Hotel Policies

We have introduced a multi-layered Global Care & Cleanliness Commitment that builds on Hyatt’s existing rigorous protocols and includes: 

• Trusted medical and industry advisors to help Hyatt think beyond cleanliness–and advance care across the entire hotel experience
• Cleaning, disinfection and infectious disease prevention accreditation by the Global Biorisk Advisory Council (GBAC)
• Dedicated Hygiene & Wellbeing Leaders at each hotel to enforce new sanitization protocols and colleague resources

For more information on Hyatt’s Global Care and Cleanliness Commitment, visit https://www.hyatt.com/info/global-care-and-cleanliness-commitment

With the exception of service animals, pets are not allowed at Hyatt Regency Chicago. If you have any questions about the policy, please contact the hotel directly at (312) 565-1234.

The labeling on your packages should include:

YOUR NAME (or person claiming packages) / HOTEL GUEST
ORGANIZATION NAME and DATES OF FUNCTION
HYATT REGENCY CHICAGO
151 EAST WACKER DRIVE CHICAGO, IL 60601

Current handling fees* are as follows:
Letter $5.00

Inbound | Receiving
Packages up to 5 lbs $5.00
Packages 6- 20 lbs $15.00
Packages 21-50 lbs $25.00
Packages 51 lbs & over $60.00
Skids/ Pallets $250.00
Outbound | Shipping
Packages up to 5 lbs $15.00
Packages 6- 20 lbs $15.00
Packages 21-50 lbs $15.00
Packages 51 lbs & over $15.00
Skids/ Pallets $250.00

*Fees are subject to change