Resort Bookings

As part of your stay, we are pleased to include the following meals and amenities:

• Dinner service on your arrival day
• Breakfast service on your departure day
• Breakfast, lunch & dinner service on all other days during your stay
• Gratuities for your included meals. All additional gratuities are at your discretion and are 100% distributed to colleagues
• In-room minibar & a branded refillable water bottle for your use while on property
• Selected programming & experiences
• Non-alcoholic sodas, waters, teas, coffees.

Additional meals and amenities can be added to your stay for a supplemental fee, these include:

• Alcoholic beverages & mocktails
• Breakfast & Lunch service on your arrival day
• Lunch & Dinner service on your departure day
• Selected premium programming & experiences
• Spa experiences & treatments
• Please note: In room dining incurs a $10 delivery fee

Occupancy: Alila Ventana Big Sur is designed for those seeking a peaceful escape. To preserve this atmosphere, our accommodations are limited to a maximum of two guests per room.

Check in time: Check-in time is at 4pm. Due to the size and nature of our resort, we strongly encourage all guests to arrive on or after 4pm to avoid waiting for their room. We have limited ability to accommodate early arrivals and late departures.

Travel Conditions: For the most up-to-date information on the road conditions on the way to Alila Ventana Big Sur, please refer to the CalTrans District 5 website. Safe travels!

Gratuities: Gratuity is included on meals, housekeeping, and porterage. For spa and additional purchases such as alcoholic beverages, gratuity is not included.

Restrictions

Please note that spa services, retail, Alila Experiences, upgraded food offerings and alcoholic beverages—including our award-winning cocktails and wines from our 10,000-bottle cellar—are available for a supplementary charge.

To maximize guest and team member safety, and to minimize the impact of capacity restraints on our ability to accommodate requests, we kindly request that you work with your Leisure Concierge to schedule meal, fitness and activity reservations in advance of your stay. Additional private experiences are available for an additional fee.

Your visit to Ventana Big Sur should be worry-free. For your convenience, a daily gratuity for our service team members will be added to your guest folio. Additional a la carte beverages and services will be assessed a 22% gratuity that will be added to your guest folio. Offer based on double occupancy. For single occupancy rates, please call reservations. Rate subject to all applicable taxes.

Pet Policy

We’re delighted to welcome and pamper your four-legged companions. To ensure a seamless dining experience for all, dogs are invited to join you for breakfast, lunch, and dinner outside on The Sur House Terrace, weather permitting.  A dog bed and water bowl will be provided in your room, and our culinary team creates gourmet, dog-appropriate meals for an additional fee.

We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Fees

$150/stay with a maximum of 2 dogs