Hotel Policies

Safety & Cleanliness Procedures at Hyatt Centric Brickell Miami

 

SAFETY FIRST, WELLBEING ALWAYS
The safety and wellbeing of colleagues, guests and customers remains a top priority, and to further deliver on our purpose of care during the COVID-19 pandemic and beyond, Hyatt Centric Brickell Miami hotel has taken measures to ensure colleague and guest safety and peace of mind. This includes cleanliness and disinfection procedures, social distancing protocols, associate training and various other policies. In addition to following recommendations from the Centers for Disease Control and Prevention (CDC) and local authorities, Hyatt Centric Brickell Miami proudly upholds Hyatt’s Global Care and Cleanliness Commitment.  Please see below for the high standards we have implemented to ensure you are even more comfortable and protected during your stay (while still having a memorable experience!)

Designated Hygiene Manager on property who oversees all hotel operations and standards.  For the safety of our guest and colleagues, amenities and condiments have been removed from the guest room and are available upon request through the front desk. 

 

: For the safety of our guest and colleagues amenities and condiments have been removed from the guest room but is available upon request through the front desk.

 

For the safety of our guest and colleagues amenities and condiments have been removed from the guest room but is available upon request through the front desk.

Comprehensive and required employee trainings regarding social distancing and hygiene practices including proper glove, mask and respiratory etiquette

Disinfect all surfaces in public areas, as well as high touch employee work areas/surfaces hourly

Disinfect pool and pool chairs, tables and chairs, etc. between each use 

Require and clearly post signage encouraging the recommended 6 feet of social distance in all hotel public areas, apart from guests who are traveling together

Face coverings are required in all public areas besides in guest rooms and on the pool deck. If you don’t have a mask don’t worry, for your convenience there is a Personal Protection Equipment vending machine available with items available for purchase located on the 1st floor lobby level of hotel.

Provide disposals in employee work areas and public spaces to safely discard used personal protective equipment

Hand sanitizing stations readily available for colleagues in employee work areas and for guests in public areas including outdoor facilities, fitness center, elevators landings, lobby, restaurants and more.

Responsibly limit capacities in public restrooms, fitness center and elevators to ensure proper social distance and abide by city protocols

Signage posted throughout the hotel reminding guests of safety protocols.

Require proper Personal Protection Equipment for associates, contractors and vendors including masks and gloves

Conduct daily temperate checks for all associates, contractors and vendors

Implement 21 Point Inspection Procedure which ensures the disinfection of all hard and soft surfaces in guest rooms, with strict procedures in place to eliminate cross contamination

Guest rooms will not be entered for at least 24 hours before to guest arrival, only after a trained housekeeping professional has safely and thoroughly prepared the room. Guest room door handles disinfected prior to check in.

Strict laundry protocols which include high temperature sanitization

Daily cleaning and sanitizing of all equipment, daily deep cleaning and ensure social distancing signage is in place.

Plexiglass dividers at front desk and restaurant hostess stands to ensure the safety of colleagues and guests

Disinfect all room keys prior to distributing to guests

Utilize single-use and digital collateral/menus throughout the hotel

Availability of touchless and keyless check-in using the World of Hyatt app

Contactless delivery of all food delivery orders and amenity requests

Valet parking will remain available, however, team members will wear and utilize PPE as prescribed above and step away 6 feet after opening car door. Visual markers will be placed on the ground to assist.

For more information on Hyatt’s global cleanliness commitments, please visit hyatt.com/info/global-care-and-cleanliness-commitment. For resources regarding open attractions and city ordinances, head to miamibeachfl.gov.

GUEST REGISTRATION

  • Minimum Age Restriction: A person of the minimum age requirement must be present at check-in and become a registered guest in the room.  Primary Guest must be at least 21 years old to check-in to the Hyatt Centric Brickell Miami.  
  • ID must be shown at time of check-in.  
  • Only accepting credit or debit cards with a chip
  • Credit Card Authorization Forms will only be accepted up until one day prior to arrival

TEXT ON-DEMAND

Leave something at home? Looking for that special place only locals know? 

Want to explore the neighborhood?  We’ve got you covered. Text us anytime at +1 (786) 629-8955.

HOTEL INCIDENTAL & AUTHORIZATION POLICY

A $100 incidental deposit per night will be authorized on all credit and debit cards at the time of check in to cover any incidental charges. The hotel reserves the right to authorize 1 night room & tax up to 72 hours prior to arrival.

DRY CLEANING

  • AM Service: Monday – Friday (pick up by 8:30 am, back by 7:00 pm)
  • PM Service: Monday – Friday, 50% surcharge (pick up between 12:00 pm and 5:00 pm, back by 1:00 pm the next day)  
  • Express service, 50% surcharge (pick up before 12:00 pm Monday – Friday)
  • On Saturdays, Sundays and Holidays only express service is available.

ICE MACHINES & MICROWAVE

  • Ice machines are located on all guest room floor (except on the 4th floor)
  • Complimentary ice delivery is available at any time
  • Microwave available on the 15th floor – next to ice machine

ROOFTOP POOL & HOURS

For unparalleled Miami skyline views, head to the rooftop at Hyatt Centric Brickell Miami, where a heated outdoor pool provides a welcome escape from the South Florida sun. Recline on lounge chairs surrounding the deck, or soak in the hot tub. Maximize your time by the pool, and order a handcrafted cocktail or a light bite to enjoy.

  • Located on the 19th floor of hotels rooftop
  • Pool hours: 8:00 am – 6:00 pm (hours may change)

GROCERY, CONVENIENCE STORES & POST OFFICE

  • 7-Eleven – 394 Ft. / 1-minute walk
  • CVS – 0.2 miles / 4-minute walk
  • Publix Supermarket at Mary Brickell Village – 0.5 miles / 9-minute walk
  • United States Post Office (Brickell) – Suite 113 – 1 minute walk (Hours: Mon-Fri 9:00 am-5:00 pm)

 

PACKAGE RECEIVING POLICY

Package Fees:

  • Box under 1lb, $0
  • 1-5lbs, $2 per package
  • 5-15lbs, $5 per package
  •  15-25lbs, $10 per package
  • 25+ lbs, $20 per package

LOST & FOUND

Left something at the hotel? Please go to ileftmystuff.com, select property code 60085 to submit your report for the lost item.  

 

COURIER SERVICE

J.C. COURIER SERVICES
Office Hours: 8:00 am - 6:00 pm
Service Hours: 24 Hours
Address: 1950 SW 30 Avenue | Miami, FL 33145
Direct: (305) 322-1442
Email: jcarrasco13@msn.com