Hotel Policies

Grand Hyatt Kauai is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. We want you to feel confident in the care we are providing, and want to reiterate that your safety and wellbeing are our highest priority. We have enhanced rigorous cleaning and sanitization in all areas.

 

Operational updates and some specific health and safety measures currently include:

  • Training and certification for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants and electrostatic disinfectant sprayer in guestrooms and shared spaces
  • Enhanced food safety and hygiene protocols
  • Hand sanitizer stations throughout resort
  • Protective equipment for hotel colleagues
  • Physical distancing guidance throughout resort
  • Signage in all restrooms on CDC hygiene recommendations
  • For information on current travel requirements to Hawaii due to COVID19 click here.

 

HOUSEKEEPING

  • Disposable paper cups in lieu of glassware
  • Gloved and masked  personnel when in guest room
  • Non-essential paper/items removed from guestrooms
  • Hospital grade disinfectant utilized to clean rooms

 

 

 

 

 

 

Pet Policy

Grand Hyatt Kauai does not allow pets, with the exception of service animals. For questions about our pet policy, please contact our team at (808) 742-1234.

Resort Fee Policy

A Resort Fee of $40 per room/per night (plus tax) includes:

Reusable logo tote bag

Two reusable water bottles

Purified water stations

Nespresso coffee maker with coffee & tea in guestrooms

Poipu Bay Golf Course shuttle service

Access to 24 hour Anara Spa fitness center

Complimentary fitness and yoga classes (14 years & older)

One hour tennis court time daily (reservations required) - equipment rental available

Recreational bicycle use

Self-service laundry (washer, dryer, detergent)

Unlimited local and toll-free calls

In-room safe

Boarding pass & incoming fax printing

Welcome lei  

Hawaiian artisans daily in lobby

Lei-making, hula, ukulele and other cultural lessons

Koi fish feeding and parrot talk  

Sunscreen samples at recreation desk

Kuhio's arrival-departure hospitality lounge