FAQs
General FAQ
Check-in begins at 3 pm and check-out is at noon unless otherwise arranged with the front desk.
Complimentary Wi-Fi is available throughout the hotel in guest rooms and public areas.
The hotel is centrally located near Old Town Pasadena, close to shops, dining, and the Pasadena Convention Center.
Hotel Experience & General Information
A breakfast buffet with hot and cold options is available; offerings may vary and fees may apply.
Yes, the front desk operates 24 hours a day for guest assistance.
The hotel has flexible meeting and event space with audiovisual support and a dedicated planning host.
Rooms & Amenities
Rooms include king or queen beds with sofa sleepers and suites with living space and workspace.
Some suites feature kitchenettes or fridge space for snacks and drinks.
Yes, the outdoor pool and sun terrace are available for guests during their stay.
Parking, Travel & Transportation
Self-parking is available in the attached garage for a nightly fee; “Park and Relax” packages may include parking.
The hotel is within walking distance of Metro A Line stations for convenient public transportation.
The nearest airports include Hollywood Burbank (BUR), Hawthorne (HHR), and Los Angeles International (LAX).
Hotel Facilities
Yes, a 24-hour fitness center with exercise equipment is available for guests.
The hotel offers dining options including a full menu restaurant and a 24/7 Market for snacks and drinks.
WiFi & Digital
Shared computers and workspace areas are in the lobby; printing services may be available.
Rooms include flat-screen TVs; check with the front desk for streaming or casting options.
Families & Groups
Yes, group and block booking options are available. Please contact LACZP-RFP@hyatt.com .
Pets
Pets policies vary; please contact the hotel directly to confirm current pet fees and restrictions.
Accessibility
Yes, accessible rooms and routes, pool access, and parking are available; notify the hotel of specific needs.
TTY or assistive devices for meetings and guest services can be requested in advance.
Booking & Policies
Cancellation policies vary by rate and booking channel; check your reservation details online or contact the hotel.
Yes, World of Hyatt points can typically be redeemed for room nights subject to availability.