News + Events

To protect against the transmission of COVID-19 at Hyatt Regency Mainz, please only visit us if you feel healthy and in compliance with the current coronavirus requirements of our state.  In general, the condition that applies to travellers and restaurant visitors is: vaccinated or recovered. This means: 

• Presentation of the vaccination pass (from the 15th day after the second vaccination) or the segregation order from the health department (at least 28 days, maximum six months after infection) and a valid identification document is required upon arrival.
• Children & adolescents: Children up to 11 years are exempt from the obligation to provide evidence, 12 to 17 year olds require a negative test certificate (not older than 24 hours).

Unfortunately, we are also not allowed to welcome you at our hotel if you:

• Are not vaccinated or recovered.
• Have tested positive for COVID-19 in the last 14 days.
• Have been in direct contact with a person who has tested positive for COVID-19 over the last 14 days.
• Have any of the stated symptoms here that are often associated with COVID-19.

This is how we all protect ourselves:

• Please keep a distance of at least 1.5 m (5 ft) between yourself and other people.
• In all public areas, a medical face mask is required. Exceptions apply to children under 6 years and to the following areas: the seating areas of the restaurant, in the pool, in the sauna and in the showers of the spa area, on the fitness equipment and during facial treatments.
  
• Wash and disinfect your hands regularly.
• Sneeze or cough into the crook of your arm or into a handkerchief.
• Avoid hand contact with your face if possible.
• If possible, please pay cashless.

Learn more about Hyatt`s Global Care and Cleanliness Commitment about Contactless Care at Hyatt - several contactless services for less direct contact during your stay.

In close proximity to the winter harbour,  a security harbour for smaller ships and boats on the Rhine, we also offer you a safe harbour with the highest hygiene and security standards for a pleasant stay.

Arrival and Check-In

• Hand disinfectant dispensers at the hotel entrance and at the reception.
• Reception counter is equipped with plexiglas panels for less direct contact.
• LUCA APP: register on site or download the app before arrival for a safety stay in our restaurants and at the spa.

Transportation & Parking

• Vaccination / recovery evidence (from the 15th day after second vaccination / at least 28 days - max. 6 months after infection) or negative test certificate (rapid tests not older than 24 hours / PCR tests not older than 48 hours) and a valid identification document is required upon entering public transportation. Wearing of medical face mask is also mandatory.
• Parking possibility in the hotel's underground car park.
• Valet parking is not available at the moment.
• More information about transportation and parking can be found here.

Public Areas

• Hand disinfectant dispensers can be found in front of the guest elevators, at the entrance to the Bellpepper restaurant, in front of the guest restrooms, at the spa and in the meeting area.
• In all public areas, a medical face mask is mandatory. Exceptions apply to children under 6 years and to the following areas: the seating areas of the restaurant, in the pool, in the sauna and the showers of the spa area, on the fitness equipment and during facial treatments.
• If required, you can get a face mask at the reception.
• Contactless card payment is possible in all areas.
• A maximum of 2 persons (or one household) may use the elevator at the same time.

Rooms & Suites

• We clean your room after three nights (or more often on request) between 9:00 AM and 2:00 PM.
• After departure rooms are disinfected.
• Laundry service: Mon - Sat, 8:00 AM - 12:00 PM; express cleaning is currently not possible

Indoor dining, Room Service & Regency Club

• Vaccination / recovery evidence (from the 15th day after second vaccination / at least 28 days - max. 6 months after infection) and a valid identification document is required upon entry.
• Children & adolescents: Children up to 11 years are exempt from the obligation to provide evidence, 12 to 17 year olds require a negative test certificate (not older than 24 hours).
• Information, opening hours and menus can be found here.
• All menus are also accessible via QR Code at the restaurants and in your guestrooms.
• Contactless Room Service possible.
• Regency Club opened: Mo - Fr: 6:00 p.m. - 10:00 p.m. / Sa & Su: 2:00 p.m. - 10:00 p.m.

Spa & Fitness

• Vaccination / recovery evidence (from the 15th day after second vaccination / at least 28 days - max. 6 months after infection) and a valid identification document is required upon entry.
• Children & adolescents: Children up to 11 years are exempt from the obligation to provide evidence, 12 to 17 year olds require a negative test certificate (not older than 24 hours).
• The use of each area is limited: pool: 75 min., sauna: 20 min., fitness area 45 minutes; Timeslots can only be guaranteed with an advanced booking. You can book your time slots three days in advance here.
• Find more information about the spa and our hygiene measurements.

For further questions and information, please contact the reception.

Accept responsibility.

Since May 2021, Hyatt Regency Mainz maintains a partnership with Clean the World, a global leader in water, sanitation, hygiene, and sustainability.

Once a month, instead of throwing away used soap of departure guests, the hotel hands it over to Clean the World. They also accepts the used, single-use bathroom bottles. These bottles are either fully recycled or recovered for energy. The hotel bears the costs incurred in full, but the opportunity to contribute to people who need help and to act sustainably and protect the environment justifies the effort in every respect.

For the hotel, it is therefore a valuable experience and extremely motivating to know that alleged waste can become an important bearer of hope in terms of health and joie de vivre. 

The hotel is a proud participant in Hyatt Loves Local, a new initiative that enables Hyatt hotels around the world to support small local businesses deeply affected by the COVID-19 pandemic.

From chefs and wellness experts to farmers and artists, the small businesses in Mainz help to define the culture of our community.

As a participant in Hyatt Loves Local, Hyatt Regency Mainz teames up with local artists to provide them with additional exhibition space, and to offer the guests and residents of Mainz a unique art experience with free entry.

We are now pleased to welcome the photographer group "Die Spiegellosen" to make our reception hall available as an exhibition space!

Where: Hyatt Regency Mainz, hotel lobby, Templerstrasse 6, 55116 Mainz

Who: Photographer group "Die Spiegellosen"

When: Daily until 17 January 2022

For more information, please contact annabelle.hans@hyatt.com.