FAQs
Grand Hyatt Melbourne
General FAQ
Most of our team speaks English, but some multilingual associates are available for translation. Please check with our friendly team at the Reception Desk.
Yes, we can accept packages before your arrival. Please include your reservation name and date of check-in. Our mailing address is Grand Hyatt Melbourne, 123 Collins Street, Melbourne, Victoria, Australia 3000.
Yes, complimentary Wi-Fi is provided in all rooms and public spaces.
Unfortunately, pets are not allowed, except for service animals.
Hotel Experience & General Information
Absolutely, just contact our Guest Services team to schedule your wake-up time.
Yes, our Concierge team is delighted to help withdining, attractions, and transportation requests.
Yes, laundry and dry-cleaning services are available daily. Simply fill in the laundry form and contact our Guest Services team to arrange collection.
Our Concierge would be happy to arrange reputable local babysitters.
Yes, our restaurant offers a variety of vegan and gluten-free dishes. Please ask our staff for recommendations or menu highlights. Alternatively, you can view our menus via this link.
We can cater to most dietary preferences and encourage our guests to speak with our team about any specific preferences or restrictions. Our culinary team is flexible and happy to tailor dishes where possible.
At Collins Kitchen restaurant, we offer daily buffet breakfast, lunch and dinner. Additionally, we offer Living Grand buffets on Friday nights and Sunday afternoons, plus High Tea in Style on Saturday afternoons. At Ru-Co Bar, we offer an extensive list of signature and classic cocktails, local wines and premium spirits, as well as an indulgent snack menu.
Yes, outside food delivery is welcome to be consumed in the guestroom. Guests must meet their driver in the lobby to collect their delivery and will need to arrange their own cutlery.
Yes, room service is available daily. For menu and hours, please visit the Dining page.
Rooms & Amenities
Yes, we provide cribs and extra beds upon request. Please notify our team at the time of booking as additional fees may apply.
Yes, all rooms at Grand Hyatt Melbourne are non-smoking.
If you are looking for a particular view, you can choose the corresponding room type when booking. To view room and suite types, please follow this link.
All our rooms and suites offer a separate bathtub and shower. To view room and suite types, please follow this link.
Certainly! If you’d prefer a quieter room, let us know at the time of booking.
Hotel Facilities
Yes, guests are welcome to enjoy our indoor pool located on Level 9. Children must be accompanied by an adult at all times.
Yes, City Club Health & Fitness center is open daily and features an indoor swimming pool, hot tub, sauna and steam rooms. We also offer daily complimentary group fitness classes to our hotel guests. Find out more via this link.
Yes, wellness treatments are available at Grand Hyatt Melbourne. You can view the treatment options and book via this link.
Yes, our fully equipped meeting and event spaces accommodate any kind of gathering, from intimate seminars to a grand formal reception for 1,500 guests. For more information, please follow this link.
Absolutely, the rooftop tennis court is available for external bookings. Tennis rackets and ball are supplied for two people. To book, please follow this link.
Parking, Travel & Transportation
We are located approximately 23 km from Melbourne Airport, which is about a 30-minute drive.
We currently do not offer shuttle services. Nevertheless, taxis, public transport and the Skybus Airport Shuttle are readily available nearby.
The nearest train station, Flinders Street Station, is just 5 minutes’ walk away. We are also located in a free-tram zone with trams 11, 12, 48 and 109 on Collins Street.
Buses, trains, trams and taxis are easily accessible just steps from our entrance.
Yes, we are pleased to offer guests a personalised transfer service to and from the airport. Please email our team at ghmelbourne.tranfers@hyatt.com. Additionally, East Coast Car Rentals operates from our building, and our guests can receive a discount if this is mentioned when booking.
Absolutely, we offer printed maps and insider tips at the Concierge desk on Level 2.
We are located prestigiously on Collins Street, surrounded by the city’s high fashion and fine dining, and within walking distance of many of Melbourne’s top tourist attractions, including business, sporting and theatre districts.
Yes, we are located within the luxury shopping precinct, as well as walking distance from Bourke Street Mall and a variety of local restaurants.
Yes, GHG Parking offers undercover 24-hour, multi-level car parking, height restriction of 2m, with access via our Russell Street driveway or the car park entrance off Flinders Lane. For more information, please follow this link.
Yes, valet parking is available for guests at an additional fee, height restriction of 2m. For more information, please follow this link.
Yes, EV charging station is available in Valet Parking, subject to availability.
Families & Groups
Connecting rooms are available. To view your options, please follow this link.
Yes, we provide kid-friendly meal options. To view the menus and book, please follow this link.
Absolutely. Grand Hyatt Melbourne offers elegant venues, tailored menus, and expert event planning to help you create a truly memorable celebration.
Our team provides full event coordination, from layout setup to vendor arrangements. For more information, please follow this link.
Yes, audiovisual equipment is available through our trusted third-party partner, Encore.
Yes, we offer a variety of catering menus to choose from, tailored to suit different event styles and dietary needs.
Accessibility
Yes, our hotel offers accessible rooms, and public areas are also accessible either via the lifts or the ramp.
Yes, we offer accessible guest rooms featuring roll-in showers, grab bars, and other supportive features. Please let our team know your request at the time of booking.
Yes, we offer select rooms with roll-in showers and mobility-friendly layouts. To book one of these rooms, please let our team know at the time of booking.
These devices are not available on-site, but we can suggest rental services that supply them locally.
Yes, designated accessible parking spaces are located near the elevator access points, in GHG carpark in our building.
Service animals are welcome at no additional charge.
Booking & Policies
To check in, please present a valid photo ID and a matching Credit or Debit Card.
Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.
Yes, we offer luggage storage at the Bell Desk on Level 1.
Our front desk operates 24/7 for your convenience. However, if you plan to arrive after midnight, please let us know at the time of booking so we can ensure your reservation is held. Kindly note that entry to the hotel at night is only available via our Russell Street doors.
When available, early check-in is complimentary for World of Hyatt Members who arrive after 7am.
Yes, you may request late check-out by contacting our Guest Services team. Additional fees may apply.
Yes, express check-out is available through the World of Hyatt App, via emails, or by dropping your keys in the designated box at the Front Desk, Bell Desk or in the Grand Club Lounge.
Our hotel is 100% smoke-free.
Lost items are recorded and stored securely. Please contact our Housekeeping team with a description and date of loss. Items can be posted at the guest’s expense.
Smart casual attire is appreciated in our lobby and dining areas, especially during dinner service.