FAQs

Standard check-in begins at 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request — just contact the Front Desk for options and availability.

The hotel is centrally located just steps from Times Square, Madison Square Garden, Broadway theaters, and many popular Midtown attractions. Penn Station and the Port Authority Bus Terminal are both short walks away, making it easy to explore the city by foot or public transit.

Our Front Desk team primarily speaks English, with Spanish-language assistance available upon request and subject to availability.

Yes. Complimentary luggage storage is available for guests before check-in and after check-out for added convenience.

All 520 stylish guest rooms at Hyatt Place New York City / Times Square are designed for comfort and convenience, with free Wi-Fi, plush bedding, workspaces, mini-fridges, and modern bathrooms. Many rooms offer sweeping views of the city skyline — the perfect retreat after exploring Times Square and Midtown Manhattan.

Yes. Every guest room includes a dedicated work area with a desk and chair, complimentary high-speed Wi-Fi, and a safe for laptops, making it easy to stay connected during your stay.

Getting to MetLife Stadium is easy. Guests can choose NJ Transit train and bus connections (about 1 hour), a direct bus from Port Authority (about 52 minutes), or a taxi or rideshare with an estimated 15-minute drive depending on traffic.

Self-parking is available at LAZ Parking, 404 West 37th Street, New York, NY 10018. Rates are $60 per 24 hours for sedans and $75 for SUVs. No in-and-out privileges apply. Please validate your parking at the Gallery Host stand.

JFK Airport is approximately 15.8 miles away (50–85 minutes). LaGuardia Airport is about 8.7 miles away (26–50 minutes). Newark Liberty International Airport is approximately 15.3 miles away (22–35 minutes). Travel times vary based on traffic.

Complimentary breakfast is served daily in The Placery, located in our lobby. Hours are Monday–Friday from 6:30 AM–9:30 AM and weekends from 7:00 AM–10:00 AM.

In addition to the complimentary hot breakfast offered each morning, the hotel features an on-site restaurant and The Bar, serving coffee, snacks, craft beers, wine, and cocktails — perfect for dining throughout the day without leaving the property.

Yes. The hotel’s Market offers freshly prepared meals, sandwiches, salads, and snacks any time — ideal for a quick bite on the go.

Absolutely — stay on track with your fitness routine in our 24-hour fitness center, equipped with modern cardio machines and strength training equipment

Yes. The hotel provides business services, including a 24-hour business center, digital check-in and digital key options, meeting facilities, and free internet in all public spaces and rooms — perfect for business travelers.

Yes! Complimentary high-speed Wi-Fi is provided throughout the hotel — in guest rooms, public spaces, meeting rooms, and lobby areas. Whether you’re streaming, working, or sharing travel photos, you’ll stay connected effortlessly during your stay.

We offer convenient digital services through the World of Hyatt app, including mobile check-in, mobile key, and real-time reservation updates, so you can start your stay with a seamless, contactless experience.

Absolutely! Our spacious guest rooms, complimentary breakfast, and central Times Square location make Hyatt Place an excellent choice for family travel. Kids will enjoy exploring nearby attractions like Broadway shows, Madame Tussauds, and the Intrepid Sea, Air & Space Museum.

Yes — whether you’re traveling with friends, family, or for business, we have flexible group room blocks and meeting space options. Our team can assist with coordinated arrival schedules, dining recommendations, and tailored group services to make planning easy.

Yes, we welcome one dog per room weighing up to 50 pounds. A $100 nonrefundable pet fee applies for stays up to six nights, with an additional $100 cleaning fee for stays of 7–30 nights. For extended stays beyond 30 nights, please contact the hotel directly.

Hyatt Place New York City / Times Square is committed to accessible travel for all guests. We offer accessible rooms with roll-in showers, visual alarms, lowered amenities, and grab bars, along with accessible public spaces and elevators. If you have specific accessibility needs, our team is happy to assist you before and during your stay.

To ensure your room and services meet your needs, please contact the hotel directly before arrival or include your preferences when booking. Our Front Desk and Guest Services team are available to support any additional requests.

We currently offer our Best Available Hyatt Rates, including exclusive World of Hyatt member discounts when booking on Hyatt.com. Flexible rate options are available, and additional promotions may be offered through Hyatt.com or our Reservations Team