Reviews
Relaxing adventure
The Elms is a beautiful resort in a quaint little town. The history and atmosphere was absolutely amazing, we had a great time lounging by the pool, playing yard games, and having a great time!
Shane F,
August 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Shane, Thank you for choosing The Elms Hotel & Spa and for this outstanding review! We are so happy to hear that you had a relaxing and adventurous time at The Elms. It is also great to know that you truly embraced the history and atmosphere of our resort and town. We’re delighted that you enjoyed lounging by the pool and playing yard games. We hope to welcome you back again soon for another great getaway! Duke Christopher General Manager
Look Elsewhere
Enjoy the spa for a pretty penny but don’t stay overnight. Overpriced mediocre food, facilities need attention, and staff couldn’t care less about the level of service that should come with the exorbitant price for a night’s stay. Spend your money elsewhere.
Stacy W,
August 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Stacy W, Thank you so much for sharing your thoughts with us! We're truly sorry to hear that your experience didn't meet your expectations, especially in regards to dining, facilities, and service. Your satisfaction means the world to us, and your feedback is invaluable in helping us improve. While we regret that your stay was less than perfect, rest assured that we will carefully review your observations to make positive changes. We sincerely apologize for any frustrations you encountered and genuinely appreciate you taking the time to provide this important insight. Your feedback plays a vital role in enhancing our guests' experiences. We would love the opportunity to welcome you back in the future for a much-improved stay! Duke Christopher General Manager
Al Capone Suite
Exceptional customer service, comfy bed, wonderful atmosphere, lovely dining options, intriguing landscape, no need to leave with everything on site.
P F,
August 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Guest, It’s fantastic to hear you enjoyed the unique charm and comfort of the Al Capone Suite. Knowing the atmosphere, service, and on-site amenities made your stay so enjoyable is truly rewarding. The Elms Hotel & Spa takes pride in creating a memorable experience, and your kind words mean a great deal to the team. We look forward to welcoming you back for another relaxing and delightful visit. Duke Christopher General Manager
Relaxing and Fun Time
The Elms is always a delightful stay. Fin coffee shop, beautiful grounds and pool, amazing spa, and yummy breakfast buffet at the restaurant!
704kirstenr,
August 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear 704kirstenr, It’s wonderful to hear that your time at The Elms Hotel & Spa was both relaxing and enjoyable! We are thrilled you continue to find joy in your visits and that the charm of the property, along with its offerings, keeps you coming back. Your kind words truly mean a lot to us. We look forward to welcoming you again soon for another refreshing getaway! Duke Christopher General Manager
Wonderful location to celebrate a special event
This is the fourth time visiting this hotel for anniversary. They surprised us with champagne and free desserts. The staff went above and beyond to make it a special occasion for us. The pool was beautiful as always
NorthStar27642256521,
August 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear NorthStar27642256521, It’s wonderful to know your anniversary celebration was made even more memorable by your stay with us. Returning for the fourth time truly speaks volumes, and we're delighted the team helped create another unforgettable experience. Surprising you with a few special touches was our pleasure. Thank you for continuing to choose The Elms Hotel & Spa—we look forward to welcoming you back for many more celebrations to come. Duke Christopher General Manager
Staycation spot 6 years in a row
Love going to The Elms for a little family staycation. The pool is clean and kid friendly. The signature suites are large and comfy, the additional dining table is so helpful. With four people the breakfast included package is the way to go. The dining area is very nice and the kids feel like they have gone to a fancy restaurant. Everyone thought the food was delicious. Front desk, housekeeping and restaurant staff all go above and beyond to make it a great stay!
Traveler28125325519,
July 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Traveler28125325519, Thank you for making The Elms Hotel & Spa part of your family tradition. We are honored to have welcomed you for six years in a row! It’s wonderful to hear the suites, pool, and dining experience continue to make your stay memorable. We’re happy the little touches made it feel memorable for the whole family. Your kind words about our team truly mean a lot, and we can’t wait to welcome you back next year! Duke Christopher General Manager
Fine. Nothing special.
