Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. 

IN-ROOM

Mother and daughter on the bed

IN-ROOM

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of hotel cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

DINING OUTLETS

mother and children dining

DINING OUTLETS

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Assurance of food safety through our ISO 22000:2019 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

CHECK-IN

Sanitizing Front Desk Pen with Staff

CHECK-IN

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SPA

Spa Bath

SPA

  • Mandatory mask for our spa therapists
  • Sanitization of tools under UV light after each treatment
  • Sanitization of high touch areas every hour in the spa premises
  • Enhanced cleaning and disinfection of treatment rooms after each guest
  • Hand sanitizing gels for your use

FITNESS

Fitness

FITNESS

  • Sanitization of all fitness equipment & yoga mats after guest use
  • Alcohol wipes to self-clean equipment
  • Reduced capacity of fitness classes to allow for physical distancing
  • Mandatory masks for our fitness hosts
  • Deep cleaning of facilities on a daily basis
  • Increased frequency of cleaning air filters 

SWIMMING POOL

Swimming Pool

SWIMMING POOL

  • Daily monitoring of chlorine levels
  • Sanitization of lounge chairs and tables after each guest use

 

Drone Photography

To maintain our guests’ privacy and comfort, drones are not permitted to be used at the resort.

Environmental Policy

We acknowledge that our presence in this atoll has a negative impact on its fragile ecosystem, therefore we endeavour to minimise our footprint and commit to protect the environment and the local communities.

Read about our Environmental and Social Sustainability Policy

Read about our Sustainability Management Plan.