Grand Hyatt Incheon
Foreign currency exchange is available 24 hours a day at the Front Desk on the Lobby Level. Only banknotes can be exchanged, and the service is available exclusively to registered hotel guests who present a valid passport.
The hotel securely stores and manages all found items. If you have lost an item, please contact the hotel and provide a description of the item, the estimated location where it was lost, and the date of loss.
Lost items are retained as follows:
Items may be collected in person or returned by courier at the recipient's expense. Please contact the hotel for further assistance.
Yes, cakes, floral arrangements, and in-room dining items may be pre-ordered for birthdays, anniversaries, and other special occasions.
Items can be delivered to or arranged in your guest room on your requested date and time. Floral arrangements should be ordered at least seven days in advance, and whole cakes may be ordered until 9:00 PM on the day before they are needed. Please contact the hotel for further details.
Yes. Our hotel offers a variety of meeting rooms and event venues suitable for business meetings, seminars, conferences, and private functions.
For venue details and booking inquiries, please visit our website or contact the hotel directly.
The minimum age to reserve a room and check in is 19. Minors are generally not permitted to stay without a parent or legal guardian. In exceptional circumstances, a parental consent form and supporting documents may be required, and approval is subject to the hotel's review. Please contact the hotel in advance for details.
Pets are not permitted at the hotel.
However, service animals recognized under applicable laws and regulations are welcome upon presentation of appropriate documentation. Please contact the hotel in advance for further details.
Grand Club guests can enjoy exclusive benefits including continental breakfast, afternoon refreshments, and evening cocktails, along with access to the dedicated lounge. Personalized check-in and concierge services are also available. Operating hours and services are subject to change based on hotel operations. Please contact the hotel for the latest information.
Grand Club benefits are available to guests staying in Club Rooms and Suites, as well as eligible World of Hyatt members. Access is limited to registered guests, and children may enter when accompanied by a parent or guardian.
When the Evening Cocktail service is offered in two sessions, the second session may be reserved for adults, and children may not be admitted. Additional charges may apply to visitors in accordance with hotel policy.
Grand Club benefits are available throughout your stay until check-out. Food and beverages served in the lounge may not be taken outside the lounge area.
To ensure a comfortable environment for all guests, lounge access is not permitted while wearing hotel slippers, bathrobes, or swimwear. Guests are welcome to use laptops for personal or business purposes; however, lengthy phone calls, video conferences, and large meetings are discouraged.
Advance reservations are recommended. If you have a seating preference, such as a window table, please let us know when booking, and we will do our best to accommodate your request. Please note that seating is subject to availability and operational requirements.
Registered hotel guests receive complimentary access to Club Olympus, including the swimming pool, sauna, and fitness center. The swimming pool and sauna are open from 6:00 AM to 10:00 PM, while the fitness center is open 24 hours a day.
Age restrictions may apply to certain facilities. Please refer to the Club Olympus guidelines for details.
Standard guest rooms feature either one king bed or two twin beds, while all suites feature one king bed. Bed dimensions are as follows:
All guest rooms feature the same mattress type. A soft mattress topper may be available upon request, subject to availability.
Guest rooms are equipped with 220V power outlets. If your device uses a different plug type, a travel adapter may be required. Travel adapters may be available to borrow, subject to availability. Please contact the Concierge Desk for assistance.
A variety of complimentary items are available upon request, including baby cribs, baby bathtubs, bottle sterilizers, baby tents, children's step stools, humidifiers, and air purifiers. Children's bath amenities, toothbrush sets, and razors are available for purchase.
All loan items are subject to availability, and advance requests are recommended. Bed rails and additional bedding are not available.
Guest room televisions offer a variety of local and international channels. Personal streaming accounts, including Netflix and YouTube, cannot be accessed directly through the television. However, guests may connect a personal device, such as a laptop, using the television's HDMI port
Guest rooms are equipped with essential amenities, including a television, refrigerator, and electric kettle. Minibar items are available at an additional charge.
