At first, I was a bit hesitant to spend on Alila because it’s quite expensive compared to the hotels we usually go to. But after reading many good reviews about Alila, and since I wanted to do something different for my husband’s birthday celebration, I decided to proceed anyway. And it turned out that Alila did not disappoint at all.

“Luxurious” is the right word. Everything went smoothly from check-in to check-out. All the photos and videos we took during our stay were beautiful because the interior design is stunning — even starting from the lifts! The staff were all friendly and always smiling.

Although there is no kids’ pool, our kids still had a great time with the simply designed pool. Plus, it wasn’t crowded, so it was very peaceful for the kids to enjoy the pool by themselves. They also loved the free-flow chips provided. My mom, on the other hand, really enjoyed the free-flow coffee machine at the entrance of each level.

Everything provided in the room was high quality, and the bedding set was so comfortable.
All in all, we were very satisfied and can’t wait to come back to Alila again to make more memories.

“Luxurious stay with friendly staff, beautiful interior & comfy rooms. Kids had fun, everything smooth. Will come again!

Great view of KL, no noise in room and from environment, great wifi (as mobile data was not good on high floors)

Will be back

Very disappointing experience
I informed the hotel in advance that it was my wife’s birthday. The hotel confirmed by email that they would arrange a cake and a card, but nothing was done at all, with no explanation. Very unprofessional.
The bathroom was dirty, and cleanliness was clearly below standard.
The surrounding area felt uncomfortable and unsafe, especially at night.
Parking was extremely inconvenient. After parking, we had to change elevators three times just to reach the room, which is unacceptable for a hotel.
The only positive point is the direct bridge linking to the MRT.

Very disappointing stay

This was my second stay at Alila, and I returned specifically because I remember how spacious the room was. (I stayed there for the first time in 2019, prior to joining the Hyatt membership program.) 

Although the property is situated on the outskirts, its accessibility is excellent. The quick availability of Grab rides makes travel effortless and allows guests to completely avoid the congestion of KL town. 

The beauty of Hyatt property - the bathroom was impressively large and spacious, highlighted by a lengthy vanity and basin, with the shower and toilet areas conveniently sectioned off.

The only minor inconvenience I would mention is the main lift's slow journey when traveling between the ground level and the lobby on level 41. Apart from that, the experience was excellent.

A Hyatt stay that offers exceptional value for the price

Hotel room is clean and spacious, staff were helpful and prompt to respond to our request, only downside was needing to take lift up to L41 every single time to get transit to hotel room lift!
Stayed during nye- we could spot some fireworks! And it’s connected to bangsar station (fully sheltered)

Overall 👍🏻

I had a pleasant stay overall. The location was convenient, the room was clean and comfortable, and the atmosphere was relaxing. Staff were friendly and helpful throughout my stay. Good value for money and I would consider staying here again in the future.

Comfortable Stay with Great Service

Alila is classy and serene. An oasis of calm in busy KL. Whilst the Brickfields area may not be the most tourist-friendly, Alila stands out with its Level 41 lobby and high-floored rooms. Wading pool is great to lounge in. Entier is exceptional and up-market.

Serene Urban Getaway in the Middle of Brickfields.

We enjoyed our stay at Alila! Everything was clean and comfortable. Definitely recommend your next stay in KL to be here 👍🏼

Recommended stay!

Clean room, friendly staffs, near to MRT, speedy internet, and they gave me souvenir (I wasn't expecting that). Overall, a happy stay.

Nice!

Alila really exceed my experience. If you prefer luxury vacation, then choose Alila. The service is immaculate, the room is spacious and we just had a pleasant stay. I am a light sleeper, but I sleep very well at Alila. Love the bed and pillow. And what a surprise to receive yummy chocolate cake as we celebrate our anniversary.

Hotel Guest Reviews | Alila Bangsar Kuala Lumpur | Hyatt

Reviews