News + Events



Notice of a confirmed COVID-19 infection from a partner company associate

(as of November 25, 2020)

On Friday, November 20, 2020, one of hotel’s contracting agencies was informed by the Chiba Health Department that an associate working at the hotel’s back office tested positive for COVID-19. We are providing support and appropriate assistance to our colleague and contracting agency.

Since receiving this news, the hotel has thoroughly deep cleaned and disinfected employee areas such as the office and common spaces. In addition, the Chiba Heath Department has informed us that no other colleagues were considered in close contact with the individual.

Out of an abundance of caution and care, we have proactively asked on other colleague to undergo self-quarantine, and engaged with a professional medical facility to conduct COVID-19 testing for this colleague. The test result came back negative on Tuesday, November 24th.

We express our sincere apologies for concern we may have caused to our customers and related parties due to this incident.

Andaz Tokyo Toranomon Hills is committed to caring for our guests and colleagues and upholding the highest standards of cleanliness. The hotel has had in place appropriate measures in response to COVID-19. These measures include mandatory daily temperature checks for all incoming guests, colleagues and contractors. Frequently touched areas such as public washrooms, elevator panels, lobby door handles, guestroom doorknobs are sterilized on an hourly basis, and multiple hand sanitizer stations have been placed at public areas throughout the hotel. All hotel staff members are required to wear facemasks while working, and we also ask our guests to wear facemasks in the hotel’s public areas.

We remain vigilant in monitoring for symptoms among colleagues and guests, and follow guidelines and protocols recommended by international and local authorities, in an effort to ensure our guests and colleagues remain in a healthy and safe environment. 

Notice of Electrical Facilities Inspection at Andaz Tokyo Toranomon Hills

Please be informed that the hotel will be conducting an annual inspection of the electrical equipment in the building from 12:00am on Monday, January 11 to 7:00am on Tuesday, January 12, 2021. In addition to modified business hours of the hotel bars and room service, there may be intermittent lighting restrictions in public spaces, and temporary suspension of services in-room (internet line, telephone line, TV) for up to 15 minutes at a time.

We apologize for any inconvenience and appreciate your understanding.

Regarding the “Go To Travel” Campaign
September 26, 2020

From October 1, 2020, guests can save up to 50% (Up to JPY 20,000 per person per night) on accommodations and dining at Andaz Tokyo Toranomon Hills with the “Go To Travel" campaign. All hotel outlets including, restaurants, bars and shops are registered members of the “Regional Coupons”, allowing guests to take full advantage of this campaign and make the most of their stay at Andaz Tokyo. 

About the "Go To Travel" Campaign 
The “Go To Travel” campaign is a government subsidy program designed to support the tourism industry through increased domestic travel, subsidizing up to 50% of the total travel price. This 50% subsidy is divided into two parts; an initial 35% discount from travel expenses, and a further 15% discount in the form of “Regional Coupons” that can be used at participating “Go To Travel” shops and restaurants at the travel destination. 
Click here for details on the "Go To Travel" Campaign.

*Please refer to the official “Go To Travel” site before arrival (Japanese only). 
*Please check the "Go To Travel" guidelines (Japanese only) before arrival.
*The room rate listed on the official hotel website is the amount before the "Go To Travel" campaign discount is applied. Please note that the actual discount will be applied to your stay upon check-out. If you would like to confirm the discount amount in advance, please contact the Hyatt Global Contact Center (TEL: 0120 923 299). (Hyatt's Best Rate Guarantee is based on pre-discount rates.)
[Click here to reserve accommodations our official website] 
*Please note that reservations made using World of Hyatt points are not eligible for subsidiary allowance. 
*The "Go To Travel" Campaign does not apply to corporate contract rates or group rates for stays booked after November, 6 2020. 
*Travel discounts will be applied to a maximum of 7 nights per trip for stays booked and reserved after December 17, 2020. For stays of 8 nights or more, travel discounts will still be limited to 7 nights. 
*Please note that conditions may change without notice depending on the COVID-19 situation and government policy. For the latest information, please check the official "Go To Travel" website.

About “Go To Travel” Regional Coupons
15% of the travel price will be distributed as “regional coupons” for travelers using the “Go To Travel” Campaign. In addition to hotel restaurants, "Regional Coupons" may be redeemed at local souvenir shops, restaurants, tourist facilities, transportation facilities and other“Go To Travel” registered shops. 

