Alila embodies absolute luxury with meticulous attention to every detail. From the moment you arrive, you are taken aback by the striking architecture that blends effortlessly into the surrounding landscape. Check-in is an experience in itself, with an exceptionally warm welcome that includes a refreshing drink and a massage.
The architecture feels both inviting and intimate, creating a serene sense of privacy throughout the resort. Staff greet you by name and make you feel genuinely at home. Couples, in particular, will adore their stay here. While the gym is smaller than most, it is equipped with the latest equipment to suit all fitness levels.
The restaurant staff and chefs deliver refined, high-end cuisine while maintaining the relaxed essence of a Balinese dining experience. I cannot fully express how wonderful our stay was, thanks to the staff’s exceptional attentiveness and the outstanding standard of service.

Balinese Luxury and a perfect Couples Retreat

The setting is undeniably its strongest asset, but unfortunately the food and service were mediocre and inconsistent. One particularly disappointing experience was with the laundry service: my clothes were collected promptly on arrival, but were only returned on my departure day,and alarmingly, they came back still dirty. For a property positioned at this level of luxury, attention to detail and service recovery should be far better.
In summary, Alila Villas Uluwatu excels in location and architecture, but the operational execution, especially service and dining—fell short of what one would reasonably expect from a resort of this calibre.

Less than I expected

The Alila Uluwatu exceeded our expectations. Our entire experience was very memorable. It is a beautiful luxurious resort with nature experience.

Best Hotel in Uluwatu

Owner Response

Amazing property even after 16 years. Beautiful views and awesome room.

Dodi has been there since the start and it’s the great staff like him that makes the experience elevated. He gave us multiple buggy rides, a tour of the 3 bedroom villas and also a departure gift. 

Wish we had spent more time and stayed longer on property but we had activities almost every day in Bali.

Photographer Andy also gave me a quick photo shoot and one complimentary photo and no pushy sales as he knew I had taken many photos.

Beautiful Cliffside Resort

Stunning location with beautiful villas to stay and among the best staff in the world taking care of my every need. 
Would love to go back there to stay just as a regular guest.

Fabulous stay with stunning views and great food along with super caring staff.

Fresh off from our stay at Mandapa Reserve, our final pitstop on our Balinese vacation in the 2-bedroom Cliff Edge Villa at Alila Uluwatu was however stunningly disappointing, given the Insta-worthy photos that we often see online & given the almost similar price points comparable to Mandapa & other top-tier properties on the island. Pre-stay expectations were naturally high, but we left awfully disappointed.

Firstly, compliment is due to the reservation online team who handled our pre-arrival queries & requests promptly & efficiently. Our bookings for airport transfer & dinner reservation at The Warung were promptly executed. However, our pleasant experience at Alila Uluwatu ended rather prematurely at pre-check in.  

1.	Check-in arrival at Alila Uluwatu

On the day of check-in, we arrived at Alila Uluwatu in a convoy of 2 vehicles. My mother & sister, together with our four suitcases, arrived first at the hotel. While waiting for my delayed arrival in the second vehicle & for my authorisation to check in (as the reservation is under my name), several staff members attempted to load our suitcases into a hotel car without verifying the owner’s identity or against any relevant booking details. My sister had to intervene, after which the suitcases were returned back to the lobby, amidst confused look among the staff members. Wondering if the staff members were ever trained to handle guests’ belongings in a professional & organised manner. 

In addition, unlike many other properties we had stayed at in Bali, the welcome reception at Alila Uluwatu was sadly lacking, more so at a supposedly top-tier property like Alila Uluwatu. On their early arrival, my mother & sister noticed that there was a lack of staff members to attend to the guests at the main entrance. Also, a seemingly senior staff member (Caucasian lady) was present at the lobby, but despite making eye contact, she neither made any attempt to greet nor smile at us, nor to the other guests. Such a disappointing first impression, when a senior staff could behave in such a lackadaisical manner that would not stand as a good example of leadership for other staff at the property. Incidentally, this senior staff was sighted on other occasions during our stay, and in similar fashion, not a single smile & an ounce of friendliness befitting a staff of Alila Uluwatu.

Certainly not the expected reception we were expecting from an establishment like Alila Uluwatu. What a stark contrast in service quality when compared to the superb welcoming reception we had experienced at Mandapa Reserve. No apologies for the comparison as we were utterly pampered by the superb team at Mandapa Reserve.
 
2.	Two-Bedroom Cliff Edge Villa

Upon being ushered to our villa by our butler, the villa was visually stunning with its wide expanse of space, much like what we have seen online. However, everything else inside began to show its age, to unravel the lack of maintenance of the inner hardware & finishings.

The remote controls for the air-conditioning units in our bedrooms were not functioning, and we had to request for them to be fixed. What would have been a basic item that guests would use during their stay, such item should be in proper working condition prior to guest check-in. 

Secondly, one of the wood panels on a drawer (where the safe deposit box was located) in the third bedroom of the villa fell off its hinges to the floor, barely missing hitting my foot. Clearly a hazard to any guest & upon closer inspection across the entire villa, the wood panels were definitely showing their age. Why is the Management not looking into this to ensure the comfort, aesthetics & safety of their guests, while still continuing to charge premium rates? 

Thirdly, cleanliness of the deck chairs by the villa pool & within the outdoor cabana can be improved. Oil stains & dark stains should be cleaned up. Also, broken & unhinged wood panels of the outdoor cabana should be attended to prevent untoward incidents.    

