News + Events

On Friday, November 20, 2020, one of hotel’s contracting agencies was informed by the Chiba Health Department that an associate working at the hotel’s back office tested positive for COVID-19. We are providing support and appropriate assistance to our colleague and contracting agency.

Since receiving this news, the hotel has thoroughly deep cleaned and disinfected employee areas such as the office and common spaces. In addition, the Chiba Heath Department has informed us that no other colleagues were considered in close contact with the individual.

Out of an abundance of caution and care, we have proactively asked on other colleague to undergo self-quarantine, and engaged with a professional medical facility to conduct COVID-19 testing for this colleague. The test result came back negative on Tuesday, November 24th.

We express our sincere apologies for concern we may have caused to our customers and related parties due to this incident.

Andaz Tokyo Toranomon Hills is committed to caring for our guests and colleagues and upholding the highest standards of cleanliness. The hotel has had in place appropriate measures in response to COVID-19. These measures include mandatory daily temperature checks for all incoming guests, colleagues and contractors. Frequently touched areas such as public washrooms, elevator panels, lobby door handles, guestroom doorknobs are sterilized on an hourly basis, and multiple hand sanitizer stations have been placed at public areas throughout the hotel. All hotel staff members are required to wear facemasks while working, and we also ask our guests to wear facemasks in the hotel’s public areas.

We remain vigilant in monitoring for symptoms among colleagues and guests, and follow guidelines and protocols recommended by international and local authorities, in an effort to ensure our guests and colleagues remain in a healthy and safe environment. 

Please be informed that the hotel will be conducting an annual inspection of the electrical equipment in the building from 12:00am on Monday, January 11 to 7:00am on Tuesday, January 12, 2021. In addition to modified business hours of the hotel bars and room service, there may be intermittent lighting restrictions in public spaces, and temporary suspension of services in-room (internet line, telephone line, TV) for up to 15 minutes at a time.

We apologize for any inconvenience and appreciate your understanding.

From October 1, 2020, guests can save up to 50% (Up to JPY 20,000 per person per night) on accommodations and dining at Andaz Tokyo Toranomon Hills with the “Go To Travel" campaign. All hotel outlets including, restaurants, bars and shops are registered members of the “Regional Coupons”, allowing guests to take full advantage of this campaign and make the most of their stay at Andaz Tokyo. 

About the "Go To Travel" Campaign 
The “Go To Travel” campaign is a government subsidy program designed to support the tourism industry through increased domestic travel, subsidizing up to 50% of the total travel price. This 50% subsidy is divided into two parts; an initial 35% discount from travel expenses, and a further 15% discount in the form of “Regional Coupons” that can be used at participating “Go To Travel” shops and restaurants at the travel destination. 
Click here for details on the "Go To Travel" Campaign.

Notes
*Please refer to the official “Go To Travel” site before arrival (Japanese only). 
*Please check the "Go To Travel" guidelines (Japanese only) before arrival.
*The room rate listed on the official hotel website is the amount before the "Go To Travel" campaign discount is applied. Please note that the actual discount will be applied to your stay upon check-out. If you would like to confirm the discount amount in advance, please contact the Hyatt Global Contact Center (TEL: 0120 923 299). (Hyatt's Best Rate Guarantee is based on pre-discount rates.)
[Click here to reserve accommodations our official website] 
*Please note that reservations made using World of Hyatt points are not eligible for subsidiary allowance. 
*The "Go To Travel" Campaign does not apply to corporate contract rates or group rates for stays booked after November, 6 2020. 
*Travel discounts will be applied to a maximum of 7 nights per trip for stays booked and reserved after December 17, 2020. For stays of 8 nights or more, travel discounts will still be limited to 7 nights. 
*Please note that conditions may change without notice depending on the COVID-19 situation and government policy. For the latest information, please check the official "Go To Travel" website.

About “Go To Travel” Regional Coupons
15% of the travel price will be distributed as “regional coupons” for travelers using the “Go To Travel” Campaign. In addition to hotel restaurants, "Regional Coupons" may be redeemed at local souvenir shops, restaurants, tourist facilities, transportation facilities and other“Go To Travel” registered shops. 

 “Go To Travel” Regional Coupons may be redeemed at the following registered outlets: 
● The Tavern - Grill & Lounge
● the SUSHI
● BeBu Cafe & Bar
● Rooftop Bar
● Pastry Shop
● Room service
● AO Spa & Club

Notes
*Regional coupons are limited to JPY 6,000 per person per night, issued in JPY 1,000 increments. Amounts less than JPY 1,000 will be rounded off (if the amount is JPY 500 or more, a coupon of JPY 1,000 will be issued).
*Please note that regional coupons may not be used to pay for accommodations upon check-out. Coupons and must be presented and redeemed at each hotel outlet separately (restaurant, bar, spa) and may not be used for total payment across all outlets.
*Please note that regional coupons may not be used for payment towards the guestroom minibar, laundry services, parking, for services at "Mod's Hair on Andaz Tokyo" at the 51st floor, or for gift certificates. 

