FAQs

Our team members are fluent in English, Mandarin, and Italian. Other languages can be supported through a translator app. 

Yes, international power adapters are available upon request.

Yes, packages may be sent in advance. Kindly ensure they are addressed to your booking reservation name, and notify us in advance so that we can receive them on your behalf.

Andaz Pattaya Jomtien Beach consistently earns excellent to exceptional ratings on TripAdvisor, Booking.com, Agoda and Expedia, making one of the highest-rated beachfront resorts in the Pattaya and Na Jomtien area.

Reviews frequently describe their stay as relaxing, luxurious, and memorable, with outstanding hospitality being the highlight and many saying they would happily return.

Yes, cribs or extra beds are available upon request and subject to availability. 

Yes, some room categories offer a sofa bed or can accommodate a rollaway bed. Availability varies by room type, as not all room categories are suitable for additional bedding.

An extra person can be accommodated at an additional charge of THB 1,900 net per person per night.

Yes, we are a non-smoking hotel. A cleaning fee of THB 10,000 will be applied if evidence of smoking is found in guestrooms.

Yes, these rooms are subject to availability. 

Yes. Daily housekeeping is provided. Our Housekeeping team is available from 9:30 AM onwards, and guests may request their preferred housekeeping time, subject to availability.

Each room category corresponds to its views. Kindly select the room and view category that best suits your preference. Check the view of each room type here.

Yes, complimentary Wi-Fi is available in all rooms and throughout the hotel.

Yes, all guest rooms are equipped with a 65-inch flat-screen smart TV that supports streaming services.

A physical passport or Thai National ID Card and a credit card are required at check-in.

Our check-in time is from 3:00 PM, and check-out is by 12:00 PM (noon). If you require an early check-in or late check-out, please let us know in advance. Requests are subject to availability and may incur additional charges.

Guests must be at least 18 years old. Minors must be accompanied by an adult. 

Yes, luggage storage is available before check-in and after check-out.

Our Front Desk team is available 24 hours a day to assist with your check-in.

Early check-in can be arranged subject to room availability. If you require the room significantly before the standard check-in time, a half-day room rate will be charged.

Late check-out is available upon request and subject to availability. Requests can be made at check-in. A half-day room charge may apply.

Andaz Pattaya Jomtien Beach is a non-smoking resort. A cleaning fee of THB 10,000 will be charged if evidence of smoking is found in a guestroom. Smoking is permitted only in designated smoking areas. Please contact our Front Desk team for the locations of these designated smoking areas.

Smart casual attire is required in all of our restaurants.

Please contact the hotel with a detailed description of the lost item. Depending on its value and type, it will be stored for 60 to 90 days before disposal. If found, the hotel will notify you and return the item at your expense.

Yes, complimentary luggage storage is available.

Yes, wake-up calls are available and alarm clocks are provided in all rooms. 

Yes, our Concierge Team can assist with dining, attractions, and transportation recommendations and bookings.

Yes, laundry and dry-cleaning services are available. Items collected by 11:00 AM are returned the same evening; items collected after 11:00 AM are delivered the following evening.

No, we do not provide these services directly but can recommend external providers.

Yes, vegan and gluten-free options are available. Please inform us of any dietary restrictions in advance.

Yes, guests may order food delivery. Please collect all orders from the hotel entrance.

Yes, 24-hour in-room dining is available, with menus tailored to different times of the day. Simply scan the QR code located beside your bed to view the menu and place your order.

Andaz Pattaya is unique for its peaceful beachfront setting, lush tropical landscape, locally inspired design, and immersive Thai cultural experiences.

We offer a variety of dining experiences, including La Cucina for authentic Italian cuisine, Village Butcher for premium steaks and grilled specialties, Wok Wok for Asian and Thai dishes, and the beachfront Fish Club for fresh seafood and sunset dining. Guests can also relax at the Teak Lounge for coffee, cocktails, and light bites, or enjoy tea and afternoon refreshments at the Ruen Thai teahouse.

Reservations are recommended during peak hours. Find more details and book here.

Yes, all dining venues are open to both hotel and non‑hotel guests. 

Yes, our restaurants can host private dining, group gatherings and special occasions.

Yes, we welcome group bookings for birthdays, anniversaries, and corporate dinners. Advance reservations are recommended for larger groups.

Breakfast is included for guests who book a breakfast-inclusive rate. Otherwise, it is available for THB 980 per person, excluding VAT and service charge.

Breakfast is served daily from 6:30 AM to 10:30 AM. Guests can enjoy a mix of local favourites, alongside international classics.

