Our property stands apart as one of Vancouver’s most distinguished luxury hotels, proudly awarded the Michelin Key Award 2025. Perfectly situated in the heart of downtown, we are steps away from world-class shopping, acclaimed dining, vibrant cultural attractions and the natural beauty of Stanley Park. Guests enjoy a seamless blend of urban sophistication and West Coast serenity, with indulgent amenities including a year-round heated rooftop pool and hot tub, full-service Orrin Spa and Michelin-recommended dining experiences. Our rooms and suites are among the largest in Vancouver, designed with expansive residential-style layouts that combine the comforts of home with refined luxury. Many feature private balconies and panoramic city or mountain views, offering an elevated stay experience. Whether you are visiting for business or leisure, we deliver an unmatched combination of award-winning service, iconic location and thoughtfully curated amenities that make every stay memorable.

The hotel is designed to welcome a wide range of travelers, from business professionals to families, couples and solo guests. Located in the heart of downtown Vancouver, the property offers convenient access to the financial district and Vancouver Convention Centre, with a fully equipped business centre, boardroom and in‑room work amenities for corporate needs. Leisure guests enjoy proximity to Stanley Park, luxury shopping on Alberni Street, world‑class dining and cultural attractions, while spacious rooms and suites provide comfort and flexibility for every type of stay.

Check-in begins at 4 p.m. and checkout is 12 p.m. Early check-in and late check-in are available upon request.

The property is designed with two distinct lobbies. The Lower Lobby, located below street level at 1129 Alberni Street, is the recommended entrance if you plan to valet or self‑park. The Upper Lobby, located at 1128 West Georgia Street, provides direct street‑level access.

No resort fee.

Yes, our Front Desk team offers complimentary luggage storage before check‑in and after checkout, allowing you to explore downtown Vancouver and nearby attractions with ease.

Yes, our Concierge Team can securely receive and send packages before or during your stay for added convenience.

Our accommodations are thoughtfully designed to suit different travel styles and preferences. Standard rooms provide elegant comfort, while Deluxe rooms offer enhanced features such as larger seating areas. Suites and Deluxe Suites deliver added luxury with separate living spaces and refined amenities. For the ultimate experience, our Premium Suites feature expansive layouts, elevated design and panoramic views. For full details, please visit our Rooms & Suites page.

Yes, all rooms feature a full‑size desk, ample outlets, broadband internet access and high‑speed Wi‑Fi, making them ideal for business and remote work.

Yes, we offer a selection of hypoallergenic bedding and pillow options to ensure a comfortable night’s rest. Our housekeeping team can provide these upon request through the Service Centre, allowing guests with sensitivities to enjoy a more restful stay.

Yes, we provide twice‑daily housekeeping service, including an evening turndown. Guests may also customize the timing and type of service to suit their schedule by making requests through the Service Centre, ensuring comfort and convenience throughout their stay.

We offer select rooms with accessible features such as roll‑in showers. Public areas throughout the hotel are designed with accessible entrances, elevators and pathways for smooth navigation. To guarantee the best accommodation for your needs, please contact our Service Centre prior to arrival so we can assist with specific requests.

No, rooms do not include a minifridge. If you require refrigerated storage during your stay, please contact the Front Desk or Service Centre, and our team will be happy to assist with alternative arrangements.

Yes, we offer 24‑hour, in‑room dining, with a curated selection of breakfast, lunch, dinner and late‑night bites to enjoy in the comfort of your room or suite.

Yes, rollaway beds are available upon request for a fixed fee of $35 CAD per night plus taxes. Please note that rollaway beds are not offered in all room types, so we recommend confirming availability with our Service Centre or Front Desk prior to arrival.

Yes, we provide twice‑daily housekeeping service, including an evening turndown.

Many of our rooms and suites include private balconies, but these must be reserved as part of the specific room type.

The hotel is conveniently located near several major transit points:

• Vancouver International Airport (YVR): approximately a 30‑minute drive
• Canada Place Cruise Ship Terminal: 9‑minute walk
• Harbour Air Seaplane and Hullo Ferry terminals: 9‑minute walk

This central location makes arriving and departing seamless, whether you’re flying, cruising or travelling by ferry or seaplane.

Yes, the hotel offers a private car service within a local radius, perfect for nearby appointments or shopping. Our Concierge Team is delighted to assist with arranging transportation, whether you prefer a rental car, a taxi or other travel options.

Travelling to and from Vancouver International Airport (YVR) is convenient with several options available (price estimates are subject to change):

• Taxi: approximately $46 CAD per car
• SkyTrain (Canada Line): $9.85 CAD per person
• Rental car: around $158 CAD per car
• Private car service: $219 CAD for a sedan or $235 CAD for an SUV
• Rideshare (Uber or Lyft): typically ranges from $30–$50 CAD

Our Concierge Team is happy to assist with arranging transportation to suit your schedule and preferences.

