Hotel Policies

Safety First, Wellbeing Always

Thank you for choosing Hyatt Regency Chicago. Guided by our purpose of care, and to ensure the safety and wellbeing of colleagues and guests, we have implemented enhanced hygiene and cleanliness measures. The following are a few ways we are committed to keeping a safe and healthy environment:

Hotel compliance with a rigorous accreditation through GBAC STAR™

New colleague training and support, including a dedicated onsite Hygiene Manager

Social distancing guidance throughout the hotel

Contactless arrival and departure experience features available through World of Hyatt mobile app, including:

Online check-in and check-out

Remote/touchless guestroom key

Digital retrieval of guestroom bill

Enhanced and increased cleaning and sanitization of guest rooms, public areas, restrooms, fitness center and all other high-touch areas

Hand sanitizer stations placed in all public areas

Hotel colleagues & guests are required to wear face coverings, per direction from the state of Illinois

All hotel colleagues to utilize proper protective equipment & follow proper hand washing & sanitizing protocols

For more information on Hyatt’s Global Care and Cleanliness Commitment, visit

Pet Policy

With the exception of service animals, pets are not allowed at Hyatt Regency Chicago. If you have any questions about the policy, please contact the hotel directly at (312) 565-1234.
Hyatt Regency Chicago is a non-smoking hotel.
Guests must be at least 21 years of age to rent and check into a room.