FAQs
Grand Hyatt Seoul
General FAQ
Our team members are proficient in English, Chinese, Japanese, and Korean to ensure a comfortable stay for our international guests. Other languages can be supported through a translator app.
Grand Hyatt Seoul maintains several official accounts across different platforms to share the latest updates, promotions, and lifestyle inspirations.
- Facebook: Grand Hyatt Seoul official page
- Weibo: Grand Hyatt Seoul official account @首尔君悦酒店
- RED (Xiaohongshu): Grand Hyatt Seoul official account @首尔君悦酒店
- WeChat: Grand Hyatt Seoul official account – search for 首尔君悦酒店 in WeChat
All guest rooms are equipped with type C and type F sockets as well as USB charging ports. International Adapters are placed in the room for guest use, and for high‑voltage devices, a transformer can be provided upon request.
Yes, the hotel is pleased to accept packages prior to a guest's arrival. To ensure smooth processing, guests expecting deliveries must ensure the package is clearly labeled with their reservation name. Additionally, guests are required to notify the hotel of the impending delivery via email to seoul.grand@hyatt.com, providing their reservation name, booking confirmation number, and specific details of the package.
Only service animals with proper documentation are allowed to enter the hotel.
Hotel Experience & General Information
Designated outdoor smoking areas are available. The main smoking zone is located outside the hotel, near the main entrance on the way toward the parking area.
Wake-up calls can be arranged through the Guest Service Centre by dialing extension “0” from the in-room telephone.
Yes, our Concierge Team can assist with dining, attractions, and transportation recommendations and bookings.
Yes, laundry and dry-cleaning services are available daily. A laundry service request form with details on arrangements, pricing, and turnaround times is provided in each guest room.
No, we do not provide these services directly but can recommend external vendors.
Yes. The hotel's restaurants and in‑room dining menus offer a diverse selection of vegan, gluten‑free, and culturally inspired dishes to accommodate various dietary and cultural preferences. Guests can easily identify vegan and gluten‑free items through dedicated allergen icons on the menus, or they may consult our restaurant teams, who are always happy to recommend dishes that best suit individual needs and preferences.
Yes, the hotel welcomes outside food delivery orders. For the security and privacy of all hotel guests, delivery drivers are not permitted on guest floors. All orders must be collected promptly by the guest at the hotel lobby.
Yes. We offer seasonal wellness programs are offered, and guests may refer to our official Instagram for the latest programs.
In addition, a variety of on‑site activities are available for sports lovers, including tennis and squash courts, an outdoor seasonal swimming pool, and a seasonal ice rink—all requiring prior booking.
For arts and music lovers, guests can enjoy at:
- Gallery – Lobby Lounge, Relaxed atmosphere for coffee, tea, and light bites, complemented by curated art displays and live music
- Paris Bar – stylish venue with curated ambiance with live music and signature cocktails
- JJ Mahoney’s – vibrant entertainment bar with live music and creative drinks
Rooms & Amenities
Yes, cribs are available upon request and subject to availability. Please note that we provide sofa beds—which can also convert into a daybed—instead of extra beds.
Yes, all guest rooms within the hotel are non-smoking rooms.
Room views at Grand Hyatt Seoul vary by type and availability, offering picturesque vistas of Namsan Mountain as well as stunning Han River and city views. While a specific view cannot be guaranteed, we encourage guests to indicate their preference at the time of booking or check-in, and our team will make every effort to accommodate requests based on availability.
Bathtubs are available in all Deluxe Rooms and Suites.
Room locations are assigned based on availability at the time of check-in. Should a guest prefer a quieter room, please check with the Front Desk upon arrival. The hotel team will do their best to fulfill your location preference.
Room service is available daily for all hotel guests, with menus tailored to different times of the day. To place an order, please contact the Guest Service Centre by dialing extension “0” from your in-room telephone.
Yes, complimentary Wi-Fi is available in all rooms and throughout the hotel.
Hotel Facilities
Yes, we have both indoor and outdoor swimming pools available for guests. For details regarding the outdoor pool’s operating season, please visit our homepage during the summer period.
