Hotel Policies
Grand Hyatt Kauai is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. We want you to feel confident in the care we are providing, and want to reiterate that your safety and wellbeing are our highest priority. We have enhanced rigorous cleaning and sanitization in all areas.
Operational updates and some specific health and safety measures currently include:
- Face coverings are required in all public areas per corporate policy and governmental mandates
- Training and certification for hygiene and cleanliness
- Increased frequency of cleaning with hospital-grade disinfectants and electrostatic disinfectant sprayer in guestrooms and shared spaces
- Enhanced food safety and hygiene protocols
- Hand sanitizer stations throughout resort
- Protective equipment for hotel colleagues
- Physical distancing guidance throughout resort
- Plexiglass protection shields at front desk and other hostess stands
- Gloved & masked bell attendants to assist with your luggage
- Antibacterial hand sanitizer and masks provided in room
- Signage in all restrooms on CDC hygiene recommendations
- For information on current travel requirements to Hawaii due to COVID19 click here.
HOUSEKEEPING
- Housekeeping services will be provided after every third night
- If you prefer daily housekeeping services, please advise front desk
- Disposable paper cups in lieu of glassware
- Gloved and masked personnel when in guest room
- Non-essential paper/items removed from guestrooms
- Hospital grade disinfectant utilized to clean rooms
POOL AND LAGOON
- Reduced seating capacities to adhere to social distancing standards
- Nightly chair & cushion cleaning of all pool chairs
- Rigorous pool, lagoon and hot tub sanitization program
- Food and beverage service available
ANARA SPA & RESTAURANTS
- Reduced capacity limits and rigorous cleaning protocols
- Digital and single use menus
SERVICES OFFERED:
RESTAURANTS
- Ilima Terrace – breakfast 6:00am – 11:00am
- In-room Dining – breakfast 6:00am – 11:00am
- Hale Nalu – cocktails, lunch 10:30am – 5:30pm
- Tidepools – cocktails/dinner, reservations required 5:00pm – 9:00pm
POIPU BAY GOLF COURSE
- Tee times 7:00am-3:00pm
- Beverage cart available
- For tee times and more information click here
ANARA SPA
- Treatments and Fitness Center open, face coverings required
TENNIS / BICYCLES
- Available upon request
TEMPORARILY SUSPENDED OPERATIONS
Camp Hyatt | Grand Club | Business Center | In-room dining lunch/dinner | Dondero’s Stevenson’s | Seaview Terrace | Poipu Bay Clubhouse | Grand Hyatt Kauai Luau | Captain’s Bar | Shipwreck Bar
Pet Policy
Resort Fee Policy
Grand Hyatt Kauai Resort & Spa's resort fee includes traditional amenities you expect, plus new offerings to make your stay one to remember, including:
Reusable logo tote bag located in closet
Two reusable water bottles
Purified water stations
Nespresso coffee maker with coffee & tea in guestrooms
In- Room Amenity: bottle of sanitizer, alcohol wipes and mask
Poipu Bay Golf Course shuttle service
Access to 24 hour Anara Spa fitness center
Complimentary fitness and yoga classes (14 years & older)
Guided sunrise walk Monday - Saturday
One hour tennis court time daily (reservations required) - equipment rental available
Recreational bicycle use
Self-service laundry (washer, dryer, detergent)
Unlimited local and toll-free calls
In-room safe
Boarding pass & incoming fax printing
Welcome lei greeting
Hawaiian artisans daily in lobby
Ukulele, lei-making and hula lessons
Koi fish feeding, parrot talk and wildlife walk
Hydroponic garden tour
Sunscreen samples at pool desk
Kuhio's arrival-departure hospitality lounge offering lounge, showers, computers
A daily Resort Fee of $40 per room/per night ($45.98 with tax) will be added to your nightly rate.