We arrived about a week before hurricane Melissa and got stranded there. Great facility and staff helped us survive, and continued to provide the best services they could offer during that time. I give two thumbs up to this resort and the Hyatt Corporation.

I visited Hyatt Zilara Rose Hall in Montego Bay in late October 2025 for what was meant to be a short four-day getaway. Just two days after we arrived, Hurricane Melissa rapidly intensified into a Category 5 storm, forcing all flights to be canceled and leaving us stranded for 11 days. Even in the midst of chaos, the Hyatt Zilara team demonstrated true leadership, compassion, and professionalism. General Manager Adrian Whitehead and his staff communicated updates clearly, prioritized guest safety, and worked tirelessly to restore services. Although we temporarily lost Wi-Fi, running water, and air conditioning, Wi-Fi was restored within 24 hours and water within 48–72 hours. Throughout it all, we were continuously provided hot Jamaican meals, drinks, and entertainment to keep guests calm and comfortable. What stood out most was the resilience and kindness of the staff. Though ALL staff was wonderful, I want to give special thanks to employees like Callela, Unique, Seanah, and Ro who continued to serve guests with smiles, even while facing uncertainty about their own families and homes. Their warmth and grace truly embodied the spirit of Jamaica. Once travel resumed, the hotel arranged safe transportation for us to Kingston, nearly three hours away, so we could finally fly home. Hyatt’s coordination and support during such a stressful time made all the difference. I am deeply grateful for the care and humanity shown by everyone at Hyatt Zilara Rose Hall. They turned a frightening experience into a reminder of what hospitality really means. If I ever return to Jamaica, this is the only place I’ll stay. 💚🇯🇲

My wife and I just visited the Hyatt Zilara/Ziva property in October, right before the hurricane. We were there one week prior to Hurricane Melissa, and will talk about the great experiences that we had, and the beauty of the property. I really enjoyed the 2 in 1 feeling of this property as we stayed in the Zilara side in a swim up junior suite but had access to the Ziva side as well. Most of the food was on the Ziva side anyways which wasn’t a problem for us. Everything about the resort, including the people, the vibes, the atmosphere and beauty of the island, was truly spectacular. Donjay at the pool bar held it down, kept the party going. Sharon and Tanieka at the Zen Spa gave us the best couples massage we’ve ever had. Sharon gave us a great price (special deal) for the Pimento Bamboo massage, which my wife and I would both highly recommend. The spa itself was also beautiful. We went parasailing as well right off our resort for a great price. The food I would rate about 9/10 overall. Plenty of options are available. Two nights before our departure, the whole building that our room was in lost AC. We received a note under our door stating the air would be out and take 48 hours to restore. We received a call shortly thereafter from Kay, Director of Relations for Hyatt who was able to offer us another swim up room, ready for us to check into right away, along with resort credit for the inconvenience and a refund on the difference in room rates, as we would be downgrading from a swim up junior suite to a swim up king room. It was no inconvenience for us, really, but the resort staff was very helpful during this time. We know that the property just underwent some damage from Hurricane Melissa. We pray for those workers and people of Jamaica. They have the best spirit and did a great job during the hurricane as we followed along on social media. We were happy to see the resilience of the Jamaican people and how they tried to make light during the darkness. Hyatt Zilara and Ziva Rose Hall will forever be loved and we are excited to come back in the future!

You will not be disappointed. The staff here is amazing. They are very attentive and exceed your needs and expectations.

I think it’s somewhat unfair because a hurricane came near the end of our stay, but the hurricane didn’t break our bathroom door or cause some of the other issues that we had with our shower, water or food. However most of the staff were very nice

Resort was beautiful customer service with extraordinary idea have a butler cow and prince they were great young helpful with restaurant recommendations anything that was needed I feel loose so the resort needs to come up with the other activities for the adult part of the resort because there was nothing really to do after dinner on Adult side.

definitely don’t think it will be somewhere we will come back. I feel like we have had to pay for a lot like room service, certain things off the menu, and the cabanas and spa on top of requiring a $300 deposit as soon as you check in. and at the beach they don’t have people taking care of the things you need and were kinda rude about things and we didn’t really know where anything was and half the restaurants have been closed idk for it to be labeled “all inclusive” it’s not all inclusive.

Don't waste your money--there are better places to go. Not much beach. The pool is loud. The food and drink are subpar. I would recommend going somewhere else.

The food was amazing, the ocean view, the beach and being in Jamaica was amazing. Unfortunately, the resort was outdated. The room was not the cleanest, the floors appeared dirty, and the bed was not very comfortable. Seems like an average resort to my husband and I.

Hyatt Zilara is a beautiful resort, and having access to Hyatt Ziva is an added bonus! I made dinner reservations with the concierge desk right after checking in. Jerk Hut was my favorite dining spot! The pools and beach were both fantastic. The atmosphere was perfect for us. I already miss it!