Reviews
Great location and pet friendly
Great location directly on the boardwalk. Mostly what you would expect from Hyatt. Some things were a little dated, but hotel was clean. I appreciate that it is pet friendly.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Tamela, we are glad Hyatt Place Ocean City/Oceanfront’s boardwalk location and pet-friendly policy suited your visit. It is good to know the hotel felt clean during your stay. We are sorry some areas seemed dated, and your comments about the property’s condition have been shared with the teams responsible for each area. We hope you and your pet can visit us again!
Great Stay at Hyatt Place, Ocean City, MD
We had such a wonderful stay, kind and helpful staff, clean rooms, wonderful breakfast each morning, close to many great restaurants. We will be going back next year for our next anniversary.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
We are so glad our kind and helpful team helped make your anniversary stay special. It is lovely to know breakfast was a bright spot each morning. We are happy our location made it easy to enjoy nearby restaurants, too. We look forward to welcoming you back to Hyatt Place Ocean City/Oceanfront for your next anniversary!
Great Getaway
Centrally located, easy access and parking. Located on boardwalk. Comfortable rooms. Friendly and helpful staff. Felt like valued guest.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Karen, we are delighted the boardwalk setting and convenient parking made for an easy getaway! It is especially good to know our team helped you feel valued and your room was comfortable. We would love to welcome you back to Hyatt Place Ocean City/Oceanfront!
Visit with our 2 dogs
We travel with two large dogs. And for the past several years, this has been our go to hotel. Everything is very convenient from parking to beach and boardwalk. Good restaurants nearby. We really enjoy the oceanfront king room plenty of room to move around with our 2 dogs and the ocean front balcony really makes the trip talks love it as well Everyone was very courteous and the trip was easy. We don't even look at other options for lodging. Breakfast is now included, which is a change from last year and it is more than adequate to start your day.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Dean, it means a great deal that you have chosen us as your go-to for several years, especially when traveling with your two large dogs. It is lovely to know your oceanfront king room gives everyone room to settle in, and that the balcony adds something special to your trips. We are glad parking makes arrival convenient. Being close to the beach and boardwalk is a welcome part of the visit, too. It is also good to hear that nearby dining options and the included breakfast help make your days easier. Our team will appreciate knowing their courteous service helped make the trip easy. We are grateful to be your trusted choice at Hyatt Place Ocean City/Oceanfront, and we look forward to welcoming you and your dogs again!
No help with flood
When a historic Nor’easter closed downtown Ocean City, the bridge, the beach, and all other attractions we tried to cancel and expected some kind of refund from Hyatt, at least some hotel points. Instead we got a hard line of “no” to everything. When I appealed to Hyatt’s corporate customer service they just sent me back to this location to be told “no” again. If they won’t help when the streets are flooded don’t expect help for smaller things.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
John, we are sorry that the response to your cancellation request during the severe weather left you without the help you were seeking. When travel plans are disrupted so significantly, a firm refusal can make an already difficult situation even more frustrating. Your comments about the cancellation decision and communication have been shared with our Guest Relations team. We appreciate you taking the time to explain what happened.
Standard.
Room was clean. Towels were refreshed consistently. No complimentary water or drinks in fridge. Free breakfast was a zoo. Onsite restaurant was relocated to the poolside bar for some reason.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
We are glad your room was clean and that fresh towels were consistently provided. We are sorry the breakfast period felt so hectic, and that the beverage setup in your room and relocated dining service were less convenient than expected. Your comments about the food and beverage experience have been shared with the teams responsible for each area. We appreciate the balanced perspective and the opportunity to improve.
perfect location, perfect hotel
ocean front view at 16th street on the strand. Many great restaurants, great included breakfast, free coffee bar, great experience
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Oceanfront mornings on 16th Street sound like a wonderful way to enjoy Ocean City! We are so glad the location made it easy to take in the surrounding restaurants. It is great to hear that the included breakfast and coffee bar added to your stay at Hyatt Place Ocean City/Oceanfront. We would be happy to welcome you again for another coastal visit!