Yes. Our 24-hour fitness center is located on the Garden Level of the hotel. The Reception Desk operates until 10:00 PM, and after this time, guests may access the facility directly using their room key. For added convenience, workout attire rental is also available.
Yes, the business center is available for guests on the 2nd floor, offering essential services, including printing, scanning, and courier services. Additionally, complimentary high-speed Wi-Fi and wired broadband internet access are provided throughout the entire hotel premises.
Yes, spa treatments are available at The Spa by Grand Hyatt Seoul. The spa features 10 treatment rooms, including a dedicated couple’s suite. To book an experience, please contact The Spa team directly by phone at +82 2 799 8808 or by email at selrs-thespa@hyatt.com.
Grand Hyatt Seoul provides a diverse selection of venues suitable for meetings, conferences, and social events. Each venue is fully equipped with advanced audiovisual technology and supported by a professional events team. For further details, please refer to the hotel’s Meetings & Events page.
Parking, Travel & Transportation
Grand Hyatt Seoul is approximately 25 km from Gimpo International Airport and 62 km from Incheon International Airport.
Yes, airport limousine buses and hotel-arranged limousine services are available. Please contact our Concierge for reservations by email at seoul.grand@hyatt.com.
Yes. Grand Hyatt Seoul offers a complimentary shuttle bus service for guests, operating between Hangangjin Station and Myeong-dong Station from 8:00 AM to 6:00 PM, with a short maintenance break from 1:00 PM to 2:00 PM. For details, please refer to this timetable.
Seoul Station is about 4 km away, and Hangangjin Subway Station (Line 6) is within a 10-minute walk.
Guests can access subway lines, airport limousine buses, and taxis conveniently from the hotel.
Yes, our Concierge can assist with car rental and limousine arrangements.
On-site parking is available. Fees vary for self-parking and valet parking. For details, please refer to the dedicated Parking & Transportation page.
Yes, valet parking is available for guests.
Yes, EV charging stations are available in the parking area, subject to availability.
Yes, maps and local attraction information are available at the Concierge desk.
Families & Groups
Yes, connecting rooms are available upon request.
Yes, kid-friendly menus are available at The Terrace Kitchen, Steak House and in-room dining.
Yes. Grand Hyatt Seoul offers a Kids’ Lounge located on the Lower floor, designed for young guests to enjoy a safe and fun environment.
- Operating Hours: 6:00 AM – 6:00 PM (Break Time: 12:00 PM – 1:00 PM)
- Seasonal kids’ programs and family activities are also available. Please check our Instagram for seasonal programs for details.
Yes. Our versatile event spaces and experienced planning team are fully equipped to host weddings, special celebrations, conferences, and bespoke outdoor events tailored to your preferences.
To begin planning your event, you may submit a request through the Hyatt Events Inquiry Page.
Grand Ballroom can accommodate up to 1,500 guests for large-scale events. Features include a built-in stage, state-of-the-art LED wall panels, and floor-to-ceiling windows with fountain views.
Yes. On-site and off-site catering is available with customizable menus for all occasions.
Guests can explore images on the Grand Hyatt Seoul official website and official Instagram account (@grandhyattseoul). Additional inspiration can be found on Pinterest and our wedding Instagram accounts, where many lifestyle and event photos are shared.
Accessibility
Yes, the hotel is fully accessible and equipped to accommodate guests with mobility challenges.
Yes, accessible rooms are available upon request.
Yes, select accessible rooms are equipped with roll-in showers and other features.
Yes, designated accessible parking spaces are provided.
Booking & Policies
A valid photo ID and your reservation confirmation are required at check-in.
Yes, complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.
Please inform us in advance if you expect to arrive after midnight so we can assist with your check-in.
Early check-in or late check-out are available upon request and subject to availability.
Yes, express check-out is available for your convenience.
Grand Hyatt Seoul is a 100% smoke-free property in accordance with local regulations. For guests who wish to smoke, designated outdoor smoking zones are available.