Avaliações
Highly Recommended Hotel Experience
I had a wonderful stay at the Grand Hyatt São Paulo. The staff was consistently warm, attentive, and welcoming, making me feel genuinely well cared for throughout my visit. The rooms were spacious, comfortable, and thoughtfully equipped, and the hotel offers excellent amenities. Overall, it was a very enjoyable experience, and I would gladly stay there again.
Luci Marui, Atendimento ao cliente/recepção at Grand Hyatt Sao Paulo, responded to this review
Hello Thays, thank you so much for sharing your wonderful experience with us. We are delighted to know that the warmth and attentiveness of our team, along with the comfort of your room and our amenities, made you feel so well cared for throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back to Grand Hyatt São Paulo very soon.
Wonderful experience
The best Grand Hyatt I’ve ever gone to! The service was impeccable, the food at the Club Lounge was amazing, the hotel and the spa were spotless. The hotel staff can be found everywhere around the hotel and everyone is extremely helpful, going above and beyond. Thanks Hyatt!
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you so much for sharing such wonderful feedback with us. We are truly delighted to know that you consider us the best Grand Hyatt you have visited and that you enjoyed the Club Lounge, our location, and especially the care and dedication of our team. Your kind words mean a great deal to all of us, and we look forward to welcoming you back to Grand Hyatt São Paulo for another memorable stay.
Good experience
Good location Good services Good restaurant both breakfast and meals Competent and friendly staff Good value for money
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you very much for sharing your experience with us. We’re delighted to know that you enjoyed our location, dining, and the warm service provided by our team, and we truly appreciate your recommendation. We look forward to welcoming you back to Grand Hyatt São Paulo for another wonderful stay.
Commendable Service
I would like to extend my sincere commendation to Luci, Guest Relations Manager at Grand Hyatt São Paulo, for her exceptional service and personal attention to detail. Luci has a remarkable ability to make guests feel genuinely cared for. Her professionalism, warmth, and thoughtful approach reflect the highest standards of hospitality. She takes personal ownership of every detail, ensuring that each guest experience is seamless, comfortable, and memorable. Her impeccable service, attention to detail, and dedication to guest satisfaction are truly outstanding. Luci is a wonderful representative of the Grand Hyatt brand, and her commitment to excellence deserves special recognition.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Dear Mr. K, thank you so much for your incredibly kind words and for taking the time to share your experience. Your recognition truly means a great deal, and I sincerely appreciate your thoughtful comments. It was a pleasure to be part of your stay, and I look forward to welcoming you back to Grand Hyatt São Paulo for another memorable visit.
My second home
The hotel always go beyond my expectations. I was in a trip with family and friends, so we had several rooms booked for this big group. All guests were very happy with their stays. Rooms are large and well maintained. Quiet, although close to busy streets.Friendly staff ready to help you if any issue. Concierge was very good. Rooms and common areas are always clean. The Club Lounge in the 20th floor offers decent breakfast and light dinner and drinks in the late afternoon. But the hotel also have others good restaurants and bar in the reception area, with a good vibe and lively. Definitely, I will return there. It is my second home!
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello Lilian, thank you so much for sharing such a wonderful review with us. We are truly delighted to know that you and your group had such a memorable stay and that our rooms, Club Lounge, concierge service, and team helped make you feel at home. It means a great deal to hear us described as your “second home,” and we look forward to welcoming you back again very soon.
Best customer experience ever!
This was the best customer experience we ever had with our Hyatt stays. Everyone who helped us was extremely courteous. Daniela at the Club Access, Nathalia and Estela went above and beyond with our requests and that made our experience even better.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello James, thank you so much for sharing such wonderful feedback with us. We are truly delighted to know that our team, especially Daniela, Nathalia and Estela, made your experience so memorable, and we hope to have the pleasure of welcoming you back again soon.
Wonderful Stay
We were a little nervous about out trip when the hotel asked if we needed an armored car for airport transfer. The driver was waiting for us and it took about 50 minutes to get to the hotel at 10 pm at night, check in was smooth. Room was very spacious. Bathroom was huge and had all luxury amenities. We ordered room service that night since it was 11 pm when we checked in. The food was great and came within 30 mins. Next morning we had a very nice breakfast at the club lounge (included in the room we booked). We also enjoyed the Happy Hour and evening snacks at the club lounge. Food was excellent and the staff were very helpful. We had requested late check out-we got till 2pm and upon request we got to hang out in the club lounge till 5pm (our flight was at 10 pm). The hotel concierge helped get a taxi for us. Food was excellent at the cafe too. Overall, a wonderful stay.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, and thank you so much for sharing such a detailed account of your stay with us. We’re truly delighted to know that you enjoyed the comfort of your room, the quality of our food, and the care from our team throughout your experience, and we hope to have the pleasure of welcoming you back again soon for another wonderful visit.
Great hotel, friendly staff
I had a great experience. The hotel is well equipped. Breakfast and dinner were delicious. All the staff were very kind, respectful and attentive. Thank you, I will be back.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you so much for your kind feedback. We are truly happy to know you enjoyed your experience, especially our team’s service and the dining, and we look forward to welcoming you back again soon.
Great stay
Overall, I really enjoyed my stay at the Hyatt. I was there for business and the hotel had everything I needed. The views from top floors are nice as you get to see the famous bridge in SP. The breakfast buffet was delicious and I really liked the pool and sauna. The gym also had everything you needed despite the weight room being very small and crowded. I would stay here again.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello Adel, thank you so much for sharing your experience with us. We’re delighted to know you enjoyed your stay, especially the views, breakfast, and our leisure facilities, and we truly appreciate your feedback about the gym as it helps us improve; we hope to welcome you back again soon for another great visit.
