Hotel Policies

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping). Any room found to have been smoked in is subject to a smoking fee of no less than $250 plus tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Pet Policy: Guidelines for Dog Owners

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

To ensure maximum comfort for all our guests, following the departure of a guest and their pet after a 7–30-night stay, there are certain steps that we must take to ensure the suite is left clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens. We also fumigate the suite.

The cost of performing this extra cleaning is approximately $100. For this reason, we add a nonrefundable cleaning charge to the account when a guest checks in for 7–30 nights with a pet. The Hyatt Place brand limits pets to two (2) dogs per room, one dog weighing up to 50 pounds, or two dogs weighing up to 75 pounds combined.

All dogs must be housebroken. We reserve the right to refuse dogs that do not meet customary standards for household dogs, based on species, odor or aggressiveness. Your pet must be confined in a carrier if left unattended during the cleaning of your room; you can also plan to be present when your room is serviced.

Pets are not allowed in public areas, food service areas or at the pool. We suggest guests with pets use side or back entrances. Dogs must be on leashes when in public areas.

Pet-Related Housekeeping Service

It is mandatory that all guest rooms with pets are required to be serviced by our housekeeper at a minimum every three (3) days.

We thank you in advance for your cooperation with this matter.

Incidentals Policy

A valid credit or debit card must be presented at the time of check-in. The card will be authorized for room and tax, as well as an additional $100 per night for incidentals. DEBIT CARD USERS: Funds will be held as a “pending charge” and therefore will be unavailable to you. Any unused authorization is released within seven to 10 business days after check-out. Depending on your banking institution, this hold can take up to 30 days to release. We recommend using a credit card at check-in and, to settle your balance, use your debit card at check-out.