Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

Check-In

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Check-In

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

In-Room

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In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided as part of your amenities
  • Complimentary hand sanitizers by calling our Andaz Hosts

Drinking & Dining Outlets

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Drinking & Dining Outlets

  • Assurance of food safety through our ISO 22000:2005 certification, a comprehensive and independently audited food safety management system
  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Complimentary alcohol wipes for guests’ use
  • Complimentary hand sanitizing gels for guests’ use