FAQs

Andaz London Liverpool Street is located at 40 Liverpool Street, London, EC2M 7QN, in the City of London. The hotel is connected to Liverpool Street Station, placing guests close to East London, Shoreditch, Spitalfields, Brick Lane and the Square Mile.

The hotel sits beside one of London's major transport hubs, with rail, Underground, Elizabeth line and Stansted Express connections nearby. Guests can reach the City, East London, central London and airport links with straightforward onward connections.

The hotel is well suited to business travellers, leisure guests, couples, families, food lovers, event guests and travellers looking for a design-led stay in East London. Its restaurants, bars, wellbeing experiences, family rooms and event spaces make it flexible for different trip types.

The hotel offers concierge services, business services, digital check-in, digital key, a fitness centre, free internet access, in-room Chromecast, laundry, meeting facilities, self-parking, pet-friendly services, on-site dining and room service. The in-room minibar is complimentary for all rooms and refreshed daily.

The hotel blends the traditional character of the City of London with the creative energy of East London. Its rooms, suites and public spaces draw inspiration from the building's heritage, local culture and the area's evolving artistic identity; the building previously housed the historic Great Eastern Hotel.

Yes. The hotel is close to Bank, the Square Mile and London's financial district. Combined with strong transport links, work-friendly rooms, meeting spaces and on-site dining, it is well suited to corporate stays and business travellers.

Guests arriving early, departing later or arranging deliveries can contact the hotel team for luggage and package support. Concierge services are available to help with arrival, departure and in-stay arrangements.

The hotel offers 267 design-led rooms and suites, including queen, king and twin rooms, deluxe rooms, fitness-equipped rooms, family rooms, Andaz Suites, Andaz Large Suites and the Andaz Design Suite. Categories vary by size, layout, view, workspace, wellness features and suite-style living space.

Yes. All rooms and suites include a complimentary minibar with snacks and non-alcoholic beverages, refreshed daily. This creates additional comfort for both short stays and longer visits.

Rooms include complimentary WiFi, a Nespresso coffee maker, complimentary minibar, smart TV with mirroring and Chromecast, USB connections, international sockets, workspace, yukata robes and luxury bath amenities. Selected rooms and suites also include city views, separate living areas or enhanced wellness features.

Yes. The hotel offers a fitness-equipped king deluxe room with a Peloton bike, dumbbells, yoga equipment and a personalised healthy menu. This option suits guests who want more space to unwind, work and maintain their routine while travelling.

Guests with bedding, pillow or housekeeping preferences should contact the hotel before or during their stay. Additional towels, laundry support, room refreshes or specific service timings can be arranged through the hotel team where available.

Guests can use the address 40 Liverpool Street, London, EC2M 7QN, when planning travel by rail, Underground, taxi or private transfer. The Stansted Express departs from Liverpool Street Station, making the hotel especially convenient for guests arriving from or departing to Stansted Airport.

Yes. The hotel is located beside Liverpool Street Station, giving guests easy access to Underground, National Rail and Elizabeth line services across London.

Yes. The concierge team can assist with transport planning, taxis, private transfers and tailored travel support. The location also makes walking practical for many City and East London visits.

Guests should speak with the hotel team before travelling for the most convenient current parking arrangements, including valet parking or nearby EV charging options where available.

The hotel offers Rake's Café Bar, Lady Abercorn's Pub & Kitchen, Eastway Brasserie, Miyako and room service. Dining options range from Japanese cuisine and East End brasserie dining to cocktails, afternoon tea, pub classics and all-day social spaces.

Rake's Café Bar suits cocktails, coffee and a social East London atmosphere, Eastway Brasserie works well for relaxed brasserie dining, Miyako focuses on Japanese cuisine, and Lady Abercorn's Pub & Kitchen is great for pub classics and informal meals.

Advance booking is recommended, especially for popular dining times, brunch, afternoon tea, business lunches, weekend drinks and special occasions. Each venue has a distinct dining style, so booking ahead helps secure the right setting.

Yes. Room service is available daily from 06:30 to 23:00, with dishes, treats and beverages served in the privacy of your room. Guests with allergies or dietary requirements should share them when booking or ordering.

Yes. Free internet access and complimentary WiFi are available, and rooms include Chromecast and smart TV features. Digital check-in and digital key are also available for eligible stays.

Yes. The Family Room connects a king room to a twin or king room, creating a spacious 62 sq m layout with two oversized bathrooms. Family-friendly touches include children's robes and slippers, a colouring kit, teddy bear, chalkboard easel and a kids' menu.

Yes. The hotel offers 14 meeting and event spaces for conferences, private dining, weddings and celebrations, including the 1901 Ballroom and the Grade II-listed Masonic Temple. The spaces suit anything from corporate gatherings to high-character private events.

Yes. The hotel is pet-friendly, with toys, treats, plush beds and feeding bowls available for cats and dogs. A £60 per pet fee applies per stay, with additional cleaning fees depending on length of stay.

The hotel offers accessible routes to key areas including the public entrance, registration desk, restaurants, guest rooms, meeting spaces, public restrooms, business centre and concierge desk. Accessible guest rooms include mobility features, and service animals are welcome.

Guests can explore Leadenhall Market, the Barbican Centre, Spitalfields, Brick Lane, the Tower of London, Tower Bridge, St Paul's Cathedral, Whitechapel Gallery and Borough Market within walking distance or easy reach of the hotel.

Yes. The hotel is well placed for East London markets, nightlife, galleries, street food, creative neighbourhoods and independent shops. It works well for guests who want the City nearby but also want more character than a corporate glass cube.

Check-in is from 15:00 and check-out is by 12:00. Guests checking in must be at least 18 and should bring valid original identification; early check-in and late check-out requests are subject to availability.

Cancellation and change terms depend on the rate selected at booking. Room rates include 20% VAT, and a discretionary 5% service charge is added to the accommodation bill; the hotel is smoke-free, including vaping.

Guests can access eligible World of Hyatt benefits when booking qualifying stays, and members can earn points on qualifying restaurant purchases charged to their room.