Hotel Policies

    Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind in line with Hyatt’s commitment to Caring for Your Wellbeing

 

FACE MASKS

Face masks are required in all hotel indoor public areas and when moving around in hotel outdoor areas. For specific requirements, please contact the hotel directly.

In-Room

Inroom

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Complimentary hand sanitizers provided in your amenities

 

 

Dining Outlets

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for your uses
  • Placement of cutlery inside napkins

Check In

Check In

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
  • Temperature screening for all guests 
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 
 

Reducing Plastic Resources

 Park Hyatt Niseko Hanazono actively supports the reduction of plastic waste through multiple resort-wide initiatives. 

    Pet Policy

Enjoy a luxury stay within Hanazono’s pristine nature in one of our 65 sqm Pet-Friendly rooms. Kindly note that your pet needs to be fully trained and vaccinated at least 14 days to 1 year prior to arrival. A pet consent form is required for a Pet Staycation booking and is available on hotel main page website or by contacting the hotel by email at ctsph-front.office@hyatt.com. The consent form is required to be returned to the hotel by fax (+81 136-27-1251) or via email: ctsph-front.office@hyatt.com in advance and together with a copy of the pet’s vaccination certificate. Up to 2 dogs weighing maximum 6kg each are allowed to accompany a guest per room. Rates are based on the charge for one pet. A second pet requires an extra fee of JPY 10,000++ per night.

    Dress Code

We kindly request that all guests refrain from wearing garments such as training jerseys, beach sandals, ski boots, etc. while in hotel indoor public areas. A smart casual dress code is required in most restaurants and bars. For specific requirements, kindly check the Dining page.

    Photography

We kindly ask our guests to consider the privacy and comfort of other guests while taking photos within the hotel.