FAQs
General FAQ
Check in time: 4:00 pm, Check out time: 11:00 am
Yes, guaranteed early check-in at 12:00pm can be booked through your World of Hyatt app for a nominal fee (based on availability).
Yes, we are happy to store your luggage until your room is ready and after check out until you depart the city.
Yes, you can send a package to the hotel. We do charge a fee per package to hold until your arrival. Please address as:
Hyatt Place Phoenix/Downtown
c/o GUEST NAME
150 W Adams St.
Phoenix, Az 85003
Hotel Experience & General Information
Each room includes a flat screen tv, workspace, multiple outlets and USB plugins, mini fridge, and separate seating area. Some rooms offer pull-out sofa beds.
Rooms do not have microwaves, but there is a microwave located in the lobby for guest use.
The hotel’s Market is open 24 hours, offering coffee drinks, snacks, and sundries.
Rooms & Amenities
Housekeeping service is offered every other day unless otherwise requested. We are happy to provide an additional items needed between service. Please contact the Front Desk for those requests.
The hotel does not have roll-away beds. Most room types are equipped with a pull-out sofa bed. Please check your confirmation to confirm room type booked.
Yes, Chromecast is offered in each room.
Parking, Travel & Transportation
Valet parking is available for a daily fee. Self-parking is available for a daily fee. The self-parking garage is located 1 block away from the hotel. Please pull into Valet to check-in (westbound on Adams St) and obtain the self-parking pass. All parking is based on availability.
Taxi, Rideshare, and the Phoenix Metro Light Rail are all available from the airport. The Light Rail will bring you within two blocks of the hotel.
Hotel Facilities
The hotel does not have a pool on property. Please use resortpass.com to find pools offering access in the downtown area.
The hotel gym is located on the 1st floor and is available 24 hours. Use your room key for access.
Yes, Adams Table is a full-service bar and restaurant located in the lobby. Hours vary based on season. You can make reservations and view the menu at www.eatatadams.com.
The hotel does not have on-site laundry service, but we do partner with a local vendor. Your items will be sent out by 8:00 am and returned by 7:00pm.
WiFi & Digital
Yes, complimentary wi-fi is available in all guest rooms and in the lobby.
Families & Groups
Yes, spacious rooms with sofa-sleepers and grab-and-go dining make Hyatt Place ideal for families visiting Downtown Phoenix.
Absolutely. The hotel offers group accommodation and meeting spaces. Contact our sales team directly for rates and availability, PHXZD-RFP@hyatt.com
Pets
Yes. The hotel welcomes dogs with applicable pet fees. Restrictions on size, number of pets, and length of stay may apply—please contact the hotel for specific guidelines.
Booking & Policies
Please check your confirmation for your specific cancellation and change policy.