Hotel Policies
Grand Hyatt Kauai is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. We want you to feel confident in the care we are providing, and want to reiterate that your safety and wellbeing are our highest priority. We have enhanced rigorous cleaning and sanitization in all areas.
Operational updates and some specific health and safety measures currently include:
- Training and certification for hygiene and cleanliness
- Increased frequency of cleaning with hospital-grade disinfectants and electrostatic disinfectant sprayer in guestrooms and shared spaces
- Enhanced food safety and hygiene protocols
- Hand sanitizer stations throughout resort
- Protective equipment for hotel colleagues
- Physical distancing guidance throughout resort
- Signage in all restrooms on CDC hygiene recommendations
- For information on current travel requirements to Hawaii due to COVID19 click here.
HOUSEKEEPING
- Disposable paper cups in lieu of glassware
- Gloved and masked personnel when in guest room
- Non-essential paper/items removed from guestrooms
- Hospital grade disinfectant utilized to clean rooms
Pet Policy
Resort Fee Policy
A Resort Fee of $40 per room/per night (plus tax) includes:
Reusable logo tote bag
Two reusable water bottles
Purified water stations
Nespresso coffee maker with coffee & tea in guestrooms
Poipu Bay Golf Course shuttle service
Access to 24 hour Anara Spa fitness center
Complimentary fitness and yoga classes (14 years & older)
One hour tennis court time daily (reservations required) - equipment rental available
Recreational bicycle use
Self-service laundry (washer, dryer, detergent)
Unlimited local and toll-free calls
In-room safe
Boarding pass & incoming fax printing
Welcome lei
Hawaiian artisans daily in lobby
Lei-making, hula, ukulele and other cultural lessons
Koi fish feeding and parrot talk
Sunscreen samples at recreation desk
Kuhio's arrival-departure hospitality lounge