FAQs
Andaz Singapore
General FAQ
Our team members are fluent in English and Mandarin. Other languages can be supported through a translator app.
Yes, international power adapters are available upon request.
Yes, packages may be sent in advance. Kindly ensure they are addressed to your booking reservation name, and notify us in advance so that we can receive them on your behalf.
Yes, complimentary Wi-Fi is available in all rooms and throughout the hotel.
Hotel Experience & General Information
Yes, wake-up calls are available and alarm clocks are provided in all rooms.
Yes, our Guest Experience Team can assist with dining, attractions, and transportation recommendations and bookings.
Yes, laundry and dry-cleaning services are available. Items collected by 10:00 AM are returned the same evening; items collected after 10:00 AM are delivered the following evening.
No, we do not provide these services directly but can recommend external providers.
Yes, vegan and gluten-free options are available. Please inform us of any dietary restrictions in advance.
Yes, dietary preferences can be accommodated at our all-day dining restaurant Alley on 25, meat-centric restaurant 665°F, and modern upscale Cantonese restaurant 5 ON 25.
Yes, guests may order food delivery. Please collect all orders from Level 2 of the hotel.
Yes, 24-hour in-room dining is available, with menus tailored to different times of the day. See menus here.
Hotel Facilities
Yes, we have an infinity pool that offers Singapore skyline views. Visit the homepage for the opening hours.
Yes, our 24-hour fitness centre is located on level 38 of the hotel. You may find out more on the homepage.
No, we do not have a business centre on-site but our Guest Experience team can assist with simple admin matters.
No, we do not have a spa but we will be delighted to recommend nearby options.
Yes, Andaz Singapore offers inspiring spaces for meetings and events. Our MICE hotel in Singapore features versatile venues ideal for business meetings, corporate conferences, product launches and gala dinners. Discover more about our event spaces and services designed to spark creativity and connection here.
Rooms & Amenities
Yes, cribs or extra beds are available upon request and subject to availability.
Yes, rollaway beds are available, and our suites include a sofa that converts into a daybed. See suite options here.
Yes, we are a non-smoking hotel. A cleaning fee will be applied if evidence of smoking is found in guestrooms. For full details, please visit our Policies page.
Each room category corresponds to its views. Kindly select the room and view category that best suits your preference. Check the view of each room type here.
Yes, only our suites are equipped with a freestanding tub. See suite details here.
Yes, these rooms are subject to availability.
Parking, Travel & Transportation
Singapore Changi Airport is about 19 km away, and it will take approximately 20–40 minutes by car, depending on traffic. Directions to the hotel can be found here.
No, we do not offer airport shuttle services but private transfers can be arranged at an additional cost. Please see here for our charges.
Our hotel is directly connected to the Bugis Train Station (Downtown and East-West Line) via Basement 3 of the hotel. Kindly see here for directions. Several bus stops are also nearby.
Bus and train options are within walking distance of the hotel. These can take you to various major attractions of Singapore, such as Little India, Gardens by the Bay, and Suntec City Convention Centre.
The fastest way is via the train or car.
Yes, our team can arrange limousine service or recommend trusted car rental providers.
Bugis Street, Kampong Glam, and Haji Lane are a short walk from the hotel, while Marina Bay Sands (10 minutes), Gardens by the Bay (15 minutes), and the National Gallery (8 minutes) are just a quick drive away.
Yes, Bugis Junction is less than a 10-minute sheltered walk and it is filled with a variety of shops and restaurants.
Yes, parking is available at DUO Tower. There is no complimentary carpark access as this facility is managed by DUO Tower. Kindly find the charges here.
No, valet parking is not available.
Yes, electric vehicle charging stations are available at DUO Tower’s car park, which is directly connected to the hotel.
Families & Groups
Yes, connecting rooms are available for families.
Yes, there are children’s menus available at our restaurants – Alley on 25, 665°F and 5 ON 25.
Yes, our event spaces and experienced planning team are available to create memorable celebrations. You may find out more here.
Our team provides full event coordination on-site. Our event planning team will work closely with the organizer and/or your appointed event agency, including venue layout setup to vendor coordination.
Yes, we provide a full suite of audiovisual equipment such projects, microphones, screens and more.
We provide catering for events held at our hotel only, but not for external venues.
Accessibility
Yes, the hotel is wheelchair-accessible with a selected room for guests requiring mobility support.
Yes, our 1 King Bed Accessible is spacious and can cater to guests with disabilities. See room amenities here. For more details, kindly contact us at +65 6408 1234.
Yes, our 1 King Bed Accessible bathroom has roll-in showers and other features. See room amenities here. For more details, kindly contact us at +65 6408 1234.
No, we do not provide visual or hearing assistance devices.
Yes, accessible parking spaces are available.
Yes, service animals are allowed with no fees involved.
Booking & Policies
A physical passport or NRIC and a credit card are required at check-in.
Guests must be at least 18 years old. Minors must be accompanied by an adult.
Yes, luggage storage is available before check-in and after check-out.
Our colleagues in the Front Office will be able to check you in at level 2 of the hotel from midnight to 08:00 AM.
Early check-in is available upon request and subject to availability.
Late check-out is available upon request and subject to availability. This can be requested upon check-in.
Yes, simply drop your key at the express check-out box located on 25 of the hotel, near the lift landing.
Andaz Singapore is a non-smoking hotel. A cleaning fee will be applied if evidence of smoking is found in guestrooms. For full details, please visit our Policies page.
The dress code for our restaurants can be found here.
Please contact the hotel with a detailed description of the lost item. Depending on its value and type, it will be stored for 60 to 180 days before disposal. If found, the hotel will notify you and return the item at your expense.