Average stay
Hotel was very nice and staff were helpful. Annoyed by the smell of marijuana in hall and while on balcony. Also annoyed by a worker power washing the pool deck in the in middle of the afternoon, actually blocking guest access to the poolside bar.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
We are glad our team was helpful and that you found the hotel pleasant. We are sorry the odor in the hallways and balcony area affected your comfort. The interruption to pool access during the afternoon was also frustrating, and your comments have been shared with the teams responsible for each area. We appreciate you bringing these concerns to our attention.
Best Ocean Front Hotel
Everything about this location of the hotel makes your vacation very simple and pleasant great restaurant near by the beach is within a few steps…. The breakfast in the morning is more than adequate and filling and the grounds of the hotel are immaculate there are really no negatives to talk about.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Richard, knowing our oceanfront setting helped make your vacation easy and enjoyable is a pleasure to read. Being just steps from the beach certainly makes it simple to enjoy time by the water, and we are glad the nearby dining options added to your visit. It is great to hear that breakfast provided a satisfying start to your mornings. We are also proud that the grounds at Hyatt Place Ocean City/Oceanfront made such a polished impression. We hope to host you again for another carefree beach getaway!
Great Location and Friendly Staff
I had a very pleasant stay at Hyatt Place Ocean City / Oceanfront. The location was perfect, just steps from the beach, and the staff were always friendly and welcoming. As a World of Hyatt Explorist, I was warmly recognized at check-in and even received a thoughtful welcome gift. The room was clean and comfortable, and the convenient beachfront location made the stay even more enjoyable. I would definitely stay here again!
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Kenny, being steps from the beach, makes a stay in Ocean City feel especially memorable, and we are delighted that our location added so much to your visit. It is wonderful to know our team welcomed you warmly and recognized your World of Hyatt Explorist status at check-in. We are also glad the welcome gift added a thoughtful touch. Your room provided the cleanliness and comfort you were hoping for after time by the shore. We truly appreciate your enthusiastic recommendation of Hyatt Place Ocean City/Oceanfront and would love to host you again!
Great place to stay in OC
Friendliest place I have stayed in years-even the guests were friendly. The hotel was clean; the beds and pillows were great, and everything worked as it should. Surprisingly quiet. Wonderful location overlooking the beach. We will return to this place.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Rich, what a pleasure to read that your stay felt so welcoming, right down to the friendly atmosphere among fellow guests! We are thrilled that Hyatt Place Ocean City/Oceanfront gave you a peaceful place to rest, with comfortable beds and pillows. It is also wonderful to know everything worked as it should. Our beachside setting is special, and we are glad the location added to your visit. We look forward to seeing you again on your next trip to Ocean City!
Ocean City Keeper
This Hyatt is in a great location in Ocean City. One could easily stay there and not drive at all if you wanted to. Parking at the hotel is always an issue. Limited garage spaces so we mostly parked at their lot a block away. We went in August this trip and frankly, it was just too crowded for our liking. We will avoid August in the future. The hotel staff was great as usual and our room was serviced timely. They have built a new annex across the street that we might try staying at next time.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Ocean City in August can certainly bring a lively pace, so we understand why a quieter time of year may suit you better. We are glad the location at Hyatt Place Ocean City/Oceanfront allowed you to enjoy the area without needing to drive often. The nearby parking option was helpful during your visit, and we are pleased your room was serviced promptly. Your kind words about our team have been shared with them. We hope to see you again for a more relaxed visit.
Would recommend!
Stayed here with family for 1 night (two kids under 6) Guy at check in, on 8/21 around 5pm, was great. Room was clean, no bad odors. Some tiles in the bathroom need replacing but didn't bother us. Location is great, right by the boardwalk and we had a balcony with a view of the ocean. And they have parking under the hotel. Overall it was a good stay.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Lorielv, a one-night family visit with two young children sounds like it was made easy by a convenient location and a smooth welcome! We are glad our check-in team member made such a positive impression, and we have shared your recognition with our team. Your room was comfortable, and the ocean view from your balcony added something special to the stay. Being close to the boardwalk made getting out with the family simple, while parking beneath the hotel added convenience. We have also passed along your note about the bathroom tiles to our engineering team. We appreciate your recommendation and would be happy to host your family again at Hyatt Place Ocean City/Oceanfront!