The staff here is so friendly and genuinely wonderful. The food was ok, pricey though for what you're getting. It feels like EVERYTHING at this hotel is an extra charge. If you're not doing the amenities for the additional charges, you're paying a very premium price for a pretty basic hotel. We paid almost $800 for 2 nights with access only to the outside pool & hot tub (indoor was out of order) and fitness center.) We couldn't even get pool loungers because it was so busy. The bartenders by the pool were wonderful and very accommodating. We could hear EVERYTHING happening in the rooms on either side of us as well as in the hallway. The walls are quite thin - also, no room fridge.
Nyboki1982,
July 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Nyboki1982, Thank you for sharing your experience. It's heartening to hear that our team members made a lasting impression, especially those at the pool bar—genuine hospitality is something we take pride in. We also appreciate your honest perspective on areas that left you feeling underwhelmed. While many guests enjoy the range of amenities available, we understand that value is felt differently depending on how those offerings are used. Your comments regarding noise between rooms, limited pool seating, and the absence of a mini-fridge in your room are all noted. We also recognize that having indoor facilities temporarily unavailable can affect the overall experience, particularly during a busy stay. We strive to provide a balance of comfort, service, and atmosphere, and your insights help us continue that work. Thank you again for offering both praise and constructive feedback—it’s the kind of input that allows us to better meet expectations in the future. Duke Christopher General Manager
A tale of two Hotels
The Elms is an experience of extremes on both ends of the gamut. The good: the massage therapists are excellent, the Grotto is unique, the grounds are absolutely beautiful and immaculate. The landscaping around the pool is stunning. On the other side - there was a dead bug on the windowsill, standing water in the shower, the shower gel was completely empty, the air conditioner sounded like a jet taking off. A breakfast plate from our neighbors was left sitting out from our check in until the next morning with smoked salmon on it. We went to the pool late at night and no one had cleaned up from the day, there was cups, towels and food containers all over the edge of the pool and the deck. All together, its always an experience and such a easy getaway from KC. I do wish they could get some more staff on board to address the cleaniless issues.
AnneHarper23,
July 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear AnneHarper23, Thank you for sharing your detailed impressions. It’s wonderful to hear you enjoyed the beauty of the grounds and found the spa experience and massage therapists to be memorable highlights—those are aspects we’re proud to offer our guests. At the same time, it’s understandable how certain oversights may have affected the ease of your visit. Feedback like yours offers perspective and helps us focus attention where it’s most needed. We truly value your insight and hope your next escape from KC feels more in line with what this destination is meant to provide. Duke Christopher General Manager
A Great Weekend Getaway
Visited the Elms with a friend to celebrate my 50th birthday. The hotel is clean and service in the hotel, spa, and breakfast cafe was exceptional. I can't say enough about the spa experience. Martha provided the best facial I've ever had, and I am still dreaming about the grotto! I would go back again just for those precious 2 hours in the grotto! If you have the chance, I'd also recommend Jay's ghost tour. It was fun and I learned something. There is definitely room for improvement in the restaurant options. Both the Owls and the Tavern served food that was terribly oversalted; we couldn't finish either meal because of it. The drinks were not well-made. My friend ordered Old Fashions, and I asked for a lemon/lime/bitters non-alcoholic drink - neither were good in either location. The service in both needs an upgrade. Overall, though, The Elms was a great experience, and I would definitely return.
Jean B,
July 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Jean B, Thank you for your wonderful review! It was a delight to help celebrate your 50th birthday at The Elms Hotel & Spa, and we are thrilled the spa and grotto left such a memorable impression. Our team takes great pride in sharing this historic property and ensuring every detail enhances your stay. We also appreciate your candid feedback on dining and will discuss improvements with our associates. We cannot wait to welcome you back for another exceptional getaway. Duke Christopher General Manager
View isn’t worth the climb
Great staff but the place is dated and the value isn’t there. The food is low quality, but the beds and A/c were solid. Housekeeping only makes the bed.
Bart L,
July 2025
General Manager, Guest Services / Front Office at The Elms Hotel & Spa, A Destination By Hyatt Hotel, responded to this reviewDear Bart L, Thank you for sharing your impressions. It's wonderful to hear the team left a positive impression and that certain comforts met your expectations. We understand that every guest arrives with different preferences, and your insights help us continue refining the experience. While not everything aligned with your hopes this time, we truly value your perspective and would welcome the opportunity to provide you with a more enjoyable and well-rounded stay in the future. Duke Christopher General Manager