 “Go To Travel” Regional Coupons may be redeemed at the following registered outlets: 
● The Tavern - Grill & Lounge
● the SUSHI
● BeBu Cafe & Bar
● Rooftop Bar
● Pastry Shop
● Room service
● AO Spa & Club

*Regional coupons are limited to JPY 6,000 per person per night, issued in JPY 1,000 increments. Amounts less than JPY 1,000 will be rounded off (if the amount is JPY 500 or more, a coupon of JPY 1,000 will be issued).
*Please note that regional coupons may not be used to pay for accommodations upon check-out. Coupons and must be presented and redeemed at each hotel outlet separately (restaurant, bar, spa) and may not be used for total payment across all outlets.
*Please note that regional coupons may not be used for payment towards the guestroom minibar, laundry services, parking, for services at "Mod's Hair on Andaz Tokyo" at the 51st floor, or for gift certificates. 

Regarding Tokyo Tourism Promotion Project "Let's Enjoy More! Tokyo Tokyo" 
Andaz Tokyo Toranomon Hills will participate in the government led Tokyo Tourism Promotion Project “Let's Enjoy More! Tokyo Tokyo". In collaboration with the “Go To Travel” campaign, guests can enjoy further subsidies for stays in Tokyo. Registration for Andaz Tokyo is currently underway.
Details regarding eligible accommodation plans will be announced on the official website shortly. For further details, please see the official website of "Let's have more fun ! Tokyo Tokyo".

Hotel Operation Updates

Following Hyatt’s new Global Care & Cleanliness Commitment, Andaz Tokyo will continue to maintain extensive hygiene and sanitation measures, and adjust our operations to further enhance the safety and peace of mind of our members and colleagues.
*As a further precautionary measure, we may ask guests for their name and contact information when visiting our restaurants and bars. 

Please see below the updated services and hours of operations of our hotel facilities:

The Tavern - Grill & Lounge (51F):
Breakfast 7:00-10:30 *Currently offered to hotel guests only, a choice of Japanese or Western set breakfast is available.
Lunch 11:30-15:30
Dinner 18:00-22:00
Lounge 10:30-22:00
Weekend Brunch 11:30-13:30 / 14:00-16:00 (two seatings)
Afternoon Tea 13:00-15:00 / 15:30-17:30 (two seatings)
*Last order is 30 minutes prior to closing

BeBu Café & Bar (1F):
Monday-Friday 11:30-21:00 (last order 20:30)
Weekends and public holidays 11:30-20:30 (last order 20:00)

Rooftop Bar (52F):
17:00-24:00 (last order food 22:30 / drink 23:30)
*A seating charge of JPY 2,000 per person (excluding tax) will apply for guests seated at the terrace area after 20:00.

the Sushi (52F): 
17:00-22:00 (last order 21:30)

Pastry Shop (1F):
Monday-Friday 10:00-20:00 (last order 19:45)
Weekends and public holidays 11:00-18:00 (last order 17:45)

Room Service: 7:00-23:00 (last order 22:30)

AO Spa & Club (37F):
Fitness Center: 6:30-21:00
Pool: 6:30-21:00
Spa treatment: 10:00-21:00 (last appointment at 19:30)
*Facility usage may be limited to maintain safe social distancing during more crowded times. Please note that access to AO Spa & Club fitness center, swimming pool and spa treatments may not be available due to capacity limitations. 

Valet Parking:

Please continue to check this page for updates. Should you have any questions, please feel free to contact the hotel (03 6830 1234). We appreciate your understanding and we look forward to welcoming you back to Andaz Tokyo.

Notice of Temporary Suspension of Operations at Andaz Tokyo

At Andaz Tokyo, the safety and wellbeing of our guests and colleagues is always our top priority. In light of the ongoing COVID-19 pandemic and the local government’s request to avoid all nonessential outings, the hotel has temporarily suspended normal operations from May 2, 2020, and is not currently accepting accommodation, restaurant, bar, spa and wellness or other reservations until June 1, 2020. For inquiries, please contact the hotel directly or your nearest Global Contact Center

We apologize for any inconvenience this may cause and we thank you for your cooperation and understanding.

Notice of Electrical Inspection and Maintenance of AO Spa & Club

Thank you for staying at Andaz Tokyo Toranomon Hills.

Please be informed that the hotel will be conducting an annual inspection of electrical equipment and maintenance of AO Spa & Club from February 10 to February 12, 2020.

