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Notice of an associate-testing-positive for COVID-19 from a contracting agency
January 13, 2022

We were informed on January 12, 2022 that one of the associates from a contracting agency has unfortunately tested positive for COVID-19. The associate was taking preventative measures such as always wearing a facemask as well as regularly using the appropriate disinfectants on hotel premises. The associate is currently undergoing treatment, and the last workday was January 8, 2022. Since receiving this news, the hotel has thoroughly deep cleaned and disinfected affected employee areas.

We express our sincerely apologies for concern we may have caused to our customers and related parties due to this incident.

Andaz Tokyo Toranomon Hills is committed to caring for our guests and colleagues and upholding the highest standards of cleanliness. The hotel has had in place appropriate measures in response to COVID-19. These measures include mandatory daily temperature checks for all incoming guests, colleagues and contractors. Frequently touched areas such as public washrooms, elevator panels, lobby door handles, guestroom doorknobs are sterilized on an hourly basis, and multiple hand sanitizer stations have been placed at public areas throughout the hotel. All hotel staff members are required to wear facemasks while working and talking, and we also ask our guests to wear facemasks in the hotel’s public areas.

We remain vigilant in monitoring for symptoms among colleagues and guests, and follow guidelines and protocols recommended by international and local authorities, in an effort to ensure our guests and colleagues remain in a healthy and safe environment.

 


News
andaz lounge
Notice of Hotel Electrical Facilities Inspection and Cleaning of AO Spa & Club in Feb, 2022
December 17, 2021

Please be informed that the hotel will be conducting an annual inspection of electrical equipment and maintenance of AO Spa & Club in February.

Annual inspection of the electrical equipment and cleaning of AO Spa & Club.

Monday 7 February 2022 (midnight) - Wednesday 9 February (early morning)

During this time, there will be restrictions to usage of public spaces and in-room services, as well as modified operation hours of the hotel bars, room service and AO Spa & Club fitness center.
*The aquatic area will be closed on February 7th and 8th.

Affected Area

Date & Time

Detail

Andaz Lounge, Hotel Lobby, Smoking Room, Bathroom (51F)

Feb. 8

1:00 - 5:00

Limited lightning

*Coffee machine unavailable

AO Spa & Club (37F) 

Feb. 7

 

Swimming pool, whirlpool bath, floating jet pool, carbonated pool: closed
Spa reception, gym and locker area: 6:30 - 22:00

Fitness Center: 6:30 - 22:00

Feb. 8

Swimming pool, whirlpool bath, floating jet pool, carbonated pool: closed
Spa reception, gym and locker area: 6:30 - 22:00

Fitness Center: 6:30 - 22:00

Feb. 9

Regular opening hours

 

*Complimentary usage of NAGOMI Spa & Fitness at Grand Hyatt Tokyo can be arranged from Feb. 7 to 8. Complimentary taxi tickets to access Grand Hyatt Tokyo will be provided by AO Spa & Club on the 37th floor. Please speak with our Spa Hosts for more information.

We apologize for any inconvenience and appreciate your understanding.  

andaz lounge

News
The Tavern - Grill&Lounge
Notice of Temporary Suspension of Restaurant Operations (Inspection and maintenance of the 51st floor ceiling)
December 13, 2021

Please be advised that operations of The Tavern - Dining Area will be temporarily suspended from Monday, January 24 to Wednesday, April 6 due to planned maintenance on the ceiling of the 51st floor.

During this period, menus normally offered in the dining area will be served in the lounge area.

Scheduled inspection and maintenance of The Tavern - Grill & Lounge ceiling on the 51st floor:

Monday, January 24 – Friday, January 28 Closure of dining and lounge area.
Saturday, January 29 – Wednesday, April 6 Closure of dining area only. (Lounge area will operate as usual)
*The Tavern Lounge operation hours: 11:30-22:00 (L.O. 21:30)
*Breakfast will be served in the banquet facilities. Please note the breakfast menu and service style is subject to change. (During this period, breakfast will be available to hotel stay guests only.)

We apologize for any inconvenience this may cause and we thank you in advance for your understanding. For any inquiries, please do not hesitate to contact the restaurant reservations 03 6830 7739.

The Tavern - Grill&Lounge

News
World of Hyatt Loyalty Program
July 9, 2021

As a World of Hyatt loyalty member, earn points on hotel and restaurant visits redeemable for room upgrades, rewards and more at Hyatt hotels around the world.

Become a World of Hyatt Member here.


News
Suite Celebration
“Suite Celebration” Anniversary Plan
April 10, 2021

Make your next celebration the most memorable yet with Andaz Tokyo’s “Suite Celebration” plan. Perfect for a birthday, honeymoon, or wedding anniversary, enjoy a stay in one of our luxurious suites above the city, complete with premium Perrier-Jouet Belle Epoque Champagne and fresh strawberries in-room. Indulge in breakfast the following morning and late check-out until 14:00.

Plan details:
● 1 bottle of premium Perrier-Jouet Belle Epoque Champagne and fresh strawberries (1 set per stay)
● Breakfast at the 51st floor The Tavern - Grill & Lounge
*Breakfast on weekdays is available by Room Service only.
● Late check-out (until 14:00)

*Please check the official hotel website for current operating hours of hotel facilities.
*Facility usage at AO Spa & Club may be limited to maintain safe social distancing during more crowded times. Please note that access to fitness center, swimming pool and spa treatments may not be available due to capacity limitations.

Period:
~12/31/2021
*Blackout Dates : 12/24/2021~12/31/2021

Price:
JPY 131,560 per room for 2 persons (Inclusive of consumption tax and service charge)

■Click here to make a reservation for the "Suite Celebration” plan.

Experience a uniquely Andaz Tokyo stay with the following amenities included with your package: 
● 24-hour beverage and snack service at Andaz Lounge (51F)
● Complimentary use of AO Spa & Club (37F) pool and fitness center 
● Complimentary non-alcoholic beverages and snacks from the in-room mini bar
● Complimentary Wi-Fi access

Suite Celebration

Awards
Worldwide Recognition for Andaz Style Hospitality
2021

Andaz Tokyo Toranomon Hills is honored to receive worldwide recognition for Andaz style hospitality. These celebrated recognitions are a testament to the quality of the facilities and service that go beyond our guests' expectations.

4-Star Hotel & Spa in 2021 Star Awards – Forbes Travel Guide

Top 10 Hotels in Tokyo 2020 – Travel + Leisure

Best Hotels in Japan 2020 – DestinAsian Readers’ Choice Awards

Best Hotels in Tokyo 2019 – Conde Nast Traveler

Traveler's Choice Best Luxury Hotels in Japan 2019 – TripAdvisor

The 15 Best Rooftop Bars in the World 2019 – Conde Nast Traveler Times