While we do not have any halal-certified restaurants in the hotel, vegetarian, and gluten‑free options are available. Our chefs are happy to accommodate dietary preferences - just let us know in advance. 

Yes, we offers a wide range of complimentary and chargeable resort activities for guests of all ages. Find our weekly activity schedule here. 

While we do not offer connecting rooms, guests may request adjoining rooms, and our team will do its best to accommodate the request, subject to availability.

Yes, there are children’s menus available at La Cucina, Wok Wok, Village Butcher, Fish Club, Poolside and In-room Dining.

Yes, our event spaces and experienced planning team are available to create memorable celebrations. You may find out more here.

Our team provides full event coordination on-site. Our event planning team will work closely with the organizer and/or your appointed event agency, including venue layout setup to vendor coordination.

We provide catering for events held at our hotel only, but not for external venues.

Weddings, corporate meetings, private parties, and social gatherings. Guests often highlight our flexible spaces and attentive staff in reviews.

Yes, we provide a full suite of audiovisual equipment such projects, microphones, screens and more. 

Yes, Andaz Pattaya Jomtien Beach is a true beachfront hotel with direct access to a quiet and secluded beach.

Yes. Andaz Pattaya Jomtien Beach features three outdoor swimming pools exclusively for resort guests, each offering a different experience: a beachfront infinity pool overlooking the ocean, a Watercourt Pool designed for relaxation, and a Lagoon Pool for families and children.

Yes. Andaz Pattaya Jomtien Beach offers a 24-hour fitness center exclusively for resort guests. The facility is equipped with the latest Technogym cardio and strength-training equipment, as well as a dedicated yoga and stretching room.

Yes, guests can enjoy the steam room and sauna, which are available daily from 7:00 AM to 9:00 PM for post-workout relaxation.

Yes, guests can enjoy the onsen, which is available daily from 7:00 AM to 9:00 PM.

No, we do not have a dedicated business centre on-site. However, our Guest Experience team would be delighted to assist with basic administrative needs. You are also welcome to work from our Resort Centre, conveniently located next to the lobby.

Yes, PAÑPURI WELLNESS at Andaz Pattaya Jomtien Beach offers a full-service spa, where guests can enjoy a range of wellness treatments, including massages, facials, and body therapies. The spa is open daily from 10:00 AM to 10:00 PM, with the last appointment available at 8:00 PM.

Yes, Andaz Pattaya Jomtien Beach offers versatile event venues, from the elegant Garden Pavilion to beachfront and tropical outdoor spaces, ideal for meetings, conferences, exhibitions, fashion shows, and private celebrations. Our dedicated event planning and catering teams ensure every event is thoughtfully tailored and flawlessly executed.

The nearest airport to Andaz Pattaya Jomtien Beach is U-Tapao Rayong–Pattaya International Airport (UTP), located approximately 21 km from the resort, with a driving time of about 20 minutes.

Suvarnabhumi International Airport (BKK) is approximately 90 minutes away by car.

No, we do not offer airport shuttle services but private transfers can be arranged at an additional cost. Please contact our team for more details.

For getting around Pattaya, Grab or Bolt ride-hailing services or taxis are recommended. Should you require any assistance, please feel free to contact our Bell Services team, and they will be happy to assist with transportation arrangements.

Yes, our team can arrange limousine service or recommend trusted car rental providers.

Nearby attractions include Columbia Pictures Aquaverse (approximately 0.7 km), Bang Saray Fishing Village (2.2 km), Nong Nooch Tropical Garden (3.7 km), Buddha Mountain (5.7 km), Chee Chan Golf Resort (6.2 km), Ramayana Water Park (7.2 km), Pattaya Floating Market (8.6 km), and Sai Kaew Beach (9.5 km) from Andaz Pattaya Jomtien Beach.

Yes. Guests can visit several shopping destinations within a short drive of Andaz Pattaya Jomtien Beach, including Pattaya Floating Market (approximately 8.5 km), Outlet Mall Pattaya (approximately 14 km), Central Pattaya (approximately 16 km), Central Marina (approximately 18 km), and Terminal 21 Pattaya (approximately 21 km).

Complimentary self-parking is available for guests at Andaz Pattaya Jomtien Beach.

No, valet parking is not available.

Yes, electric vehicle (EV) charging stations are available in our parking area. For charging rates, availability, and scheduling information, please refer to the service provider, PEA VOLTA.

Yes, we provide accessible rooms for guests with disabilities, subject to availability. Please let us know your requirements when making a reservation so we can assist you accordingly.

Yes, our rooms for guests with disabilities are equipped with roll-in showers, grab bars, an emergency call button, an emergency phone, and a shower chair for added comfort and convenience.

Yes, accessible parking spaces are available.