The hotel facilities will operate according to the modified schedule below:

【Special Operation Hours】

Affected Area

Date & Time


Water Supply

Feb. 11, 1:00 – 4:00

Lower water pressure

Andaz Lounge, Hotel Lobby, Smoking Room, Bathroom (51F)

Feb. 11, 1:00 – 5:00

Limited lightning

*Ice machine and coffee machine unavailable

Rooftop Bar (52F)

Feb.10, 17:00 – 24:00

Last food order – 21:30, Last beverage order – 23:30

In-room Dining      

Feb.11, 00:00 – 7:00

Limited menu

AO Spa & Club (37F) 


Swimming pool, carbonated bath, floating jet bath and bade pool: closed
Spa reception, gym and locker area: regular business hours (5:00 – 22:00)

Fitness Center: closed from 22:00


Swimming pool, carbonated bath, floating jet bath and bade pool: closed
Spa reception, gym and locker area: 6:30 – 22:00

Fitness Center: 6:30 – 24:00


Bade pool: closed

Swimming pool, carbonated bath, floating jet bath: 7:00 – 22:00

Spa reception, gym and locker area: regular business hours (5:00 – 22:00)

Fitness Center: regular business hours (24 Hours)

*Complimentary usage of NAGOMI Spa & Fitness at Grand Hyatt Tokyo can be arranged from Feb.10 to 11. Complimentary taxi tickets to access Grand Hyatt Tokyo will be provided by AO Spa & Club on the 37th floor. Please speak with our Spa Hosts for more information.

We apologize for any inconvenience and we appreciate your understanding.

Andaz Christmas Salon - November 21 , 2019
Novermber 5, 2019

For the 5th year in a row, Andaz Tokyo is collaborating with a local artist to produce a one of a kind Christmas tree. This year, we welcome renowed architect and designer Mr. Toshimaro Iida - who uses natural materials to create space and transparency in his designs. Based on the theme of "kumiko" - an ancient Japanese artform that pieces together small slivers of wood to create intricate and beautiful patterns, Iida's vision comes to life in a unique installation to be displayed at the 51F hotel lobby.

Join us on Thursday, November 21 from 19:00 as we toast to the festive season while unveiling this year's Kumiko-wings Christmas Tree.

Guest: Architect and designer Mr. Toshimaro Iida (APEC Architect)
Date: Thursday, November 21, 2019 (19:00-20:30)
18:30 Reception Opens
19:00 Event Kickoff
Talk Session with guest artist Mr. Toshimaro Iida
19:35 Cocktail Hour
20:30 Reception Ends
Location: Andaz Lounge on 51F.
*This event is free of charge.

To register for this event, please send an email by November 11th with the following information:

Subject: 11/21 Andaz Salon Participation
Body: Please include your name, email address and number of people wishing to participate

※ In the case of too many participants, attendees will be chosen by lottery. Winners will be contacted by email by Thursday, November 14th.

Hyatt Bonus Points Promotion

As a World of Hyatt member, you can earn up to 1,500 Bonus Points for each qualifying night starting with your second stay through May 15. Be sure to register for this promotion by March 31st. For registration and more details click here.

Become a World of Hyatt Member here.

Spring into Yoga with Janice Liou, March 21, 2019
March 21st, 2019

***This event is now sold out. Participants will be notified by email to confirm their attendance by the end of the day on March 14th.***

Welcome the first day of spring with a morning of wellness and self-discovery.
On March 21st, join us for a special spring yoga session with guest instructors Janice Liou (YTT 500 certified) and Arina Negishi (RYT 200 certified). Held at the 51F of Andaz Tokyo, begin with an invigorating 30-minute beginner flow to energize the body and mind with Arina, followed by a 2-hour fully integrated flow with Janice designed to connect the body, mind, and spirit. 

Spring into Yoga with Janice Liou
Date: Thursday, March 21st, 2019
Location: Chef’s Studio on the 51F
Time: 9:00 – 12:00
Price: JPY 5,000 for 2 lessons
*Includes bottled water, yoga mat rental, towel rental, changing room space, after class smoothie and small goodie bag.

9:00 – 9:30 ~ Rise and Shine Flow with Arina Negishi
-Switch your body to active mode with a morning routine designed to awaken your body through interlocking breathing and movement. Beginners are also welcome.

