A largely wonderful hotel. Huge, spotlessly clean rooms. Comfortable beds and pillows. Great central location. It's a nice touch that you are given a certificate for a free coffee or wine at the restaurant upstairs at check in. The main drawback to this hotel is the elevators -- they are small, and there aren't enough of them. I regularly waited 5-10 minutes for an elevator and sometimes more.

Perfect, but brief stay. I am local to Philadelphia, but needed a hotel while attending a conference. Beautiful room!!

We recently stayed at the Hyatt Bellevue in downtown Philadelphia, and overall, it’s a very nice hotel. The property itself is gorgeous, impeccably clean, and the accommodations and atmosphere were great. However, we ran into a few strange and frustrating service issues during our stay: Late-Night Delivery (First Batch): We used the hotel laundry service twice. The first time, the laundry itself was done fine, but someone banged on our door at 11:30 PM to deliver it—even though we had a "Do Not Disturb" sign up and were already asleep. Soaking Wet Laundry (Second Batch): The second time we used the service, the clothes were returned to us soaking wet, literally feeling like they had just been pulled straight out of the washer and folded without ever hitting a dryer. To their credit, the hotel did try to make this right: housekeeping took the clothes and dried them in their own dryer since we didn't have time to send them back out, and they removed the laundry charge from our bill. Disregard for "Do Not Disturb" (Second Incident): The night after the late laundry delivery, the DND sign was ignored yet again. My wife was getting ready in the room when someone gave a very quiet, almost unnoticeable knock. When she answered, it was a young housekeeping staff member who said he was "just making sure someone was in the room." It felt very invasive and unsettling—especially considering that if she hadn't heard the quiet knock, he easily could have walked right in. While management did step up financially to credit us for the wet laundry mix-up, the repeated disregard for our "Do Not Disturb" sign and the weird sequence of events made for a pretty unsettling experience. With better adherence to guest privacy, this would easily be a 5-star stay.

Gorgeous hotel, just not worth the price. Small room. Our “city view” was of a parking garage next door. They say all the right things (reception very nice) just didn’t always follow through.

Overall, we had a good stay. However, we were suprised to be a bit disappointed. We were "upgraded" to a Junior Suite. However, our room was an interior room that faced the interior courtyard. That and the overall room lighting made our stay incredibly DARK. We had to use our phone flashlights to find things in the closet. Doing hair & makeup in the bathroom was a challenge. The toilet paper holder was obviously ripped off the wall at some point and was not repaired well. The Pergola restaurant was mediocre. Our breakfast took over 45 minutes & that was after we had to ask if it could be checked on. The breakfast buffet as just okay. Items were not replenished on a timely basis. Overall, they always seems to be understaffed. Their bartenders were great though. Access to the Sporting Club was amazing. Best gym, by far.

The hotel is beautiful and the room was as well. Nicely appointed, nice staff. The room service is delivered in plastic containers, yet you are charged as if you're receiving plated food. I ordered dinner and breakfast and was disappointed to receive plastic containers and utensils both times. Also, I requested a fragrance free room in my reservation and my request was ignored. I have a severe neurological allergy and said same in my reservation. The sheets were scented and the bath products were so strongly scented that despite me putting them inside a closed closet, the smell still triggered my allergy. I was sick for a couple of days after my stay as a result.

Beautiful hotel, but there were many issues with the stay. Water took 5+ minutes to get hot, room had a slight smoke odor, and the room was missing a clock. We did not care about the clock, except there was a card indicating we'd be charged $150 if the clock was missing. Each issue was another call/visit to the front desk. The desk clerk did offer some Hyatt points for the trouble, We could only use the $100 credit in one restaurant, which was the same as the breakfast restaurant. Breakfast service was excellent, except the food was often lukewarm by the time it arrived. Service other times in the day was abysmal, resulting in our waiting for 10-15 minutes more than once for a server while the bartender happily chatted with his customers. An 18% tip was automatically added to all bills, so there was no downside to their making us wait. Our Amex food/beverage credits were not applied properly on the bill, which resulted in another long call to get it resolved. The $55/night parking garage failed to let us leave halfway through the visit, resulting in a delay while we found an attendant who could figure out how to fix it. The hotel advertised a secure walkway from garage to the 4th floor, but it was chained and padlocked (much to the surprise of staff). Fortunately there was a side entrance to the hotel from the garage, but after dark they locked that (despite an attendant being right inside who just pointed to the front door) and forced you to walk down a dark alley to get around to the front door.

The friendly staff made our stay exceptional from beginning to end! Xianna at check-in welcomed us with such warmth and care that she felt more like a friend than a staff member. David at the concierge desk was equally fantastic, sharing wonderful recommendations for exploring the area during our free time. Deja at valet was also consistently friendly and greeted us with a smile every time. Each of them went above and beyond to make us feel welcome and made our stay that much more memorable!

We stayed at the Bellevue Hotel as part of American Express' Fine Hotels and Resorts (FHR) collection and as a World of Hyatt member. First the POSITIVE: The guest rooms are a little dated, but the hotel as a whole is gorgeous. The lobby and the solarium are beautiful. The location is the best, with the hop on hop off bus stopping right in front of the hotel. We have not taken the subway but there is one around the corner. The food from Pergola was delicious and the restaurant staff was excellent. We enjoyed the daily free breakfast(up to $75 ) and used the $100 credit for dinner. Now for the NEGATIVE: A few days before we came, I emailed Guest relations services. We are celebrating my wife's birthday during the stay and I wanted to know if a little surprise can be arranged. It's ok if nothing can be done, but what was very disappointing was that I never received any response. Thinking I did not have the right email, I went online to find another email address but still did not get any response. Although I did not make that an issue during check in, this is not a good customer service for a FINE HOTEL and World of Hyatt collection. Now checking in was an issue. We arrived around 3pm and check in was a breeze. We were given our room key cards and we went directly to the room. My wife used her key card at the door, it opened, and LO and BEHOLD! the door chain was on! There was actually somebody still in the room! The guy said they requested a late check out and they were supposed to be in the room until 4pm. I went back downstairs to verify the room mix up and while my wife was waiting outside the room, the guy's wife came and tried to use her key card, and hers had stopped working. The front desk had canceled their key cards and activated ours, without even checking the room and making sure it's been cleared and cleaned! Somebody came and moved us to a different room, but this is not a way to start a stay in a FINE HOTEL and World of Hyatt collection. The next morning, on the day of my wife's birthday, as we were going out, I passed by the front desk and verified their email address. The lady at the front desk verified that I had the right email and when I told her I never received a response to my email, she asked me what the email was about. I told her it was for my wife's birthday and she greeted my wife and told her " don't worry, I will take care of you" and wrote down our room number. When we got back in the afternoon, I can tell my wife was a little disappointed when there was nothing in the room from the front desk. Why even tell her and not do anything? Not a good look for a FINE HOTEL and World of Hyatt collection. The next morning, the same lady was at the front desk but nothing was said about the day before and we never brought it up. We really enjoyed our trip to Philadelphia, my wife had a memorable birthday celebration. The 4pm late check out gave us extra time to relax before the long journey home. The only disappointment was that the Bellevue Hotel's front desk and customer service did not meet our expectations of a FINE HOTEL and World of Hyatt collection.

I have been a Globalist for over 20 years and am used to a high level of service at Hyatt. But The staff and team at Bellevue Philly managed to exceed expectations. In particular, Monique, Randall, Pedro, Ben, and Rina were all very helpful and outstanding. They went above and beyond to ensure we had an ideal stay. Please convey to Moe to reward and recognize them for their outstanding customer orientation.