Hotel Policies

Pet Policy

With the exception of service animals, pets are not allowed at Hyatt Regency Chicago. If you have any questions about the policy, please contact the hotel directly at (312) 565-1234.

Shipping / Receiving / Package Handling

The labeling on your packages should include:

YOUR NAME (or person claiming packages) / HOTEL GUEST
ORGANIZATION NAME and DATES OF FUNCTION
HYATT REGENCY CHICAGO
151 EAST WACKER DRIVE CHICAGO, IL 60601

Current handling fees* are as follows:
Letter $5.00

Inbound | Receiving

Packages up to 5 lbs $7 Packages 6- 20 lbs $13

Packages 21-50 lbs $24

Packages 51 lbs & over $60

Skids/Pallets $250

Outbound | Shipping

Packages up to 5 lbs $13.00

Packages 6- 20 lbs $13.00

Packages 21-50 lbs $24.00

Packages 51 lbs & over $60.00

Skids/ Pallets $250.00

Smoking and Check-in Policy

Hyatt Regency Chicago is a non-smoking hotel.

Guests must be at least 21 years of age to rent and check into a room.