In accordance with local environmental regulations, certain disposable items such as toothbrushes, toothpaste, and razors are not provided complimentary and may be purchased separately.
The standard occupancy for all guest rooms is two adults. Additional guest charges apply when the number of occupants exceeds the standard occupancy.
Maximum occupancy varies by room type:
Extra beds are available in selected room types only and are subject to availability. Please contact the hotel for further details.
For families, the hotel offers Family Rooms, Suites, and Connecting Rooms. Connecting Rooms consist of a King Room connected to a Twin Room and are subject to availability. Please contact the hotel after making your reservation if you would like to request a connecting room.
Children may use the indoor swimming pool when accompanied by a parent or guardian. The hotel also offers a variety of family-friendly amenities, including baby cribs, baby bathtubs, bottle sterilizers, and children's amenities. Certain items are subject to availability, and advance requests are recommended.
In accordance with safety guidelines and facility policies, children under the age of 14 may use the swimming pool only when accompanied by a parent or adult guardian.
In the sauna, mixed-gender bathing is not permitted for children aged 48 months or older. Children must be accompanied by a parent or adult guardian. Additional restrictions may apply in accordance with applicable regulations and hotel policies.
Group reservations for 10 rooms or more may be arranged through the hotel directly. Special rates and conditions may be available depending on the purpose of the event, length of stay, and number of rooms required. Please contact the hotel for detailed assistance.
Complimentary self-parking is available to registered hotel guests throughout their stay, with a 30-minute grace period after check-out.
Guests visiting the hotel's restaurants or bars may receive up to five hours of complimentary parking by registering their vehicle at the outlet before payment.
Parking fees apply to all other visitors. Valet parking is also available for an additional charge.
For the latest parking rates and further information, please refer to the Parking & Transportation page.
Electric vehicle charging stations are available in the hotel parking garage.
Please contact the hotel for further information.
Yes. Complimentary luggage storage is available before check-in. Luggage may also be stored on the day of departure after check-out. Please visit the Concierge Desk for assistance.
Yes. The hotel operates a complimentary shuttle service between Grand Hyatt Incheon and Incheon International Airport. The shuttle runs approximately every 30 minutes between the hotel and Terminals 1 and 2. Detailed schedules and pick-up locations are available on the Parking & Transportation page.
Guests may also use the complimentary airport shuttle bus operated by Incheon International Airport. Approximate travel time between the airport and the hotel is five minutes from Terminal 1 and 15 minutes from Terminal 2.
Yes. We are pleased to assist with taxi reservations, chauffeur-driven limousine services, and rental car arrangements. Please visit the Concierge Desk or contact the hotel for assistance.
The nearest train station is located at Incheon International Airport. Guests may take the hotel's complimentary airport shuttle and connect to the Airport Railroad Express (AREX) at the airport.
Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available subject to room availability and may incur additional charges.
Guests are required to present a valid government-issued photo ID, such as a passport, national ID card, or driver's license, upon check-in. We also recommend having your reservation confirmation available for verification.
A credit card or cash deposit is required at check-in to guarantee the room and cover any incidental charges.
As a general rule, the guest named on the reservation must be present to complete check-in. Please contact the hotel in advance if you require further assistance.
Yes. Advance payment is available. Payments may be made by bank transfer or credit card. Please contact the hotel directly for payment instructions and arrangements.
Cancellation and modification policies vary depending on the rate, package, or promotion booked. Reservations made through online travel agencies (OTAs), group bookings, or corporate accounts are subject to the policies of the respective booking source. Please refer to your reservation confirmation or contact your booking provider for details.
Guests who do not check in on the scheduled arrival date may be charged in accordance with the cancellation and no-show policy applicable to their reservation.
Reservation confirmations and accommodation receipts are issued through the booking channel used to make the reservation. For reservations made directly with the hotel, these documents can be provided by the hotel.
For reservations made through online travel agencies, group organizers, corporate accounts, or other third-party channels, please contact the respective booking provider. The hotel may only issue receipts for charges paid directly to the hotel during your stay.