FAQs
General FAQ
We are in the heart of Fisherman’s Wharf, steps from Pier 39, Ghirardelli Square, and Alcatraz tours. The design blends local charm with modern style for a true San Francisco feel.
Our spaces feature local art, warm textures, and a coastal-inspired design that highlights San Francisco’s waterfront history.
Families, couples, and business travelers all enjoy our central location, comfortable rooms, and walkable access to city attractions.
Check-in is 4 PM, and check-out is 11 AM. Early check-in or late check-out may be available upon request.
The daily destination fee covers premium Wi-Fi, local discounts, and seasonal perks designed to enhance your stay. Learn more here.
Yes. We can store your luggage at the front desk so you can explore the city before check-in or after check-out.
Yes. We accept packages for registered guests. Please include your name and arrival date on the shipping label.
Hotel Experience & General Information
Yes, A daily destination fee may apply and includes premium Wi-Fi and local perks. Check your confirmation for details.
Select rooms feature neighborhood or courtyard views near the Wharf. Bay views are within a short walk of the property.
Yes. Pier 39 is about a 10-minute walk and Alcatraz City Cruises depart from Pier 33, about 15 minutes away.
Rooms & Amenities
All rooms offer modern comfort and style. Suites provide extra space, and some rooms feature upgraded views or enhanced amenities.
Yes. Each room includes a well-lit desk, multiple outlets, and fast Wi-Fi for easy productivity.
Yes. Please let us know before arrival so we can prepare your room with hypoallergenic bedding.
Housekeeping is offered daily. Guests can choose reduced or eco-friendly service options if preferred.
ADA rooms include roll-in showers, wider entryways, and visual alert systems. Public areas are also accessible.
Yes. Every room has a mini fridge, coffee maker, and bottled water for your convenience.
Traditional room service is not available, but Brick & Beam and our Market offer food and drinks to-go.
Yes. Rollaway beds and cribs are available upon request and based on availability, subject to a fee.
Parking, Travel & Transportation
San Francisco International Airport (SFO) is about 15 miles away, or roughly a 30-minute drive depending on traffic.
We do not provide a shuttle, but taxis, rideshares, and public transit are all easily available nearby.
Many attractions are within walking distance. You can also ride the cable car, take a taxi, or use rideshare apps.
Yes. Pier 39, Lombard Street, and Ghirardelli Square are all just a few minutes away on foot. See more here.
Yes. Several car rental options are just a few blocks away. We offer E-Bike rentals on site, subject to availability and rental fee.
Yes. We offer valet parking with in-and-out privileges at $55 plus tax for overnight parking.
Yes. A limited number of EV charging stations are available on site.
Hotel Facilities
We do not have a spa on site, but our team can recommend several nearby options for massages or treatments.
Walk-ins are welcome, no reservations are needed.
Yes. Our outdoor heated pool is open year-round, weather permitting.
WiFi & Digital
Yes. All guests enjoy free Wi-Fi. Premium high-speed internet is included in the destination fee or for World of Hyatt members.
Yes. Each room features a smart TV with access to popular streaming apps.
Yes. You can use the World of Hyatt app to check in, access your room, and make service requests digitally.
Families & Groups
Yes. We offer connecting rooms and family-friendly suites. Please note your request when booking to confirm availability.
Yes. We provide cribs, high chairs, and children’s menus. Family-friendly attractions are nearby in Fisherman’s Wharf.
Yes. Our flexible meeting and event spaces can host small gatherings or larger celebrations. Contact our sales team for details.
Pets
Yes. Dogs are welcome with a one-time $100 cleaning fee per stay. Up to two dogs with a combined weight of 75 pounds are permitted.
Yes. Please let us know at check in.
Accessibility
Our hotel includes ADA rooms, accessible restrooms, roll-in showers, lowered counters, and wheelchair-accessible public spaces.
Yes. Service animals are always welcome at no extra charge.
Booking & Policies
Most flexible rates can be canceled up to 72 hours before arrival to avoid a one-night room and tax charge.
Yes. World of Hyatt members earn points, enjoy perks, and can redeem free nights when booking directly.
Yes. We offer preferred rates for corporate travelers, groups, and extended stays.
Early check-in may be available depending on occupancy and a fee. You can request it when booking or upon arrival.