Book it!!!
Spacious rooms, different pool options and location, breakfast, the atmosphere was great very neat and clean., staff is everywhere and available, perfect location!!! Will be booking again next year!
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Your enthusiasm made us smile, and we are delighted you are already planning to return next year! We are glad your room provided plenty of space and that the pool choices added to your visit. The location was a highlight, and it is great to know breakfast helped round out your stay. We also appreciate your kind words about our atmosphere and team availability. We look forward to welcoming you back to Hyatt Place Ocean City/Oceanfront!
Unclean
Our room was barely cleaned when we arrived - it felt like the bare minimum was done. It also needed a deep cleaning overall - the carpet left our socks black. While I didn’t expect a 5-Star level experience, I do expect the room to be clean.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
We are sorry that your room was not properly prepared when you arrived. Having to notice that more care was needed before you could settle in is understandably frustrating. Your comments about the condition of your room have been shared with our housekeeping team. We appreciate you bringing this to our attention and will use it to support future improvements.
Crazy experience
The first night, my wife sat on the bed and got up with her clothes soaked with urine. The mattress was urine soaked even confirmed by a manger. Luckily they were able to find a replacement mattress, but the rest of the 3 days were filled with urine scent everywhere. It stank by the entrance in the garage where guests took out their furry friends, but worst place was the indoor pool. Besides trash being on the ground around the indoor pool, the open restroom doors let out urine scent into the pool area. We could not stay in the pool too long especially the end by the restroom. The wifi on the 7th floor was so bad that we used our cell phones as a mobile Hotspot for our kid's tablets. The carpet in the room was so dirty that we had to wipe our feet before going to bed. I know hotel room floors aren't the cleanest, but never this dirty. After the urine mattress, Hyatt only gave us 50% off of the first night.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Sang, we are so sorry for the distressing experience you and your family endured during your recent visit. The issue you encountered with your room is deeply concerning, and we regret the impact it had on your comfort for the remainder of your stay. Both the cleanliness and overall environment were not what you should expect from us, particularly in shared spaces like the pool area. We also understand your frustration regarding the wifi and the service recovery that followed. Your feedback has been shared with our housekeeping, engineering, and Guest Relations teams for urgent attention. Thank you for taking the time to share these details with us. We are grateful for the opportunity to make improvements and truly sorry that your stay unfolded this way.
Highly Disappointed
We were really disappointed in our stay. This hotel did not feel like a Hyatt. The first hour really set the tone. Our room wasn’t ready on time and we were supposed to be notified by phone when it was ready, which never happened. I ended up checking in on it at 4:30 and they were magically able to get us in. The lobby and halls stunk of mildew combined with abundant air fresheners. I heard screaming and crying on the elevator and waited for it to open. The elevator had broken down for 10 minutes with this poor mom and her 3 very young children/babies. They were terrified and on the phone with 911. After helping get her and the children off safely, I called the front desk and they acted as if it wasn’t a big deal and that they’ve been working on it. So I asked why there were no signs up “oh that’s a good idea”, nothing ever came of it. There were 3 towel’s and washclothes for 4 of us. I went to the front desk for more as we were about to shower “they’ll be right up behind you”. An hour later the towels came. The beds are not supported and sunk into the middle even with our 60 lb child on them. The wallpaper was peeling from the walls of the bathroom. Could hear barking dogs. No water in room to welcome as Hyatt members, no beach service of any sort. Highly disappointed for a room that was over $600 per night. Wouldn’t stay here again.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Thank you for taking the time to share such detailed feedback about your recent experience with us, hblascak87. We are truly sorry your stay left you feeling let down, especially with so many concerns during your visit. It is disappointing to learn that your first impressions were shaped by both arrival frustrations and the overall atmosphere in our public spaces. The issues you described with your guest room as well as the condition of some common areas will be addressed with the appropriate teams. We are especially concerned by the elevator incident you witnessed and the response you encountered upon notifying our Guest Relations team. This is not the environment or hospitality we aim to create. Your comments about your guest room’s comfort and amenities, along with the experience you described at check-in and with housekeeping, will all be shared with our leadership team. We appreciate you bringing all of this to our attention and for your candor. Please know your feedback will be used to support future improvements.
