News + Events
Thank you for choosing Hyatt Regency Mainz for your stay. The safety and health of our guests and employees is always our top priority. As a guest of our hotel you can expect a high level of hygiene and safety. Hyatt Regency Mainz is closely monitoring current developments and following recommendations from various health organizations and the requirements of the Rhineland Palatinate government.
Hyatt Regency Mainz provides hand disinfectant dispensers for its guests and employees at the main entrance, at the reception, at the entrance to the Bellpepper Restaurant and in front of the guest elevators. In addition, the intervals between the cleaning of our public toilets have been shortened. Contact surfaces on doors and lifts are cleaned several times a day.
In addition, the measures listed below are implemented:
- It is not possible to store luggage.
- The minibar will not be filled for hygienic reasons.
- Magazines are available online.
- For your protection and ours, the reception counter is equipped with plexiglass panels.
- Our employees wear face masks.
FOR YOUR AND OUR PROTECTION:
- Please keep 2 m (6.5 ft) distance from other people.
- Please pay cash-free if possible.
- Sneeze and cough in the crook of your arm or in a handkerchief.
- Disinfect or wash your hands regularly.
- We recommend wearing face protection.
- Avoid hand contact with the face.
If you are ill or in poor health or have had contact with a person suffering from 2019-nVoC and develop symptoms such as fever or respiratory problems within 14 days, you should see your doctor.
GLOBAL CARE & CLEANLINESS COMMITMENT
Information on our Global Care & Cleanliness Commitment can be found here: https://www.hyatt.com/en-US/info/global-care-and-cleanliness-commitment
We would like to inform you about the current services at Hyatt Regency Mainz.
BELLPEPPER RESTAURANT & ROOMSERVICE
Our team will be happy to help you during the following times:
Breakfast from Monday till Friday 7:00 AM to 9:30 AM and Saturday till Sunday 7:00 AM to 10:30 AM
Lunch and Dinner from 12:00 PM to 9:30 PM
You can find your menu on our Bellpepper website.
Please dial "3" on your phone. Our room service team will be happy to help you from 06:30 to 21:30.
We are looking forward to your visit!
Our M-Lounge is temporarily closed. We are happy to await you instead in our Bellpepper Restaurant and its terrace.
CLUB OLYMPUS SPA & FITNESS
Our Club Olympus Spa & Fitness is temporarily closed according to the regulations of the state of Rhineland-Palatinate
We clean your room every three days, or more often on request, between 9:00 AM and 2:00 PM.
The Regency Club remains closed for the time being. If you have booked a club room or a suite, you can have breakfast in the Bellpepper restaurant or via room service. There will also be a selection of snacks and drinks in the Bellpepper Restaurant for the snack hour from 6:00 p.m. - 8:30 p.m. We also serve the soft drinks, as well as coffee and tea specialties in the Bellpepper Restaurant during opening hours.
LAUNDRY & DRY-CLEANING
Our laundry and cleaning service is available Monday to Saturday from 8 a.m. to 12 p.m. Express cleaning is currently not possible. Your laundry will be cleaned the next day. Please use the laundry bag in the closet and contact our reception team.
On the day of your check-out, we kindly ask you to vacate your room by 12:00 PM or to request a later check-out at reception ahead of time.
To be connected directly to the Hyatt Reservations Center for resorts worldwide, please dial the corresponding direct-dial button on your guestroom telephone. To be connected with the service center for hotels in Germany, please dial 0800 9731234.
We offer free Wi-Fi throughout the entire hotel.
Every guestroom is supplied with a mini-bar, which is not filled due to the current situation. You can order a selection of wines, champagne and spirits through room service.
Please report any scent of burning, smoke or fire immediately. Please follow the announcements over the loudspeaker and do not use the elevator in any case of an emergency. The location of the emergency staircases can be found on the emergency plan on the inside of your guestroom door. Please become familiar with the emergency plan ahead of time.
PARKING / GARAGE
Parking is available in our parking garage beneath the hotel, which is accessible via the lobby elevators.
The voltage in the hotel is 220 V. If you need an adapter, please contact reception.
Please order your personal wake-up call with our reception team or program your guestroom phone to the desired wake-up time.
EMERGENCIES AND EMERGENCY EXITS
Please make yourself familiar with the safety instructions which can be found on the back of your guestroom door. Should you notice any smoke or fire, please inform the staff at reception immediately and follow the marked exit paths leading to the emergency staircases.
SMOKING IN THE HOTEL ROOMS
Please be informed that smoking is not prohibited in the hotel rooms. Tampering with the smoke detectors in the guestrooms or anywhere in the hotel is prohibited by law.
If you have any questions, do not hesitate to contact us.
With kind regards
Your team at Hyatt Regency Mainz
Hyatt was awarded among the „World‘s Best Workplaces“ by FORTUNE based on the great placements of the "Great Place to Work" survey in Germany, France, England and many more countries. Hyatt achieved a marvellous 14. place.
More than 7,000 organizations participated in the survey process, representing the voices of 12 million employees worldwide. From that pool of companies, the 25 World’s Best Workplaces have been selected.
VARTA GUIDE 2018
Hyatt Regency Mainz and Restaurant Bellpepper as one of the best hotels and restaurants in Germany
FALSTAFF BAR & SPIRITS GUIDE 2018
One of the best bars in Germany
CERTIFICATE FOR EXCELLENCE 2018
"SERVICE OASIS GERMANY"
GUEST REVIEW AWARD