Beautiful views, spacious and comfortable rooms, and plenty of open spaces to relax and enjoy. Our toddler absolutely loved the pool and had a wonderful time exploring the property. We really enjoyed our stay!
What an outstanding relaxing experience. The resort exemplifies the Aloha spirit. The best staff in my experience at any resort in Hawaii and I’ve been to many.
We absolutely loved the resort. Very tranquil vibe and experience. Staff was excellent too. I can’t wait to return some day. If you can stay in the bungalows, I highly recommend it!
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for your wonderful review. We're delighted to hear you enjoyed the tranquil atmosphere, beautiful surroundings, and warm hospitality from our team. Thank you for the recommendation of our Ocean Bungalows. Waking up to the beauty of Hana is truly a special experience. We appreciate your kind words and look forward to welcoming you back for another peaceful getaway in paradise.
Wonderful hotel in Hana! We had a very large junior suite which had plenty of room for our family. We only stayed one night but I wish we had more time to use the amenities. The grounds were just gorgeous and so were the views. Every staff member we countered was friendly and helpful. The food at the restaurant for dinner could have been better for the price they charge but it was fine. I will say the mai tai was large and very good! We would definitely stay here again when visiting Hana.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for sharing your experience with us. We're delighted to hear you enjoyed the spacious accommodations, beautiful grounds, scenic views, and the warm hospitality of our team. It sounds like you made the most of your time in Hana, even during a short stay. We appreciate your feedback regarding dinner and are glad you enjoyed a refreshing Mai Tai while taking in the experience. Thank you for choosing Hana-Maui Resort, and we look forward to welcoming you and your family back for a longer stay next time.
Had an incredible visit. The Aloha spirit surrounds - the other guests felt like friends. The staff were amazing. Vintage luxury with beautiful grounds… I couldn’t ask for a better time.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for your kind review. We're delighted to hear that you experienced the true aloha spirit during your stay and that both our team and fellow guests helped make your visit feel so welcoming. It's wonderful to know you enjoyed the beauty of our grounds and the timeless charm of Hana-Maui Resort. We truly appreciate your thoughtful words and look forward to welcoming you back for another unforgettable escape.
Perfect stopover when doing road to Hana. Staff v helpful. We only spent one night but would love to have stayed longer but had lots to do and see!
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for choosing Hana-Maui Resort as part of your Road to Hana journey. We're delighted to hear our team helped make your overnight stay enjoyable and that you found it to be the perfect place to pause, relax, and experience the beauty of Hana. We appreciate your kind words and hope you'll have the opportunity to stay a little longer with us on your next visit.
The grounds, views, and rooms are amazing! The welcome you receive when you enter the lobby and the customer service go beyond 5 stars.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for your wonderful review. We're delighted to hear that you enjoyed our beautiful grounds, scenic views, and accommodations during your Road to Hana adventure. It means so much to know that our team's warm welcome and hospitality helped make your stay memorable. We truly appreciate your kind words and hope to welcome you back to Hana-Maui Resort for another unforgettable escape.
Had a very odd experience at the Hāna-Maui Resort. After coming from the Hyatt Regency in Maui, I was expecting the same level of customer service and royal treatment. Unfortunately, things were awful from check in and went downhill from there. The front desk lady was so rude at check in- I was surprised by the lack of customer service. Other guests received chocolates and a lei. For some reason, we didn’t? We used a Guest of Honor certificate so I expected more. There weren’t any premium rooms available so we stayed in standard rooms. The rooms were a little rundown. Shutters and sliding doors were broken, water pressure was low, and the toilet ran after flushing. One of the two pools was under construction which I wasn’t ever notified about during the booking process. The grounds and location were beautiful. Sunrise over the ocean was incredible. My kids enjoyed the bikes, croquet, and other recreational equipment for rent. That’s really the end of the positives. I did not receive housekeeping and after many texts/calls/front desk visits, someone finally came at SIX PM to deliver clean towels and sheets (my son had an accident the night before and we needed more sheets) but the dirty towels/sheets weren’t taken away. It was so strange. The restaurant staff was very unfriendly and it felt like we were rushed to order, eat, leave. No smiles, no kindness. We were not given late checkout which usually given for Guest of Honor guests. Resort and parking fees were waved. The one pool was pretty and the guests were very nice that I met at the pool. I wish I could say the same for the staff.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for taking the time to share your detailed feedback. While we're delighted that you enjoyed the beauty of Hana, the ocean sunrise, our recreational activities, and the warm connections you made with fellow guests, we're very sorry to hear that several aspects of your stay did not meet expectations. The service experiences you described, along with the delays in receiving housekeeping assistance and the maintenance concerns within your guest room, are not reflective of the level of hospitality we strive to provide. We also understand your disappointment regarding the pool closure, arrival experience, and interactions with our team throughout your stay. Your feedback is valuable and has been shared with our leadership team for review. We would welcome the opportunity to learn more about your experience and discuss your concerns directly. Please contact us at HanaMauiResortReservations@hyatt.com at your convenience. Mahalo again for your feedback, and we hope to have the opportunity to restore your confidence in a future visit.
A wonderful place to rest and relax for our honeymoon. Hana is a paradise-like location and the resort makes the most of it while showing deep appreciation for the land. We adored the landscapes and how easy it was to see nature around us. There are wonderful activities to do, including hikes around a nearby ranch. The staff was impeccable and always available to provide support. A top tier hotel for sure.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for choosing Hana-Maui Resort for your honeymoon and for sharing such a thoughtful review. We are delighted to hear that you found Hana to be a place of rest, relaxation, and natural beauty. It's wonderful to know you enjoyed the surrounding landscapes, nearby adventures, and the genuine hospitality of our team. Creating meaningful connections to the land and culture of Hana is something we take great pride in, and we're honored to have been part of such a special occasion. Congratulations again, and we hope to welcome you back for many anniversaries to come.
We stayed in the rooms not the ocean villas. The rooms were dated and floor in our room was dirty with visible dirty stains around the wet bar area. The furniture was worn. The property itself was beautiful and well maintained. A family member had their room changed to the ocean villa due to a broken A/C. That room was renovated and clean.
Royal Palms Resort, Marketing at Hana-Maui Resort, a Destination by Hyatt Hotel, responded to this review
Mahalo for taking the time to share your feedback. We appreciate your comments regarding the condition and cleanliness of your guest room. Providing well-maintained accommodations is important to us, and we're sorry that aspects of your room did not meet expectations. Your feedback has been shared with our team for review and improvement. If you would like to discuss your stay further, please feel free to contact us at HanaMauiResortReservations@hyatt.com.
Showing 10 reviews since October 5, 2026.