Vancouver offers several convenient ways to get around the city:

• Taxis: Widely available and regulated, offering reliable service across the city and to Vancouver International Airport (YVR).
• Rideshare: Both Uber and Lyft operate in Vancouver, providing flexible and often a cost‑effective alternative.
• Public transit, SkyTrain and buses: Vancouver’s TransLink system connects major neighbourhoods and the airport. You can easily tap a credit card at fare gates or on buses or purchase a day pass at any SkyTrain station.

• Luxury boutiques on Alberni Street: 1‑minute walk
• Robson Street (shopping and dining): 2-minute walk
• Pacific Centre: 3-minute drive
• Vancouver Convention Centre: 9-minute walk
• Vancouver Art Gallery: 10‑minute walk
• Canada Place, FlyOver Canada, whale watching and Seaplane tours: 13-minute walk
• Stanley Park and Seawall: 19-minute walk
• Yaletown (trendy restaurants, cocktail lounges and design studios): 20-minute walk
• Gastown and Gastown Steam Clock: 24-minute walk
• Queen Elizabeth Theatre and Orpheum Theatre (opera, ballet, symphony): 15‑minute walk

Rental cars and bicycles are available within walking distance of the hotel and our Concierge Team will be happy to assist with arrangements. Guests can also discover Vancouver sustainably through the city’s bike and scooter share programs, with many stations conveniently located near the hotel for easy access.

Yes, the property has both valet and self-parking.

Electric vehicle charging stations are available in our secure underground parking, making low-impact travel easy for guests.

Yes, the property has a full-service spa. From soothing massages and nourishing facials to full-body wellness journeys, each service is created with benefit-driven luxury products and delivered with attentive service, deeply personalized to you.

Yes, the Business Centre is located on the 3rd floor and offers three computer stations, a printer and high-speed Wi-Fi to support your business needs.

For Carlino Restaurant & Lounge, reservations are recommended, particularly on weekends, to ensure availability. For Ginger Bar, no reservations are required.

Yes, the outdoor pool and hot tub are open and heated year-round.

High-speed Wi-Fi is available on the Hyatt network and is complimentary for both guest rooms and public spaces.

Yes, all guest rooms feature smart TVs for easy access to your favourite apps and entertainment. Chromecast devices are also available upon request through our Service Centre, allowing you to stream content directly from your personal devices.

Not currently.

Yes, the hotel offers connecting rooms that are perfect for families or guests who prefer more space.

• 1 Bedroom Premium Suite connecting to a 1 Bedroom Suite
• 1 King Bed Deluxe with Balcony to 2 Double Beds
• 1 King Bed Deluxe with Balcony to 1 King Bed Deluxe with Balcony
• Penthouse Suite to 1 Bedroom Suite

To request a connecting room, please contact Service Centre prior to arrival.

The hotel welcomes families with a selection of family-friendly amenities, cribs and high chairs available upon request, along with a dedicated kids breakfast menu at Carlino Restaurant & Lounge and through in‑room dining. Our Concierge Team can also recommend family‑friendly activities and nearby attractions, ensuring younger guests feel comfortable and entertained throughout their stay.

Yes, the hotel offers elegant venues and personalized services for large groups, weddings and special events. Our dedicated events team ensures every detail is flawlessly executed. Please contact sales.yvrph@hyatt.com to inquire.

Yes, the hotel is pet‑friendly. Cats and dogs are warmly welcomed. Pet fees are applicable to cover additional cleaning necessary at $75 CAD + taxes per pet, per week.

Pets are restricted to dogs and cats only. Owners are responsible for following Vancouver by-laws and the hotel’s policies regarding pets. Weight Limits: Only dogs and cats weighing 50 pounds or less are permitted. Two dogs may be allowed in a room, provided that the combined weight of both dogs does not exceed 75 pounds.

Pet beds and bowls are available upon request, subject to availability—please contact our Service Centre for assistance. For recommendations on pet-friendly parks, patios and experiences around the city, please contact our Concierge.

The hotel is fully equipped with accessible guest rooms, elevators and public spaces designed to accommodate guests with mobility needs.

We welcome guests travelling with their service animals. Service animals are not considered pets and are not subject to the Pet Policy located on the Hotel Policies page.

Yes, World of Hyatt offers members exclusive benefits including room upgrades, late checkout, points toward free nights and special offers. For more information, visit World of Hyatt.

Yes, the hotel provides preferred corporate rates, group packages and extended-stay based on availability. Our Sales Team can tailor options to meet your needs. To inquire, please contact sales.yvrph@hyatt.com.

Early check‑in is available based on availability. Guests may also request early check‑in through our Service Centre prior to arrival.