FAQs
General FAQ
Andaz Dubai The Palm is a 5-Star Lifestyle hotel on Palm Jumeirah contemporary design, local culture and upscale living. It is well suited for families, couples, leisure travelers, business travelers and digital nomads.
The hotel caters to families, leisure travelers, business travelers and guests seeking beachfront stays with a wholesome experience.
Booking & Policies
The hotel’s cancellation policy requires changes or cancellations to be made at least 48 hours before arrival.
Yes, guests can earn and redeem rewards through the World of Hyatt loyalty program.
Early check‑in is offered when rooms are available, for an added fee.
Hotel Experience & General Information
The hotel provides a neighborhood-style experience with locally inspired design, creative dining, direct beach access and relaxed but upscale atmosphere. Its location on Palm East gives it an advantage as it is best for guests looking for a calm yet enjoyable stay.
Check- in is at 3:00 PM and check-out is by 12:00 PM. Early check-ins and late check-outs are subject to availability.
Rooms & Amenities
The hotel offers 186 stylish rooms and 30 suites including 4 premium suites - —and 116 Family Suites providing the perfect space to relax and unwind.
Yes. Andaz Family Suites provides spacious living spaces, ideal for families, long and short stay guests.
Yes, most of the room types include workspaces and business friendly features.
Many rooms and suites offer views of the Arabian Gulf or Palm Jumeirah, depending on the category booked.
Yes, the hotel provides 24 hours In-Room Dining.
Yes, rollaway beds are available upon request.
Parking, Travel & Transportation
The closest airport to Andaz Dubai The Palm is Al Maktoum International Airport which is 30-35 minutes away.
Yes. Complimentary parking is available for hotel guests.
Yes Andaz Dubai the Palm is at a walking distance from Palm Jumeirah Mall and a lovely family park - Al Ittihad Park. The hotel is also close to The View Palm Jumeirah and Aquaventure Waterpark.
Yes, the hotel provides valet parking services.
Hotel Facilities
Yes, the hotel has Ora spa on property.
Yes, the pool is open throughout the year.
Andaz Dubai The Palm has 7 distinct dining venues bursting with global and local flavors and creative culinary experiences.
- La Coco Social
- The Locale
- Andaz x Mokha 1450 Co-Working Lounge
- Le Petit Chef
- The Magic Table
- In-Room Dining
- Asia Asia
Yes, the hotel provides private beach access to the guests
Leisure facilities include indoor & outdoor pools, spa, fitness center and beachfront lounging areas.
Yes, the hotel has 16 EV charging points.
WiFi & Digital
Guests at Andaz Dubai The Palm receive complimentary high‑speed Wi‑Fi throughout the entire hotel.
Yes, the hotel offers mobile check-in.
Families & Groups
Yes, the hotel offers connecting rooms.
The hotel offers cribs to rooms upon request. All dining options also include kids’ menu.
Yes, the hotel accommodates large groups, meetings and events with flexible venues, modern facilities, and dedicated planning support.
Pets
No, the hotel has a no pet policy. Andaz Family Suites (Residences) allows pets and there is a security deposit of AED 5,000 (refundable upon checkout) and pet cleaning fee for short stay guests of AED 500 per day.
Accessibility
The hotel offers accessible rooms, step‑free routes, elevators, accessible restrooms, and mobility‑friendly public areas.