Hotel Policies

Future Changes: Bookings on and beyond January 01, 2024 - A daily destination fee of $25.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• Daily $25 Dining Credit for Lunch or Dinner in any of our outlets
• Daily Premium Guestroom Internet
• Discounted Daily Parking
• 10% Discount on Luxury Car Service through our preferred transportation provider
• 20% Discount on apparel in Market Chicago
• Discounted Access to Lake Shore Fitness
• 15% discount on shoe shines provided by Spa Di Lafronza

With the exception of service animals, pets are not allowed in our downtown Chicago hotel accommodations. If you have any questions about the policy, please contact the hotel directly at (312) 565-1234.

The labeling on your packages should include:

YOUR NAME (or person claiming packages) / HOTEL GUEST
ORGANIZATION NAME and DATES OF FUNCTION
HYATT REGENCY CHICAGO
151 EAST WACKER DRIVE CHICAGO, IL 60601

Current handling fees* are as follows:
Letter $5.00

Inbound | Receiving

Packages up to 5 lbs $7 Packages 6- 20 lbs $13

Packages 21-50 lbs $24

Packages 51 lbs & over $60

Skids/Pallets $250

Outbound | Shipping

Packages up to 5 lbs $13.00

Packages 6- 20 lbs $13.00

Packages 21-50 lbs $24.00

Packages 51 lbs & over $60.00

Skids/ Pallets $250.00

While staying in our Chicago, Illinois, accommodations, please note that we are a non-smoking hotel. A $500 fee will be charged for smoking in guestrooms and may result in possible eviction from the hotel.

Guests must be at least 21 years of age to rent and check into a room.