3.	Breakfast at Cire

Overall, breakfast service at Cire was extremely slow, given that the restaurant was not filled with guests. A simple pot of peppermint tea or a glass of mango juice took more than 20 minutes to be served, and that was just the drinks. The ordered dishes took unreasonably long waiting time to be served as well. Unsurprisingly, when reading online reviews of the breakfast service from other guests, the slow service delivery has been a consistent issue at Cire. Perhaps this calls for urgent immediate attention to systemic service issues at Cire? Or does the Management think this is not an issue?

4.	Dinner at The Warung

All is not lost from our stay at Alila Uluwatu as the service staff at The Warung were pleasant & attentive during our dining experience there. The only drawback from our experience was the somewhat limited menu spread during the ‘Pasar Malam’ evening, where there could have been a larger selection of food stalls. 

Lastly, in comparison to the high standards of service & personal attention we had experienced in Mandapa Reserve & even during our previous stay at your sister property, Alila Seminyak, our stay at Alila Uluwatu was regrettably underwhelming. Another interesting observation we had from our stay at Alila Uluwatu was the somewhat inconsistent service that was extended to Asian guests compared to Caucasian guests, where the latter were more likely than not, to be accorded better & more attentive service than one who is an Asian guest. 

As a loyal Hyatt member, and one who is passionate towards this brand of hotels, the shortcomings arising from our stay at Alila Uluwatu were glaringly obvious. Putting aside the high price points & perceived prestige of Alila Uluwatu, just based off the service quality & standards we had experienced during our stay, any other ‘lesser’ & ‘lower priced’ establishments could have easily met or surpassed Alila Uluwatu’s standard of service. In terms of value of money, Alila Uluwatu certain ain’t it. 

I do hope that Alila Uluwatu would take this review constructively, and to ensure improved & more consistent service quality for future guests, one that is synonymous with the Alila & Hyatt brands.

What could have been a good stay at Alila Uluwatu...

From when we checked in, to our last farewell, the staff were fantastic.  We have never stayed anywhere so special.  From the private pool to the restaurants, food, entertainment, we couldn't fault it.

The most amazing hotel we have ever stayed in.

Victoria, Bila and Henry are godsent and super awesome. They moved hell and heaven to made our stay as enjoyable and smooth as possible. They even anticipated our toddlers health, hygiene, toys and meal needs in advance. They even lent us lots of baby items sterilizer, humidifier, animal floaties, kids puzzles & cuddle toys, kids toilet seats and even mini stepping ladder for our kids who are learning to wash hands by themselves! Bravo, Vici & team!

Superb Guest Experience Team

The most wonderful experience. One of a lifetime. Felt genuinely cared for. Amazing, beautiful property and service that exceeds in every conceivable level. A masterclass in how to value your guests and provide a truly unbelievable experience. Thank you.

Incredible

Alila Uluwatu is a sanctuary of culinary delights! the cabanas for private dining are exceptional and the quirky art work sets the hotel aside. the  villa is prefect for R&R and relaxation, I moved from indoor lounge overlooking the pool to outdoor sun lounge then took a shady respite in the covered pool side cabana, delighting in the lush trees and flowers that brough butterflies and dragon flies around. 
the easy walk down the terraces to dining made moving around easy but buggies were on hand if the stairs were too much after a delish lunch or dinner or if you were too rubbery kneed after a spa treatment!
Delightful staff, of note were Yumi, RIshma and Dion in the outlets, bringing amazing food and Andy is a whiz at relaxing his subjects; we have some of our favourite portraits from the stunning grounds, a lovely surprise to have a photo shoot during the stay!

Serene Sanctuary

Alila Villas Pathway, from Sacred Hills to Ocean&rsquo;s Edge Explore the island&rsquo;s contrasts&mdash;quiet jungle mornings in Ubud and sun-kissed afternoons atop Uluwatu&rsquo;s cliffs. A graceful passage between two realms of beauty.
Inclusions:
Alila Ubud:
<ul>
<li>2-night stay at Terrace Tree Villa or Pool Villa</li>
<li>Daily breakfast &amp; afternoon tea for 2 (two) persons.</li>
<li>One-time Inter-transfer to Alila Villas Uluwatu</li>
<li>One-time airport transfer for your arrival or departure from Alila Ubud</li>
<li>One-time Balinese massage (60 minutes) or themed dinner</li>
<li>One-time immersive Alila Moment &ndash; Silversmith Jewelry Making</li>
<li>Yoga, Tai Chi, Qi Gong and Rice Paddy Walk classes based on weekly schedule</li>
<li>Daily poolside afternoon tea</li>
<li>Shuttle service to Ubud central based on daily schedule</li>
<li>One-hour professional photography session</li>
</ul>
Alila Villas Uluwatu:
<ul>
<li>2-night accommodation at One Bedroom Pool Villa</li>
<li>Daily a la carte breakfast</li>
<li>Daily Resort and Wellness Activities</li>
<li>One-time Artisan Gastronomy or 90 minutes Spa Treatment at Spa Alila</li>
<li>One-time Inter-transfer to to Alila Ubud</li>
<li>Complimentary drop off and pick up service to and from Savaya</li>
<li>One-time airport transfer for your arrival or departure from Alila Villas Uluwatu</li>
</ul>

Reviews, Luxury Bali Stay with Ocean Views | Alila Villas Uluwatu | Hyatt

Reviews