The Hyatt Regency Coconut Point Resort and Spa today announced that it has been recognized as a TripAdvisor® Certificate of Excellence Hall of Fame winner. The “Hall of Fame” was created to honor those businesses that have earned a Certificate of Excellence, consistently maintaining high marks on guest reviews and delivering a superior customer experience, for five consecutive years. Winners include accommodations, eateries and attractions located all over the world.
With nearly 1500 reviews written by leisure and business travelers, the Hyatt Regency Coconut Point Resort and Spa has a policy of answering every guest comment and implementing new procedures and policies based on guest feedback. The resort has consistently maintained top guest ratings across all key metrics including location, room amenities, guest experience, customer service, cleanliness and value.
"Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Named among Travel + Leisure’s 100 World’s Best Hotels, the AAA Four Diamond Hyatt Regency Coconut Point Resort & Spa offers all of the activities and amenities for the perfect business conference, family vacation, destination wedding or romantic getaway. Set on 26 tropical acres, the resort has an island and beach, championship golf course, world-class spa, three pools, six restaurants and bars, 70,000 square feet of indoor and outdoor event space and 454 luxuriously appointed guest rooms and suites.
The resort features world-class golf at Raptor Bay, the first Audubon Certified Golf Course in the USA; a 19,000-square-foot Stillwater Spa, ranked a Top 100 Resort Spa by Conde Nast Traveler; international cuisine at the AAA Four Diamond-rated Tanglewood restaurant; and an extravagant series of water features, sprawling lawns, lake and gardens. Ideally situated between Naples and Ft. Myers, the resort is a short drive from the international airport with convenient access to the interstate, Tampa and Miami.