Safety First, Wellbeing Always

Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind. We continue to closely monitor the COVID-19 situation, remain vigilant, follow procedures and protocols developed in consideration from various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), local authorities and other leading organizations and experts.

As we welcome you back, you can have peace of mind knowing we are taking precautionary measures across Hyatt hotels worldwide to maintain a safe environment for our guests, customers, and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Hyatt hotels in the Americas

Updated Safety Procedures 

The State of California no longer requires all persons, regardless of vaccination status, to wear a face covering in indoor spaces.  

Our team has increased the disinfecting of high-touch surfaces in areas such as lobbies, guestrooms, meeting/event space, recreational areas, public restrooms, elevator buttons, and employee areas using a hospital-grade disinfectant. Valet service is available and the front-drive is designated as a guest drop off for unpacking vehicles and sanitized bell carts will be available for guest’s use. The front-drive will also be available for ADA assistance.  All colleagues are trained and certified in the updated processes for hygiene and cleanliness.

Housekeeping

·       Cleaning and sanitization include the use of hospital-grade disinfectants as well as exploring and testing the use of electrostatic sprayers.

·       We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms. Daily housekeeping services are available.  Please text us at 949-518-0490 or call us by dialing “0” from any house phone.

Recreation

Pools - Open daily from 8:00 AM - 8:00 PM  Water slide and splash pads are open from 8:00 AM to 4:00 PM

Back Bay Golf Course - Open Daily 8:00 AM – 4:30 PM

Bike and Beach Rentals  - Open Daily 8:00 AM – 4:30 PM

Fire pitsAvailable for reserve nightly 5:00 PM – 8:00 PM. Included in your resort fee.
Purchase S’mores from guest services or text 949-518-0490.

Resort Fee Policy

A resort fee of $40.00 plus tax (subject to change) is applied to every room each night of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information. 
 
  • Premium Wireless Internet for up to 6 devices
  • Green Fees/Club Rentals at Back Bay Golf Course
  • Beach Cruisers (up to 2 hours complimentary)
  • Variety of Games including shuffleboard, ping pong, foosball, volleyball,etc.
  • Water Slide and Splash Pad
  • Access to 3 Pools and 3 hot Tubs and Facilities
  • In Season - Recreation led activities at the Oasis Pool
  • Beach Kits Available (Includes 2 chairs and an umbrella)
  • Business Center/Computer Access
  • Local and 800 Calls
  • Tennis Court Usage
  • Personalized Guest Request texting service for 24 hour assistance
  • Electric Car Charging Based on Availability and upon request
  • Saturday Dive In Movies (Seasonal)
  • Fire Pit Experiences
  • Golf Club Storage
  • 24 Hour Fitness Center Access
  • 2 bottled water in guest room

Pet Policy

We are happy to welcome your traveling canine companions.

To participate in the pet program:
Inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Ask for a referral to a reputable kennel if the Hyatt hotel you are visiting does not offer dog-friendly rooms. All exempt properties have these on file.

Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.

Rates are as follows:

$150 for 1-6 nights

Additional deep cleaning fee of $150 for nights 7-30

An additional fee will be assessed at the Hotel’s discretion for stays longer than 30 nights