Hotel Policies
Pet Policy
For guests who decide to bring their furry friends to our pet-friendly hotel near Naperville, there will be a $100 nonrefundable pet fee that will be administered. The fee(s) will be inclusive of taxes. A maximum of two dogs per room are permitted. Only dogs weighing 50 pounds and under are permitted, though two dogs may be allowed in a guest room provided the combined weight of both dogs does not exceed 75 pounds. All pets must be housebroken. For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total). For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total). For stays exceeding 30 nights, please contact the hotel.
- Weight Limits: Weight limit is 75 pounds for 2 dogs total
Minimum Age Policy
The minimum age to reserve a guest room is 21 years old. A person of the minimum age requirement must be present at check-in and accompany all guests under 21 during length of reservation as a registered guest.
Credit Card Policy
A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $50 authorization deposit for any possible incidentals.
Debit card users: There is a $50 authorization placed on your card at check-in for any possible incidental charges you may incur including but not limited to food and beverage charges. Funds will be held as a “pending charge” and will be unavailable to you. Any unused authorization is released at time of checkout by the hotel and may take up to 7–10 business days after checkout, depending on your banking institution, to release these funds back to your account.
Smoking Policy
Hyatt Place is committed to providing a smoke-free environment. For the comfort of our guests, the use of cigarettes, e-cigarettes and all other smoking devices is prohibited within the hotel. There is no smoking allowed in the public areas of the hotel or guest rooms. The hotel will apply a $250 + tax cleaning fee to any guest room that violates this nonsmoking policy. Please use the designated outdoor smoking areas which have been predetermined by the hotel. For further information please contact the Host stand.