Hyatt Zilara Rose Hall
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American appliances/devices, we recommend bringing an adaptor.
No, we are an adults-only resort welcoming guests of ages 18 and above.
We only accept Visa, Master Card and American Express.
Yes. A pre-authorized hold will be applied as a deposit. Please consult with our Front Desk staff for specific details.
The currency used within the resort is USD, and USD and JMD are accepted island-wide. Foreign exchange rates may vary and change on a daily basis; subject to availability.
In-room safes are included in all suite categories. Our resort is not liable for unattended items left in public areas or valuables left outside the in-room safe.
We recommend you do not drink faucet/tap water; the resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant with the highest level in industry sanitation standards and best practices
A nurse is available on-site 24 hours for emergency assistance, and the regular hours of operation are daily from 9 a.m.–5 p.m. The nurse’s consultation attracts an additional charge. Our resort is located within a 5-minute drive to the nearest private hospital.
It depends on the items as some restrictions apply due to Customs regulations. Additional fees apply.
Yes, for your convenience, an ATM is available on-site.
All drinks and meals are included. Also included are on-site entertainment, fitness facilities, non-motorized aquatic sports, daily outdoor and indoor activities, in-suite minibar and free Wi-Fi. Tastings and multiple social activities are also part of the all-inclusive package. Please visit here for more information.
Yes. The rate is US $199 for access to the property from 11 a.m.–5 p.m., and 6–11 p.m. Day passes are subject to availability based on occupancy; prices are subject to change.
Yes. You may visit our resort by purchasing a day pass in advance.
Please consult inclusions with your international travel agent.
All registered guests of Hyatt Zilara Rose Hall have full access to Hyatt Ziva Rose Hall and vice versa
No, due to local regulations.
We offer non-motorized water sports such as kayaking, windsurfing, snorkeling, boogie boarding, stand-up paddle and sailing.
Yes, subject to availability with prior planning.
Yes. Local shopping areas located nearby, accessible via taxi or similar.
Generally, activities are offered on-site such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third party vendors at an additional charge.
We offer a number of options ranging from floral arrangements, private dinners, food and beverage amenities, room decorations and more. For available options, please contact our concierge team at +1 876 618 1234 or at jamaicaconcierge@hyatt.com.
You may schedule activities and other services prior to arrival by using our E-Concierge tool. Additionally, our tour operator, Island Routes, offers an exciting list of off-site tours and excursions. For further information, you may contact them directly: +1 877 768 8370 (8 a.m.–8 p.m. ET).
Sangster International Airport is a 15-minute drive from the hotel.
You may schedule airport transportation and other services prior to arrival by using our E-Concierge service. Transport services are subject to availability.
After clearing customs, please proceed to the left for the Hyatt Airport Lounge. Our shared shuttle service is available at a roundtrip charge of US $39.99 per adult, including the 16.5% tax. The recommended time for departure from the resort to the airport is 3 hours.
Yes, we offer guest-only free parking, subject to availability.
No. Rooms are assigned only upon check-in and are subject to availability.
Yes, you may upgrade your room during check-in; additional costs apply.
Oceanfront rooms offer unobstructed, panoramic ocean views. Ocean View rooms offer a partial ocean view.
Offering an exceptional hospitality experience, our Concierge Desk will be your first point of contact for queries and special requests. The team is also available for assistance with coordinating on-site and off-site services. Available from 7 a.m.–10 p.m. daily.
We offer king and double beds, and some suites have sleeper sofas. Specific details on bedding configurations per suite are outlined in Suites.
Yes! With our varied resort activities, all guests will find ample opportunities to make new and long-lasting connections with like-minded people.
All rooms above the 2nd floor of any building have balconies.
Butler services are available for guests staying at a Ziva Ocean View Butler Jr. Suite, a Ziva One Bedroom Oceanfront Butler Suite, a Ziva One Bedroom Ocean View Butler Swim Up Suite, and a Presidential Suite.
Yes. Cabana rentals can be arranged at the Concierge. Please email jamaicaconcierge@hyatt.com for more information.
The Main Pool is not heated; however, there are double-jetted tubs.
Please consult the Dining section of our website for specific dress code classifications per venue. Below are some further guidelines:
Note: The above guidelines are illustrative a not definitive.
Reservations are not required.
Yes, the resort offers gluten-free and vegetarian options, as well as additional assistance in accommodating special dietary needs. Please notify the resort ahead of time, or when you check in, should this be the case.
Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. A variety of specialty spirits and bottles, such as champagne and first-rate wines, are available for purchase.
Yes. 24-hour, all-inclusive suite service is available. A service fee applies to each request.
Most specialty cuisines restaurants are open from 6–10 p.m. Union Jack’Z (UK Sports Pub) serves food from 6_10 p.m. and features live music from 11 p.m.–2 a.m
Red Stripe Beer, Red Stripe Light Beer, Heineken Beer and Carib Beer are offered at the property.
Yes, the legal drinking age in Jamaica is 18. Adults aged 18–24 will be issued special wristbands at check-in, otherwise an official country issued ID is required at our bars for age verification.
All of our restaurants are open year-round. One or two restaurants may close at night during the week whenever there is a theme night. Please contact the hotel for details.
Yes. Private candlelight dinners start at US $209 plus tax per person at our beach palapas, and US $350 and upward for our gazebo locations. Packages include a specialty menu, a private server, location and service charges. Please contact our concierge team to book. Prices are subject to change without prior notice.
Reservations are not required; however, they are recommended for certain restaurants.
The restaurants are set up with tables of 2, 4, and between 5 and 8.
Yes, we have a swim-up bar, Pool Bar.
No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa: JamaicaSpa@hyatt.com.
No, we only offer all-inclusive rates.
No, we do not offer pre-arrival check-in.
Yes. Please contact the resort for further details, as hurricane policies are liable to change.
Smoking is prohibited within the constraints of the building. However, it is allowed in designated smoking areas.
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
No, due to resort policy. However, we do welcome service animals.
We offer accessible suites that are fully equipped for guests with special physical needs. Please contact us directly to learn more and to book.
Yes.