Alila Ventana Big Sur

Hotel Policies | Alila Ventana Big Sur | Hyatt

Hotel Policies

Resort Bookings

Each Ventana booking features the following inclusive offerings:
  • Dining in-room, poolside or perched above the ocean at The Sur House.
  • Convenient, healthy snacks to take on the day’s adventures, along with complimentary keepsake reusable water bottles.
  • Access to the resort’s Signature Experiences such as yoga, morning meditation, forest bathing and daily hikes.
  • Access to 24-hour fitness center.
  • Volvo chauffeur service within a 3-mile radius.
  • Complimentary excursion gear for your use on hikes, picnics and more.
  • Outdoor lounging nooks across the grounds, perfect for couples.

Restrictions
Please note that spa services, retail, Alila Experiences, upgraded food offerings and alcoholic beverages—including our award-winning cocktails and wines from our 10,000-bottle cellar—are available for a supplementary charge.

To maximize guest and team member safety, and to minimize the impact of capacity restraints on our ability to accommodate requests, we kindly request that you work with your Leisure Concierge to schedule meal, fitness and activity reservations in advance of your stay. Additional private experiences are available for an additional fee.

Ventana Big Sur is an adult-oriented experience. Your visit to Ventana Big Sur should be worry-free. For your convenience, a daily gratuity for our service team members will be added to your guest folio. Additional a la carte beverages and services will be assessed a 22% gratuity that will

be added to your guest folio. Offer based on double occupancy. For single occupancy rates, please call reservations. Rate subject to all applicable taxes.

Pet Policy

Beloved canine companions are welcome at Ventana Big Sur. A dog bed and water bowl will be provided in your room, and our culinary team creates gourmet, dog-appropriate meals for an additional fee. Dogs are also allowed on the South Terrace on The Sur House patio for breakfast and dinner. Takeout doggie meals available for purchase 7 a.m.–10 p.m. through In-Room Dining or at Sur House.

We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Fees
$150/stay with a maximum of 2 dogs
Weight Limits
One dog: 50 lbs
Two dogs: 75 lbs combined