Regarding Tokyo Tourism Promotion Project "Let's Enjoy More! Tokyo Tokyo" 
Andaz Tokyo Toranomon Hills will participate in the government led Tokyo Tourism Promotion Project “Let's Enjoy More! Tokyo Tokyo". In collaboration with the “Go To Travel” campaign, guests can enjoy further subsidies for stays in Tokyo. Registration for Andaz Tokyo is currently underway.
Details regarding eligible accommodation plans will be announced on the official website shortly. For further details, please see the official website of "Let's have more fun ! Tokyo Tokyo".

Following Hyatt’s new Global Care & Cleanliness Commitment, Andaz Tokyo will continue to maintain extensive hygiene and sanitation measures, and adjust our operations to further enhance the safety and peace of mind of our members and colleagues.
*As a further precautionary measure, we may ask guests for their name and contact information when visiting our restaurants and bars. 

Please see below the updated services and hours of operations of our hotel facilities:

The Tavern - Grill & Lounge (51F):
Breakfast 7:00-10:30 *Currently offered to hotel guests only, a choice of Japanese or Western set breakfast is available.
Lunch 11:30-15:30
Dinner 18:00-22:00
Lounge 10:30-22:00
Weekend Brunch 11:30-13:30 / 14:00-16:00 (two seatings)
Afternoon Tea 13:00-15:00 / 15:30-17:30 (two seatings)
*Last order is 30 minutes prior to closing

BeBu Café & Bar (1F):
Monday-Friday 11:30-21:00 (last order 20:30)
Weekends and public holidays 11:30-20:30 (last order 20:00)

Rooftop Bar (52F):
17:00-24:00 (last order food 22:30 / drink 23:30)
*A seating charge of JPY 2,000 per person (excluding tax) will apply for guests seated at the terrace area after 20:00.

the Sushi (52F): 
17:00-22:00 (last order 21:30)

Pastry Shop (1F):
Monday-Friday 10:00-20:00 (last order 19:45)
Weekends and public holidays 11:00-18:00 (last order 17:45)

Room Service: 7:00-23:00 (last order 22:30)

AO Spa & Club (37F):
Fitness Center: 6:30-21:00
Pool: 6:30-21:00
Spa treatment: 10:00-21:00 (last appointment at 19:30)
*Facility usage may be limited to maintain safe social distancing during more crowded times. Please note that access to AO Spa & Club fitness center, swimming pool and spa treatments may not be available due to capacity limitations. 

Valet Parking:
11:30-20:30

Please continue to check this page for updates. Should you have any questions, please feel free to contact the hotel (03 6830 1234). We appreciate your understanding and we look forward to welcoming you back to Andaz Tokyo.

At Andaz Tokyo, the safety and wellbeing of our guests and colleagues is always our top priority. In light of the ongoing COVID-19 pandemic and the local government’s request to avoid all nonessential outings, the hotel has temporarily suspended normal operations from May 2, 2020, and is not currently accepting accommodation, restaurant, bar, spa and wellness or other reservations until June 1, 2020. For inquiries, please contact the hotel directly or your nearest Global Contact Center. 

We apologize for any inconvenience this may cause and we thank you for your cooperation and understanding.

Thank you for staying at Andaz Tokyo Toranomon Hills.

Please be informed that the hotel will be conducting an annual inspection of electrical equipment and maintenance of AO Spa & Club from February 10 to February 12, 2020.

The hotel facilities will operate according to the modified schedule below:

【Special Operation Hours】

We apologize for any inconvenience and we appreciate your understanding.

For the 5th year in a row, Andaz Tokyo is collaborating with a local artist to produce a one of a kind Christmas tree. This year, we welcome renowed architect and designer Mr. Toshimaro Iida - who uses natural materials to create space and transparency in his designs. Based on the theme of "kumiko" - an ancient Japanese artform that pieces together small slivers of wood to create intricate and beautiful patterns, Iida's vision comes to life in a unique installation to be displayed at the 51F hotel lobby.

Join us on Thursday, November 21 from 19:00 as we toast to the festive season while unveiling this year's Kumiko-wings Christmas Tree.

Guest: Architect and designer Mr. Toshimaro Iida (APEC Architect)
Date: Thursday, November 21, 2019 (19:00-20:30)
18:30 Reception Opens
19:00 Event Kickoff
Talk Session with guest artist Mr. Toshimaro Iida
19:35 Cocktail Hour
20:30 Reception Ends
Location: Andaz Lounge on 51F.
*This event is free of charge.

To register for this event, please send an email tokyo.pr@andaz.com by November 11th with the following information:

Subject: 11/21 Andaz Salon Participation
Body: Please include your name, email address and number of people wishing to participate

※ In the case of too many participants, attendees will be chosen by lottery. Winners will be contacted by email by Thursday, November 14th.

As a World of Hyatt member, you can earn up to 1,500 Bonus Points for each qualifying night starting with your second stay through May 15. Be sure to register for this promotion by March 31st. For registration and more details click here.

Become a World of Hyatt Member here.

After a season of festive celebration, a Detox treatment is the perfect solution to help restore balance and eliminate body toxins. A branded clay mask and heated cocoon mat encourage perspiration, while a specialized oil massage promotes circulation to tone and firm your skin, whilst increasing metabolism. Make sure to reserve in advance for this limited treatment. 

• Foot Scrub with Himalayan Salt, Coriander
• Heatmat and Clay mask with Coriander and Honey, with Head Massage
• Body Massage with your choice of aroma oil
• Gift of Aroma Candle from Elemental Herbology