Quality of hotel does not justify the price. Much better options available
Second time staying at this hotel and my last. At check in I discovered even though the hotel is listed as “oceanfront” my room would be at the adjacent building across a busy street, not ideal for a family with little ones getting to the beach. Did pay for an “upgrade” even though staff initially stated there were no other options. Unfortunately my “ocean view” room had a lovely view of the dumpster across the street and a loud kitchen exhaust. -The outdoor pool was nice but surprisingly chilly but the indoor pool water was too murky and even my kids wouldn’t use it. - The breakfast was a huge disappointment. The scrambled eggs were a mushy, tasteless mess. Kielbasa (odd choice for breakfast) was flavorless and looked to be a very cheap meat product. The fruit was sour and possibly spoiled. My kids wouldn’t eat the food and that’s saying a lot since breakfast is the only thing they consistently eat. Only thing they ate was the waffle and even that had a huge line. - The WiFi was completely unusable. Too slow and wouldn’t stay connected for more than 2 mins. Overall the high cost of the rooms is not in line with expectations. There are better options available for less. My most disappointing Ocean City stay and I’ve been coming for 20 years.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
We are truly sorry to hear how disappointing your experience was, Voyager. It is clear that several aspects of your visit, from your room location and its view to the pools and breakfast offering, did not provide what you had hoped for, especially given your long history visiting Ocean City. We recognize the impact this had on your trip with your family and are sorry that your stay was not more enjoyable. Your comments about your room assignment and the upgrade concern have been shared with our Guest Relations team so we can better assist families and clarify accommodations in the future. We are also making sure our housekeeping and engineering teams are made aware of your feedback about the indoor pool and WiFi. It is always our intention to create a comfortable and reliable environment for our guests, so we take these comments seriously. Thank you for sharing such detailed feedback after your visit. We genuinely hope to have another opportunity in the future to provide a far better experience for you and your family.
Average
I had a room with a beach facing balcony. The room and bathroom were clean. The beds were very comfortable. Breakfast included many options, except the eggs were powdered and the hot items were warm to cold. I would return except I felt the quality of the experience did not come up to the $600 a night cost.
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
David, thank you for taking the time to share your thoughts with us. We are pleased to hear you enjoyed your room’s cleanliness, the comfort of your beds, and the beach view from your balcony. We are sorry, though, that the breakfast offerings and overall quality did not feel fully in line with the experience you expected, especially at that rate. Your feedback will be shared with our housekeeping team as well as our breakfast and Guest Relations teams for review. We appreciate you bringing these details to our attention and hope we can provide a stay that feels like a better value should you decide to return.
Orange Crush Girls Trip
I was pleasantly surprised by the Hyatt Place. Went for a girls trip and we had a great time. We had a suite in the annex building so we enjoyed both pools. Shoutout to Colleen at the pool bar who makes amazing Orange Crushes!!
General Manager, Guest Services / Front Office at Hyatt Place Ocean City / Oceanfront, responded to this review
Stacy, it’s a joy to hear how much you enjoyed your girls trip with us at Hyatt Place Ocean City/Oceanfront! We love that your suite in the annex gave you the chance to experience both pools, and we will be sure to pass your kind words along to Colleen. Here’s hoping your next getaway is just as memorable—we would love to welcome you back!
Showing 20 reviews since July 17, 2026.