Owner Response

Love this place- beautiful, top notch service, peaceful. We have visited Ventana on a number of occasions and always look forward to our next visit.

Beautiful Oasis

The location and setting couldn't be more relaxing. We thoroughly enjoyed ourselves and plan to go back. We'd would rank it five stars but the food is not up to par. Customer service was amazing. Also loved the fact that the pools, jacuzzi and Japanese bath areas are open 24/7.

Wonderful Hotel

I cannot say enough about this hidden gem.  The location is one of a kind where else can you have beach view and mountains in the back? Everything about our stay was perfect. We were upgraded to an amazing room with a big soaking tub inside the room and a hot tub outside with an ocean view. We would’ve stayed forever if we could. The employees were amazing and had such a great attention to detail. They have so many activities while you’re there and beautiful walking trails around the property. This place is literally one of a kind and with it being all inclusive everything you need is there. We found the food to be amazing and we literally can’t wait to go back. Thank you for the Unforgettable experience

Unforgettable getaway

What an incredible week, we are already planning our return. The food was exceptional, the views are incredible of the ocean, and the redwoods. The rooms are spacious, and the 24 hour access to the sauna and heated pools was fantastic. We loved the resort included and paid experiences, Like beekeeping and hiking.

Magical experience in Big Sur

Beyond expectations! Ventana will exceed your every wish. The sprawling property gives you the opportunity to be enveloped  by nature yet have the modern conveniences surround you. If you are looking for a place to get away this is it. The spa is beyond relaxing. Each treatment better than the one before. The food!!! Wow does not explain it well enough. The staff from check in to check out your needs are beyond met.

Best vacation to date

It’s more than terrible experience, the ac in our room is keeping sending noise constantly, the cracking sound makes us have to wear ear plugs every minute in the room. Raining makes the hotel more like haunting house than a resort. Can’t tell it’s a Christmas or a Halloween. Worst ever experience and won’t recommend to any friends.

Want a haunting house? Go to Alila Big Sur

Traveled to Big Sur for an anniversary getaway and so glad we chose to stay at the Alila Ventana Big Sur. It was a perfect, relaxing, enjoyable experience that we certainly hope to replicate in the future. Staff was very attentive and helpful. Food was delicious. The location and the views were amazing. Highly recommend.

Well Worth It

I got sick eating at the restaurant, provided dietary restrictions, had it confirmed several times. I couldn't sleep and almost went to hospital.l by the pain. Celiac. I ordered breakfast the next day, again order had gluten. 3rd time delivery took 1.5 hours with ETA 30 mins and came with many items missing. I didnt enjoy my stay as I got sick because of the dietary restrictions not being followed by staff.

Poor customer service and food experience

Another excellent stay at the Alila Ventana Big Sur. Service, food and room quality were excellent. We'll be back again next year!

Another Amazing Stay at AVBS!!

My wife and I visited Alila Ventana Big Sur in early December 2025 and had a amazing time. I'd heard that the property was Hyatt's top property in the 48 states and was a little skeptical before arriving, but would now agree with that claim. The staff is exceptional. The food is exceptional. And the property and location are unmatched in our experience.

Alila Ventana is very down to earth and a place to relax, unwind, go on terrific hikes, relax by the pool, or soak in the hot tub. If you're looking for a glitzy or ritzy experience, look elsewhere. But if you want to be surrounded by nature and have a truly relaxing, quiet, and stress free experience - in one of nature's most spectacular locations - then I would highly recommend Alila Ventana Big Sur.

Hotel Guest Reviews | Alila Ventana Big Sur | Hyatt

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