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Palm Beach CC
Great location to the job site that I worked at and plenty of good restaurants within walking distance or a short drive. Hotel rooms were good size and comfortable, prices for rooms were reasonable and the staff was very attentive. Would stay here again if I was coming to downtown Palm Beach.
DoubleD57,
August 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so very happy that you enjoyed your stay with us. We truly appreciate all of your comments. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!
Great location and stay
Nice hotel in downtown West Palm Beach. Staff was super friendly and helpful. Hotel’s parking was a such a great perk in this area. Overall a great experience.
lilianakx,
August 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so very happy that you enjoyed your stay with us. We truly appreciate all of your comments. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!
Not great
Service was bad, child crib was delivered late and broken, electric car charger doesn’t exist, breakfast wasn’t good.
Stay13990101511,
August 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
Thank you so much for your review and for bringing the items mention to our attention. We are so sorry to hear that you did not have a great experience. We will make sure to address the issues mentioned and discuss with our staff. We hope that you will give us another chance next time you are in West Palm Beach. Thank you!
Decent stay in West Palm
Overall, the hotel is well-maintained and clean. During our stay, however, there were continued elevator issues. Breakfast is okay, but coffee seemed to run out frequently. Staff was very friendly and the shower in my room had the best water pressure I’ve ever experienced!
Wes P,
July 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so happy that you enjoyed your stay with us. We truly appreciate all of your comments. We apologize about the elevator inconvenience you experienced and want to ensure you that we have been working diligently with our elevator company in order to get it repaired. We will certainly work with our breakfast team to make sure that the coffee stays full. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!
No pool
The location is great however if you're looking for a pool do not choose this hotel as it does not have one regardless of the pictures you may see in Google also the staircase to go in and out of the hotel you have to enter from the outside which I believe is a security issue not very fond about that positive is the rooms are nice the water pressure in the bathroom is great the floors keep warm regardless of the temperature in the room
Lydia F,
July 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
Thank you so much for your review and for bringing the items mentioned to our attention. We are sorry that the photos of the pool that were taken from prior guests misled you. I assure you that we do not advertise a pool nor is it listed anywhere on our website. We are happy to hear that you enjoyed the temperature and pressure of the water in your room. Thank you again for your review and we hope that you will stay with us again the next time you are in West Palm Beach.
Good stay
Great clean to place to stay. Close to everything. Only issue I had was with one of the elevators not working so you have a long wait on the one elevator that was working but overall I would stay there again if I'm in that area
Fearless05446134206,
June 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so happy that you enjoyed your stay with us. We truly appreciate all of your comments. We apologize about the elevator inconvenience you experienced and want to ensure you that we have worked diligently with our elevator company in order to get it repaired. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!
Terrible Hotel
Terribly disappointing hotel and room. The lifts are so old and slow plus only one was working for the whole 5 days we were there. Apart from the location I can say nothing good about this hotel. Staff were ok but nowhere near a good and friendly as other Hyatt Hotels. Would we go back - NO. Based on this experience we were going to book Hyatt in Sydney Australia but not sure now.
Dale M,
June 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
Thank you so much for your review and for bringing the items mentioned to our attention. We are so sorry to hear that you did not have a great experience. We are extremely sorry about our elevator. We have worked diligently with our elevator company in order to complete the repair. We will make sure to address your interactions that you had with the team to ensure that our service is always outstanding. We hope that you will give us another chance next time you are in West Palm Beach. Thank you!
Delightful!
Great location, wonderful rooms, bedding and shower delightful and staff all around gracious! Good breakfast but no GF bread options and did not have quality breakfast tea or orange juice. Definitely will stay again, we loved that we could walk all around as we used the Brightline system!
Gigi G,
June 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so happy that you enjoyed your stay with us. We truly appreciate all of your comments. We are certainly going to find some GF options in the future. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!
Not worth the price
Customer service is very poor. Maintenance team doesn’t exist. Manager is never on duty or “too busy”. You would be better off finding somewhere else to eat breakfast. My recommendation is to finding a different hotel. There are plenty in the area. I thought staying here would be a nice treat but I have had better experience at a holiday inn.
Clay B,
May 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
Thank you so much for your review and for bringing the items mentioned to our attention. We are so sorry to hear that you did not have a great experience. We will make sure to address this and discuss with our staff. We hope that you will give us another chance next time you are in West Palm Beach. Thank you!
Home Sweet Home away from Home
I arrived very late due to flight complications. I was warmly welcomed and received A+ service. The front desk personnel was very thorough and was genuinely interested to help me get checked in, asked if I needed anything, a wake up call, explained the services and amenities offered there at the property. I needed a map to assist me in an overview of the area and they promptly provided one and offered any addtional assistance that I might need. EXCELLENT!
1WMark,
May 2025
Challin Logan, Owner at Hyatt Place West Palm Beach/Downtown, responded to this review
We are so happy that you enjoyed your stay with us. We truly appreciate all of your comments. Our team strives to ensure that our guests are happy from the moment they check in. Thank you for choosing us for your travels to the West Palm Beach area. We hope to see you again soon!