FAQs
General FAQ
Our boutique style, rooftop pool, and local partnerships set us apart.
Check-in is from 4:00 PM; check-out by 11:00 AM.
Breakfast is available onsite but not included in all room rates.
The hotel features local art and design inspired by Montréal’s vibrant culture.
Yes, we offer complimentary luggage storage for all guests.
Yes, packages can be sent to the hotel. You must include your name and arrival date.
Call us at (514) 657-2444 or by email : reception@hyattcentric.com
Hotel Experience & General Information
Yes, pets are welcome. Fees and restrictions apply; please contact us for details. reception@hyattcentric.com
No, the hotel is 100% smoke-free.
Yes, centrally located near Champs-de-Mars and/or Berri-UQAM metro stations and popular tourist sites.
Rooms & Amenities
Yes, complimentary Wi-Fi and air conditioning in all rooms.
Yes, all rooms have mini-fridges; and coffee machines.
Yes, we offer accessible rooms and facilities for guests with disabilities.
Yes, available upon request. Please contact the front desk.
No, rollaway beds are not offered at the hotel.
Yes, daily housekeeping is provided for all rooms.
Parking, Travel & Transportation
Yes, valet parking ($38/day) and self-parking ($25/day).
Hyatt Centric Montreal offers valet service or self-parking. Fees for both are noted on the Parking & Transportation page of the website.
Drop your car at: 621, rue Notre-Dame St. East, at the lobby level of the hotel.
From St-Antoine Street, take the second right onto Berri Street, then the ramp on the right to Rue Notre-Dame. This will lead you directly to the main entrance and valet parking.
Enter at: 500, rue Saint-Hubert; the elevator leads directly up to the lobby.
No, but taxis and rideshares are easily available.
Yes, electric vehicle charging is available in the indoor parking.
Montréal–Trudeau Airport is 20 km away, about 20-25 minutes by car or taxi.
Bicycle rentals are available at the hotel. We can also assist with rental car bookings through nearby partners.
Hotel Facilities
Yes, a heated rooftop pool is open year-round with city views (weather permitting).
Yes, guests have access to a modern fitness center on-site.
Yes, room service is offered during designated hours.
Yes, contact sales for info on rental terms and minimum consumption.
Yes, our on-site restaurant and bar Cartier Arms serves breakfast, lunch, and dinner.
Reservations are recommended but walk-ins are welcome based on availability.
No, the hotel does not have a spa, but we can recommend nearby spas.
Yes, we have flexible meeting spaces. Contact us for details at: centricmtl@hyatt.com
Audio-visual equipment is supplied by a third party. Contact us for details: centricmtl@hyatt.com
WiFi & Digital
Yes, free high-speed Wi-Fi throughout the hotel.
WI-FI internet speed is 15Mbps.
No, but Encore handles all technical and AV rentals.
Yes, all rooms have smart TVs with popular streaming apps.
Yes, mobile check-in and digital key services are available via our World of Hyatt app.
Families & Groups
Yes, we offer connecting rooms and family suites upon request and availability.
We provide cribs, high chairs and kids’ menus.
Yes, $25 per night for guests aged 17 or older.
Yes, we offer flexible event spaces and services for groups and weddings. Contact us for details at centricmtl@hyatt.com
Yes, deposits are generally required; terms detailed in the contract.
Pets
Yes, pets are welcome; contact hotel for fees and policy details.
Accessibility
Yes, we provide accessible accommodations for guests with disabilities.
Yes, service animals are always welcome. No documentation is required.
Booking & Policies
Policies vary by booking type. Flexible rates allow cancellation 48 hours before arrival. Please check your reservation confirmation for details.
The deposit will be returned to your card after 3-7 business days.
Subject to availability; additional fees may apply.
Yes, the hotel is part of the World of Hyatt program. Members enjoy exclusive benefits and points.
Contact us directly; suite availability is limited and may not appear online.
Yes, preferred rates may apply for corporate stays, groups, and long-term bookings. Contact us for details at centricmtl@hyatt.com
