FAQs

Hyatt Centric San Juan Isla Verde blends the elevated comforts of a full-service lifestyle hotel with the relaxed, beach-town energy of Isla Verde. Just one block from one of Puerto Rico’s top-rated beaches and only five minutes from the airport, the hotel offers a modern, locally inspired stay with boutique-style service, access to Vivo Beach Club, walkability to dining and nightlife, and 16,000 square feet of fully renovated event space making it a standout for both leisure and business travelers.

The hotel reflects Puerto Rican culture through its locally inspired design, artwork, flavors and partnerships, showcasing island craftsmanship, cuisine and community while giving guests an authentic sense of place.

Hyatt Centric San Juan Isla Verde is ideal for families, couples, business travelers, solo explorers and groups.

Check-in is at 4 p.m. and checkout is at 12 p.m. Early check-in and late checkout may be available based on hotel availability and may include an additional fee.

Yes, we are happy to store your luggage before check-in or after checkout at no additional cost.

We are located in the heart of Isla Verde, San Juan, Puerto Rico—just steps from one of the island’s best urban beaches and minutes from Luis Muñoz Marín International Airport (SJU), dining, nightlife and local culture.

Yes. Access to Vivo Beach Club is included as part of the daily hotel fee, along with complimentary shuttle transportation between the hotel and the beach club. Standard operating hours are from 10 a.m. to 6 p.m., but hours may vary based on weather, season or special events.

Yes, all rooms include complimentary high-speed Wi-Fi and convenient USB and power outlets, making the hotel suitable for both business and remote work travelers.

Yes, hypoallergenic bedding and pillow options are available upon request. Contact the front desk or note the preference in advance of arrival.

Yes, daily housekeeping is provided. Guests may also request customized service, including reduced or on-demand cleaning, extra amenities or towel and linen preferences.

Yes!

Yes, we offer room service, allowing you to enjoy select menu items from our dining outlets delivered directly to your room during available service hours.

No, rollaway beds are not available at the hotel.

The closest airport is Luis Muñoz Marín International Airport (SJU), located less than 5 minutes from the hotel by car.

While we don’t offer airport shuttle service, we are only a 5-minute drive from the airport. Taxis, rideshare services and car rentals are readily available.

Rideshare services like Uber, traditional taxis and rental cars are the most convenient options in the area.

Yes, the hotel is within walking distance of Isla Verde Beach, local restaurants, bars and shops.

Yes, bicycles will be available for guest use and are included in the daily hotel fee.

Yes, we offer self-parking for an additional daily fee. Guest rate is $19 per night. Rates may vary and are subject to change.

Yes!

No

Reservations are recommended, but walk-ins are welcome based on availability.

Yes, the pool is open year-round.

Yes, all guest rooms feature smart TVs with access to streaming services, allowing you to log into your preferred platforms during your stay.

Yes, guests can use the World of Hyatt app for mobile check-in, digital key access and other convenient app-based services during their stay.

We offer family-friendly amenities including kids menus at select dining outlets and access to our outdoor splash park. Cribs and high chairs are also available upon request, based on availability.

Yes!

Yes! We welcome dogs up to 50 pounds (or two dogs with a combined weight of 75 pounds). A nonrefundable pet fee applies and special pet-friendly rooms are available.

Yes

Yes, service animals are always welcome at the hotel. No documentation is required.

Yes, we offer special rates for corporate travelers, groups and extended stays. For pricing and RFPs, please contact sjuct-rfp@hyatt.com. Our sales team can also assist with group blocks and long-stay arrangements.

Early check-in is available based on hotel availability and may include an additional fee. Guests are welcome to request it in advance, and we will do our best to accommodate based on occupancy.