Sustainability Policies
Hyatt is committed to advancing environmental action so that destinations around the world remain healthy and vibrant for our guests, colleagues and communities. Thank you for your understanding and cooperation in helping us protect the environment. Learn more about Hyatt's World of Care program and related initiatives here.
Reducing Plastic Resources
Hotel Toranomon Hills actively supports the reduction of plastic waste through multiple resort-wide initiatives.
Disposable Guest Amenities
As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us.
Bottled Water
To minimize single-use plastic waste, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel at the built-in purified water station in your guestroom.
Notice for photo-shooting, filming or recording
We kindly ask that guests taking photos or videos while using the hotel’s bars and restaurants give due consideration to the privacy and comfort of other patrons and refrain from including them in the content. Please refrain from acts that may disturb other guests, taking photos for a prolonged period, livestreaming, as well as eating, drinking and changing clothes in the hotel public spaces.
In the interest of ensuring the enjoyment and privacy of other guests, please understand that on occasion, hotel staff may approach you regarding the use of cameras and / or other recording devices.
Additionally, please note that photo-shooting, filming or recording for business purpose is strictly prohibited.
Pet Policy
The hotel does not allow pets except for service animals.
Customer Harassment Policy
Click here for Customer Harassment Policy.
Other Hotel Policies
Please click here for Hotel Toranomon Hills’s terms and conditions.