Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures to ensure hotel safety with our guests and colleagues in mind.

Andaz Singapore has been certified by the Government of Singapore
with the SG Clean Quality Mark.

Based on the current laws in Singapore, we gently remind all guests to wear a protective face mask at all times, and to not be in groups of more than five people.

Check-In

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Check-In

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

In-Room

Andaz Suite Bedroom Hotel With A View Singapore

In-Room

  • GBAC STAR cleanliness and training accreditation through the Global Biorisk Advisory Council (GBAC) for all Hyatt hotels
  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning in hotel rooms' air filters
  • Use of QR code scanned access to hotel information
  • Use of QR code scanned access to mobile in-room dining and amenities requests
  • Contactless delivery of hotel amenities to room
  • Contactless delivery of minibar items upon request. Minibars are also sanitized after every check-out
  • Alcohol wipes provided as part of your amenities
  • Complimentary hand sanitizers by calling our Andaz Hosts

Drinking & Dining Outlets

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Drinking & Dining Outlets

  • Assurance of food safety through our ISO 22000:2005 certification, a comprehensive and independently audited food safety management system
  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, and condiment holders prior to guests arrival
  • Use of digital menus across all outlets
  • Socially-distanced tables to ensure hotel safety and guests comfort
  • Placement of cutlery inside napkins
  • Use of face masks and gloves by all associates when preparing meals, plating dishes, and during service
  • Complimentary alcohol wipes for guests’ use
  • Complimentary hand sanitizing gels for guests’ use