News + Events

Dear Guests,

Thank you for choosing Hyatt Regency Mainz for your stay. The safety and health of our guests and employees is always our top priority. As a guest of our hotel you can expect a high level of hygiene and safety.  Hyatt Regency Mainz is closely monitoring current developments and following recommendations from various health organizations and the requirements of the Rhineland Palatinate government.

Hyatt Regency Mainz provides hand disinfectant dispensers for its guests and employees at the main entrance, at the reception, at the entrance to the Bellpepper Restaurant and in front of the guest elevators. In addition, the intervals between the cleaning of our public toilets have been shortened. Contact surfaces on doors and lifts are cleaned several times a day.

In addition, the measures listed below are implemented:

• It is not possible to store luggage.
• The minibar will not be filled for hygienic reasons.
• Magazines are available online.
• For your protection and ours, the reception counter is equipped with plexiglass panels.
• Our employees wear face masks.

FOR YOUR AND OUR PROTECTION:

• Please keep 2 m (6.5 ft) distance from other people.
• Please pay cash-free if possible.
• Sneeze and cough in the crook of your arm or in a handkerchief.
• Disinfect or wash your hands regularly.
• We recommend wearing face protection.
• Avoid hand contact with the face.

If you are ill or in poor health or have had contact with a person suffering from 2019-nVoC and develop symptoms such as fever or respiratory problems within 14 days, you should see your doctor. 

GLOBAL CARE & CLEANLINESS COMMITMENT

Information on our Global Care & Cleanliness Commitment can be found here: https://www.hyatt.com/en-US/info/global-care-and-cleanliness-commitment

We would like to inform you about the current services at Hyatt Regency Mainz.

BELLPEPPER RESTAURANT & ROOMSERVICE

Our team will be happy to help you during the following times:

Breakfast from Monday till Friday 7:00 AM to 9:30 AM and Saturday till Sunday 7:00 AM to 10:30 AM

Lunch and Dinner from 12:00 PM to 9:30 PM

You can find your menu on our Bellpepper website.

Please dial "3" on your phone. Our room service team will be happy to help you from 06:30 to 21:30.
We are looking forward to your visit!

M-LOUNGE

Our M-Lounge is temporarily closed. We are happy to await you instead in our Bellpepper Restaurant and its terrace.

CLUB OLYMPUS SPA & FITNESS

Our Club Olympus Spa & Fitness is temporarily closed according to the regulations of the state of Rhineland-Palatinate

HOUSEKEEPING SERVICE

We clean your room every three days, or more often on request, between 9:00 AM and 2:00 PM.

REGENCY CLUB

The Regency Club remains closed for the time being. If you have booked a club room or a suite, you can have breakfast in the Bellpepper restaurant or via room service. There will also be a selection of snacks and drinks in the Bellpepper Restaurant for the snack hour from 6:00 p.m. - 8:30 p.m. We also serve the soft drinks, as well as coffee and tea specialties in the Bellpepper Restaurant during opening hours.

LAUNDRY & DRY-CLEANING

Our laundry and cleaning service is available Monday to Saturday from 8 a.m. to 12 p.m. Express cleaning is currently not possible. Your laundry will be cleaned the next day. Please use the laundry bag in the closet and contact our reception team.

CHECK-OUT TIME

On the day of your check-out, we kindly ask you to vacate your room by 12:00 PM or to request a later check-out at reception ahead of time.

HOTEL RESERVATIONS

To be connected directly to the Hyatt Reservations Center for resorts worldwide, please dial the corresponding direct-dial button on your guestroom telephone. To be connected with the service center for hotels in Germany, please dial 0800 9731234.

INTERNET

We offer free Wi-Fi throughout the entire hotel.

MINIBAR

Every guestroom is supplied with a mini-bar, which is not filled due to the current situation. You can order a selection of wines, champagne and spirits through room service.

EMERGENCY

Please report any scent of burning, smoke or fire immediately. Please follow the announcements over the loudspeaker and do not use the elevator in any case of an emergency. The location of the emergency staircases can be found on the emergency plan on the inside of your guestroom door. Please become familiar with the emergency plan ahead of time.

PARKING / GARAGE 

Parking is available in our parking garage beneath the hotel, which is accessible via the lobby elevators.

VOLTAGE

The voltage in the hotel is 220 V. If you need an adapter, please contact reception.

WAKE-UP CALL

Please order your personal wake-up call with our reception team or program your guestroom phone to the desired wake-up time.

EMERGENCIES AND EMERGENCY EXITS

Please make yourself familiar with the safety instructions which can be found on the back of your guestroom door. Should you notice any smoke or fire, please inform the staff at reception immediately and follow the marked exit paths leading to the emergency staircases.

SMOKING IN THE HOTEL ROOMS

Please be informed that smoking is not prohibited in the hotel rooms. Tampering with the smoke detectors in the guestrooms or anywhere in the hotel is prohibited by law.

DATA PRIVACY

Since the confidentiality of your data is very important to us, we only use this data in accordance with our global privacy policy, which can be found at the following link: www.privacy.hyatt.com.  It is also available to you at the reception desk.

If you have any questions, do not hesitate to contact us.

With kind regards

Your team at Hyatt Regency Mainz