Reviews

An exceptional Hotel. Well located to shopping, dining, events. Outstanding pool and water slides. Well maintained. Beautiful landscaping, large fairways. The breakfast buffet is absolutely excellent, for adults and children? Very welcoming atmosphere here. Rooms are bright and large.

Had a wonderful time here. The wedding venue was amazing. The restaurants were solid. Had a wonderful trip overall!!!!

Awesome for families. The water features were the best and the food was also very good. Housekeeping was top-notch! Martha and Alejandra were wonderful servers during breakfast.

Great integration with the Celebrity and Players courses, easily walkable to club house. The resort itself is lacking in terms of amenities to justify its pricing. The main attraction seemes to be the water park. Besides this, there isn't a lot of other resort-like activities on-site.

Excellent property, staff the the room was outstanding! The staff went above and beyond to resolve with a small issue I had, they handled it quickly and professionally

I recently stayed at the Grand Hyatt, and while the property itself was amazing, the check-in experience was really upsetting. We were using my husband’s Hyatt points. Before our stay, he called to make sure I could check in early, since I’m a teacher and needed to get online for class. He was given the go-ahead on the phone, and he also requested early check-in using his Globalist award, which was confirmed by text. Everything seemed set. When I arrived, I was told my husband needed to be there in person and that the awards would not apply until he arrived. He was stuck on a job and couldn’t get there. He called the front desk, and they agreed to let me check in, but said the points still wouldn’t work until he arrived. He then called Hyatt Rewards, who were kind and moved the points into my name, which seemed like no big deal. As a married couple, we assumed this would be simple. When I went back to the front desk to make sure everything was settled, I was told no, and that they wanted to take away my room upgrade but couldn’t because I had already checked in. I was made to feel small and worried for the rest of my stay. My husband has worked in resorts most of his life, where the whole job is giving great service and helping people feel worry-free. I think the hotel is wonderful, and I’d love for the check-in experience to match it.

I have been a Globalist for over 20 years and am accustomed to a high level of service. During this stay, Julissa, Cynthia, Ellen and Adrian were all outstanding and deserve to be recognized and rewarded for their outstanding customer orientation.

Great experience. When I got home from my trip to Indian Wells I discovered that I left something in the room. I used the conscience customer service text number on my key to report the lost items. Security contacted me within 10 minutes to get more details and begin the search. They let me know the next morning that they were able to located my lost items and make arrangements for delivery to my home within 2 days of my departure.

I had an exceptional experience at the Grand Hyatt Indian Wells during my CAPACon conference. From the moment I arrived, I felt genuinely welcomed and cared for. The beautiful surroundings, thoughtfully designed amenities, and overall attention to detail created an experience that felt both luxurious and incredibly comfortable. It was the perfect place to unwind after a busy conference while still enjoying all the comforts and conveniences of a beautiful resort. I truly felt at home throughout my stay and would be delighted to return. I look forward to staying here again in the near future!

Great overall experience. Much prefer this area to Palm Springs with kids. Kind staff, clean facilities, and an awesome pool area. We’d return in a heartbeat.

Well worth the money!! Great experience overall. I would recommend this hotel above all other hotels in Palm Springs. Perfect for family and friends. The rooms are spacious. Love the drop in living rooms in the king bedrooms. Bathrooms are very large. Clean facility. Love the water stations as well. They even have an 18+ pool area to get away from the kids have so much fun!

I had a different group who were able to charge to my room while I was at a conference. When I called the staff said they would send an updated bill. I have asked for this 3x and still have not received it

Amazing service! Beautiful well-maintained property. Stunning Mountain Views. Extra activities such as movie night at the pool, and free bike rentals were great. Highly recommend, particularly if you have young children.

Great atmosphere, clean rooms, and fabulous pools. Lots of kids and a separate adult pool made all better. The best pet friendly hotel in the area. Great location and the friendliest employees! We 100% recommend this hotel!

Enjoyed my convention even more because of this location. While the rooms were slightly dated. Very plane doors for a upscale hotel. I know first world problems. The wood paneling and bathroom was perfect. The food service for our meeting was on par with the best I have enjoyed at many Ritz. The pool and work out facility was first class. Used both twice during my two day stay.

Been bringing our family to this Hyatt as a family tradition for the past 13 years, I never imagined I would be writing a review like this. We loved this hotel, looked forward to staying here every year, and raved about it to our friends and family. Unfortunately, this stay was so disappointing that we will not be returning. Our experience was unacceptable! We were given an upgraded room when we checked in which was a pleasant surprise. It had a beautiful terrace and view of the pool. Not long after settling in I looked around the room where I noticed bugs/insects all over the ceiling edges. We were understandably uncomfortable and asked to be moved. Packed all our things moved to the second room. As we start to look around this room it also had bugs/insects in the corners, tons of dust on the lamp, dust bunnies on the walls, and dirt on the trim of the floor. At this point it is 10:00. Guest services sent o it someone to clean it and said if we wanted to move in the morning we could. We woke up in the morning in hopes to move because the condition of this room was horrible the door didn’t shut all the way air conditioning wasn’t working great, tape over the sliding door corner and a view of the parking lot. Here we are now moving again to another room… this is the 3rd time! Now in the room before we move everything down from the 3rd floor to the 1st floor I do an inspection before we lug everything down while there were no bugs that we noticed, the cleanliness was still completely unacceptable. The room looked as though it had not been properly vacuumed or cleaned. There were sunflower seeds and other debris on the floor, significant dust throughout the room, and food stains on the curtains and floor. I called to have someone come in and vacuum… I am sooo done at this point. Like am I on candid camera this is insane! Someone did come out to vacuum but honestly the room still felt so dirty! I was very apparent this wasn’t just an isolated issue with one room — every room we were moved into had noticeable cleanliness problems! This was not a minor inconvenience or one bad room. We had to move three times and encountered serious cleanliness issues in every room. We also ordered poolside food service twice, and both orders were incorrect. Is anyone paying attention! What makes this experience even more difficult to understand is that the hotel was reportedly at only about 20% occupancy during our stay. With the property nowhere near full capacity, there is simply no reasonable explanation for why multiple rooms would be presented to guests in this condition. At a hotel that positions itself as a high-end luxury property, cleanliness and attention to detail should be non-negotiable. That should never happen at a 5-star luxury hotel! I do want to make clear that the employees we interacted with were friendly and provided good customer service. Our frustration is not directed at the individual employees who tried to help us. The issue is the overall lack of cleanliness, quality control, and attention to detail that we experienced. And to top it off! We are Hyatt card holders we have had the parking/resort fees waived as such. When checking out we’re smacked with a $139 fee. Unbelievable! You’d think they would have waived that this time after a terrible experience we had, but no! After 13 years of loyalty, I am extremely disappointed! We have spent years telling people how much we love this hotel and encouraging others to come here. We genuinely looked forward to our stays. As we checked out my husband and I looked at each other and said we are done coming here! I sincerely hope management takes this seriously!

We stayed in a villa with a pool and it was amazing. Had everything we needed and more. When we needed something it was delivered to us very quickly. Very clean

This is a great resort for families and kids. The pool amenities and the waterpark were excellent. Highly recommended to all families with kids. Only two Hours drive from the OC and LA

Absolutely loved my experience at this grand Hyatt, top rated chefs, rooms are spacious with a layout perfect for business trips. Food is top notch. All the staff goes above and beyond every time we visit.

The atmosphere was wonderful and the view amazing. My family really enjoyed the lazy river and the slides, especially during the special Glow event where we got to enjoy the pool, lazy river, and slides at night. Staff passed out glow sticks and other fun party favors. The event definitely made our trip worth it.