Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures to ensure hotel safety with our guests and colleagues in mind.

Andaz Singapore has been certified by the Government of Singapore
with the SG Clean Quality Mark.


Best Corporate Deals for Hotels Singapore at Andaz


  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use


Andaz Suite Bedroom Hotel With A View Singapore


  • GBAC STAR cleanliness and training accreditation through the Global Biorisk Advisory Council (GBAC) for all Hyatt hotels
  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning in hotel rooms' air filters
  • Air Distribution System is compliant to local authorities standard - The fresh air intake is from a Primary Air Handling Unit (PAHU). All PAHUs are equipped with Pre-filter (MERV 7); Electronic Air Cleaner (MERV 13/14); Carbon Air Filters that remove gases and smell; and UV Light, which sterilises airborne viruses and bacteria, while generally improving indoor air quality.
  • Use of QR code scanned access to hotel information
  • Use of QR code scanned access to mobile in-room dining and amenities requests
  • Contactless delivery of hotel amenities to room
  • Contactless delivery of minibar items upon request. Minibars are also sanitized after every check-out

Drinking & Dining Outlets

Alley on 25 at Andaz Singapore Hotel

Drinking & Dining Outlets

  • Assurance of food safety through our ISO 22000:2005 certification, a comprehensive and independently audited food safety management system
  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, and condiment holders prior to guests arrival
  • Use of digital menus across all outlets
  • Socially-distanced tables to ensure hotel safety and guests comfort
  • Placement of cutlery inside napkins
  • Use of face masks and gloves by all associates when preparing meals, plating dishes, and during service
  • Complimentary alcohol wipes for guests’ use
  • Complimentary hand sanitizing gels for guests’ use


Guests are encouraged to book direct through our website or to enjoy exclusive offers, rewards and savings of up to 10% with Member Rates.

Otherwise, only bookings from Andaz Singapore's authorized partners and travel advisors will be recognized.

Sign up as a World of Hyatt member today and start earning points to use toward free nights, dining, spa experiences and more.

Pet Policy

Andaz Singapore does not allow pets, with the exception of service animals.

Smoking Policy

Andaz Singapore is a non-smoking hotel. A SGD 500 cleaning fee will be added to the guest's bill should evidence of smoking be found in the guestroom.