Hotel Policies
2025 Winter Operation
Please be aware of our winter operation guidelines for the Ice Rink.
Children’s Policy
Please be aware of our Charge policy for children at all of the hotel’s F&B outlets.
Food Safety Policy
Grand Hyatt Seoul has implemented enhanced measures for food preparation, setup, and service so that you and your loved ones can dine with confidence and peace of mind. Grand Hyatt Seoul has been certified compliant with ISO 22000 (Food Safety Management System) standards by the global verification group SGS Korea. We are committed to delivering the freshest and safest food and beverages throughout the hotel, based on scientifically proven food technologies and handling.
Pet Policy
The hotel does not allow pets except for service animals with proper documentation.
CCTV Policies and Procedures
Learn more about our CCTV Policies and Procedures.
Caring for Your Wellbeing
One of our highest priorities for welcoming guests and colleagues is doing it with your safety and well-being in mind. Learn more about how we are focused on maintaining a safe environment for you and your loved ones.
Fact Sheet
Learn more about the Grand Hyatt Seoul.
Sustainability Policies
A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.
Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.
Disposable Guest Amenities
As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.