10:00 – 12:00 ~ Discover Within with Janice Liou (All Levels)
-Discover Within – This uplifting, intelligent yet accessible class is raw, playful and powerful as we journey from the outside in. Experience a fully integrated flow (offering both modifications and advanced variations) that calls for a higher conscious connection within - uniting body, mind, and spirit into one. This practice is designed to illuminate discovery of the inner teacher that resides within each and every one of us, liberating our creative freedom for the discovery and expansion of endless possibilities within you and your life.
*Participants may choose to attend both lessons or only the 10:00 – 12:00 lesson.

Further information:
*Both classes include instruction in English and Japanese.
*Due to limited space, please make sure to reserve in advance.
*In the case of too many participants, attendees will be chosen on a first come first serve basis.
*9:00 – 9:30 lesson is free of charge for Hotel Guests, Toranomon Hills residents and AO Spa & Club members (includes bottled water and yoga mat rental).

To register for this event, please send an email with the following information:

Subject: 3/21 Spring Yoga Participation
Body: Please include your name, email address and number of participants.

About Janice Liou:
Based in New Jersey, Janice discovered the benefits of spiritual practice in 2007, and is now a YTT 500 certified international yoga/movement instructor. As a teacher, her goal is to empower her students by illuminating their self discovery. Her classes are Vinyasa (flow) based with influences from Ashtanga, Hatha, Dharma, Yin yoga, and various other yoga techniques. Janice teaches regularly in studios across New Jersey, New York and recently online. In the past 2 years, she has been sharing the benefits of yoga internationally, holding workshops in Bali, Hong Kong, Los Angeles and other destinations around the world. Andaz Tokyo is pleased to welcome Janice for her 1st class in Tokyo.
Instagram: @janiceliou

About Arina Negishi:
With a background in classical ballet, Arina encountered the power yoga when living abroad in Singapore. After acquiring her RYT 200 certification in Bali, she is now active as a yoga instructor at YES TOKYO yoga studio teaching lessons in English and Japanese.

Washi artwork
Andaz Salon x Tetsuya Nagata - March 22, 2019
March 22nd, 2019

For the next edition of our popular Andaz Salon, Andaz Tokyo is pleased to welcome Mr. Tetsuya Nagata, the renowned artist behind the intricate washi paper artwork adorning the hotel’s elevators walls. Welcoming guests to the hotel since our opening in 2014, motifs of celebratory fish, blooming flowers and Japanese symbols of luck have become iconic to Andaz Tokyo. On March 22nd, we invite you to learn about the history, craft and inspiration behind the art at what promises to be another unique and captivating Salon event.

Guest: Contemporary Artist Tetsuya Nagata
Date: Friday, March 22nd, 2019 (19:15 – 20:45)
19:00 Reception Opens
19:15 Event Kickoff
Talk Session / Demonstration
20:00 Cocktail Hour
20:45 Reception Ends
Location: Gallery on the 51F.
*This event is free of charge.

To register for this event, please send an email by March 14th with the following information:

Subject: 3/22 Andaz Salon Participation
Body: Please include your name, email address and number of people wishing to participate

※ In the case of too many participants, attendees will be chosen by lottery. Winners will be contacted by email by March 15th (Friday).

Washi artwork

Andaz Tokyo Spa Woman
Warm & Detox    90 minutes/JPY 25,000
January 1 - February 28, 2019

After a season of festive celebration, a Detox treatment is the perfect solution to help restore balance and eliminate body toxins. A branded clay mask and heated cocoon mat encourage perspiration, while a specialized oil massage promotes circulation to tone and firm your skin, whilst increasing metabolism. Make sure to reserve in advance for this limited treatment. 

  • Foot Scrub with Himalayan Salt, Coriander
  • Heatmat and Clay mask with Coriander and Honey, with Head Massage
  • Body Massage with your choice of aroma oil
  • Gift of Aroma Candle from Elemental Herbology
Andaz Tokyo Spa Woman

Worldwide Recognition for Andaz Style Hospitality

Andaz Tokyo Toranomon Hills is honored to receive worldwide recognition for Andaz style hospitality. These celebrated recognitions are a testament to the quality of the facilities and service that go beyond our guests' expectations.

Readers' Choice Awards 2018, #8 Hotel in Japan - Condé Nast Traveler

Travelers' Choice Award 2018 #25 Hotel in Japan - TripAdvisor®

Andrew Harper’s Hideaway Report 2017, Best Luxury Hotels - Andrew Harper

2017 GT Tested Reader Survey Awards, Best Lifestyle Hotel Chain - Global Traveler