Hotel Policies

Grand Hyatt Kauai is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. We want you to feel confident in the care we are providing, and want to reiterate that your safety and wellbeing are our highest priority. 

Operational updates and some specific health and safety measures currently include:

  • Training and certification for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants and electrostatic disinfectant sprayer in guestrooms and shared spaces
  • Enhanced food safety and hygiene protocols
  • Hand sanitizer stations throughout resort
  • Protective equipment for hotel colleagues
  • Physical distancing guidance throughout resort
  • Signage in all restrooms on CDC hygiene recommendations
  • For information on current travel requirements to Hawaii due to COVID19 click here.


  • Disposable paper cups in lieu of glassware
  • Gloved and masked  personnel when in guest room
  • Hospital grade disinfectant utilized to clean rooms


    Disposable serveware






Pet Policy

Grand Hyatt Kauai does not allow pets, with the exception of service animals. For questions about our pet policy, please contact our team at (808) 742-1234.

Resort Fee Policy

A Resort Fee of $40 per room/per night (plus tax) includes:


Welcome lei

Reusable logo tote bag

Two reusable water bottles

Purified water stations

Nespresso coffee maker with coffee & tea in guestrooms

Poipu Bay Golf Course shuttle service

Access to 24 hour Anara Spa fitness center

Complimentary fitness and yoga classes (14 years & older)

Guided sunrise walk

One hour tennis court time daily (reservations required) - equipment rental available

Recreational bicycle use

Hawaiian Cultural Center

Self-service laundry (washer, dryer, detergent)

Intro SCUBA lessons

In-room safe

Unlimited local and toll-free calls

Boarding pass & incoming fax printing

Hawaiian artisans daily in lobby

Nightly live entertainment

Lei-making, hula, ukulele and other cultural lessons

Koi fish feeding, parrot talk, hydroponic garden tour

Sunscreen and after-sun lotion at recreation desk

Arrival-departure hospitality lounge