FAQ | Alila Napa Valley
FAQs
Rooms & Amenities
Yes, many rooms and suites feature private balconies with vineyard, mountain or streamside views.
We have six connecting rooms available, but they are not guaranteed. Our team can assist with adjacent room requests based on availability.
Yes, turndown service is provided based on VIP level.
Parking, Travel & Transportation
Alila Napa Valley does not offer direct airport transfers. Our concierge can assist with arranging transportation.
Yes, valet parking is available for $35 per night. EV charging stations are also available on-site and complimentary to all resort or restaurant patrons.
Hotel Facilities
Reservations are recommended for dinner service in Violetto Restaurant. Salvia Terrace & Bar is available for a casual breakfast, lunch and dinner.
Yes, in-room dining is available. Menus are accessible via the in-room concierge tablet.
Absolutely. Our culinary team is happy to accommodate dietary restrictions and preferences with advance notice.
Spa treatments can be booked through our concierge or in-room tablet. Our spa is open seven days a week from 10:00AM – 6:00PM.
Yes, our outdoor pool is heated and available year-round. Hours are 9:00AM – 9:00PM. Afternoon food service is offered seasonally.
Yes, guests can enjoy forest bathing, astrology readings, vineyard-view painting, and more through our Alila Moments program.
Families & Groups
Yes, Alila Napa Valley offers a stunning setting for weddings and private events, including full property buyouts. Request additional information regarding availability and pricing here: Request Pricing.
Yes, group rates are available for qualifying bookings. Please contact our sales team for details at APCAL-Sales-ACL@alilahotels.com or call us at (707) 302-5473
Pets
Pets are not permitted in guestrooms, except licensed service animals. Pets are accommodated for seating outdoors on Salvia Terrace & Bar Veranda.
Booking & Policies
Check-in is at 4:00 PM, and check-out is at 12:00 PM. World of Hyatt elite tiers may have additional benefits.
Policies vary by rate and booking channel. Please refer to your reservation confirmation.
We do not offer a formal waitlist. We recommend contacting our reservations team over special event dates.
Yes, reservations can be made by phone by calling our reservations main line: (707) 963-7000.
Alila Napa Valley is tailored to adults. Please contact the resort for guidance on age policies.
Alila Napa Valley is a non-smoking property. A $500 smoking fee will be charged to your room with evidence of smoke.
We accept major credit cards including Visa, MasterCard, American Express, and Discover. Violetto & Salvia Restaurant is cashless.