airport (DMK), with an estimated driving time of 45 minutes to 1 hour, depending on traffic. The hotel can arrange a private Limousine service with a minimum of 3 hours' advance reservation, with prices starting from THB 2,500 per way. Alternatively, taxis and various public transport options are readily available nearby.

The hotel is ideally located for accessing Bangkok's public transport system. We are directly connected to the Nana BTS Skytrain Station via a covered skybridge. For subway travel, the nearest station is MRT Sukhumvit (linked to BTS Asok), which is an easy 8–10 minute walk from the hotel.

Yes, on-site parking is available. Parking is complimentary for guests who are staying or spending at the hotel. For visitors, please refer to the parking rates on our Parking & Transportation page.

Getting around Bangkok is incredibly convenient from Hyatt Regency Bangkok Sukhumvit. The hotel features a direct skybridge connection to the BTS Nana Station and is within easy walking distance of the MRT Sukhumvit/BTS Asoke Station interchange. This excellent connectivity places us within walking distance of popular destinations like Terminal 21 Asok Shopping Mall and Korea Town (Sukhumvit Plaza). Furthermore, our location provides a quick route to the Queen Sirikit National Convention Center (QSNCC) via the MRT.

Yes, connecting rooms are a popular option for families and groups. Please note that connecting rooms are subject to availability and cannot be guaranteed. We strongly recommend that you request this option in advance when making your reservation to increase the likelihood of confirmation.

Yes, we provide kid-friendly meal options and offer customized child portions upon request at all of our hotel restaurants, including our room service menu.

Yes, our hotel is fully designed to ensure a comfortable stay for guests with mobility challenges. The entire property is accessible, featuring necessary ramps, elevators, and ADA-compliant facilities throughout. 

Yes, we provide designated accessible parking spaces conveniently located near the main entrance and elevator access points.

Yes, we offer complimentary luggage storage for our hotel guests. You are welcome to store your bags with our team both prior to check-in and after check-out. Please speak with the Front Desk or Concierge to utilize this service.

As our Front Desk is open 24 hours, you may check in at any time. However, if your arrival time is scheduled after midnight, we kindly request that you inform us in advance via email or phone. This ensures your reservation remains active, and your room is held for your late arrival.