Grand Hyatt hits the mark!
Beautiful design in a safe walkable community. Friendly attentive staff. Comfortable bed with quality linens; great shower!!!
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, and thank you for sharing your kind feedback. We are delighted to know that you enjoyed our design, the comfort of your room, and the attentive service from our team, and we truly hope to welcome you back soon for another great stay.
Better think i was not luck that day
loud repairs during my stay on carnaval in brasil . Poor quality of japanese food . Bad Service at the pool bar . No precise and imediate decison to solve a disturbant moment during my stay
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello, and thank you for sharing your feedback. We are truly sorry that the noise during your stay, the service at the pool bar, and your dining experience did not meet your expectations, as this is not the standard we strive for. Please be assured that your comments have been carefully addressed with our team to ensure meaningful improvements. We hope to have the opportunity to welcome you back in the future for a much better experience.
Business Trip at Grand Hyatt São Paulo: great hotel
I really like this hotel, the view from my room was incredible, it was very close to a shopping mall, the restaurant´s food was really good! pool, spa, gym, all areas were very nice and well taken care of.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Thank you, Susan, for sharing your experience with us — we’re delighted to know you enjoyed the hotel, the view, the location, and our leisure areas, and we hope to welcome you back again soon.
Lovely property, great suites with amazing views
Great property with a nice lounge with pretty good food options. Attentive staff. Location worked well for us to see the city though far from the city center and airport.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our property, the suites with beautiful views, the lounge and its food options, as well as the attentiveness of our team. We are also glad that our location suited your plans while exploring the city. It was a pleasure to welcome you, and we truly hope to have the opportunity to receive you again at the Grand Hyatt São Paulo.
Best staff and food in a 5 star hotel in Sao Paulo
This is one of the best hotels in SP. Food and service is excepcional. Hotel amenities are top notch, recent lobby and restaurant refurbishment makes it a very nice and beautiful common area to hang out and dine. Rooms are spacious, clean and luxury. Gym is well equipped, even though not very large. Sauna and heated pool very good too. Worth the investment for a 5 star hotel stay.
Luci Marui, Proprietário at Grand Hyatt Sao Paulo, responded to this review
Hello Paloma! Thank you very much for sharing such a wonderful review. We are delighted to know that you enjoyed our team, the food and service, as well as the comfort of our rooms and facilities. It is especially rewarding to hear that the recent lobby and restaurant renovations enhanced your experience. Your kind words truly motivate our team, and we hope to have the pleasure of welcoming you back to Grand Hyatt São Paulo in the near future.
Beautiful Hotel, with the most comfortable bed I ever slept in.
The hotel was beautiful and the staff was incredible. Best Breakfast i have seen in a long time, the beds were more comfortable then most of the hotels I have stayed at.
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello Steve, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that the team took good care of you. I hope you have the chance to visit us again soon! Thank you again, Grand Hyatt São Paulo.
Way below your normal Grand Hyatt
Bedrooms are seriously worn out. Furniture all scratched, mold in the shower. No coffee machine. Carpet not very clean. Shower door did not properly close.
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you very much for your feedback. We really appreciate the review and are sorry to hear about your experience. This is certainly not the service standard we like to offer, and we would love another opportunity to change the bad impression. Sincerely, Grand Hyatt São Paulo
First Sao Paulo trip
This is a nice hotel in a pretty safe neighborhood of Sao Paulo and it's well maintained except a bit old mattress and a little far from the main interest of the old town. The staffs are professional and welcoming and the food offered in the restaurant are delicious. The hotel also has an indoor and outdoor pool and a nice gym but the weight section can be improved a bit. Overall it's a good Hyatt hotel and reasonable priced.
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that the team took good care of you. We will share your comments with everybody here and hope you have a chance to return for another visit soon! Grand Hyatt São Paulo.
Confirming excellence
Great hotel... always improving structures, ambiences and attention to guests. Good cleaning and silent in and out the rooms
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello Paula, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that the team took good care of you. Thank you, Grand Hyatt São Paulo.
great property if you are attending meetings.
Excellent site, well located and with dining and leisure options near by. Easy to walk to nearby restaurants and bars. The sushi restaurant was amazing. Buffet breakfast is convenient and with good selection of food. You might have to wait to be seated in the morning during "rush hour" but, only a few minutes.
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello Fabio, thank you very much for your time to post your review! I am very happy to read that you enjoyed your recent stay. We will share your comments with the team, and hope you have a chance to return soon! Grand Hyatt São Paulo.
Lovely hotel
Excellent hotel and wonderful staff. Staff all knew english so it made shortening the room duration for 1 day and receiving a refund on it a smooth experience. There is a beautiful outdoor pool you can sunbath next to and a heated indoor pool. I enjoyed the sauna very much! My room had floor length windows with a stunning view of a bridge over rio pinheiros. I came here for vacation so the hotel was not as centrally located, but easy enough to uber anywhere - as long as you pay attention to traffic.
Gabrielle Espindola, Gerente geral at Grand Hyatt Sao Paulo, responded to this review
Hello, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that the team took good care of you. We will share your comments with everybody here and hope you have a chance to return for another visit soon! Grand Hyatt São Paulo.
Mostrando 20 avaliações desde 23 de agosto de 2025.