This was a great experience. The location is an ancient Chinese town style and the envrionment is fantastic. There are multiple restaurants around the hotel. The public transportation is fair but taking taxi is easy.
The hotel features excellent facilities, beautiful Chinese-style gardens, and a stunning mountain view—truly unbeatable for the price. As a Hyatt Globalist, I was upgraded to a suite, which was spacious and tastefully decorated. I thoroughly enjoyed my stay and will definitely return with my family. The breakfast was average compared to other Hyatt hotels I've stayed at in China
The Unbound Collection by Hyatt Jinmao Purelax Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
the Hotel is absolutely classic and beautiful. it looks impressive with the famous Jade Dragon Snow Mountain as its backdrop. its landscape is well maintained. gracious black swans with red beaks swim in its pond. Llamas enjoy their afternoon in its soft green pasture. the whole environment is serene and exquisite. only golf carts are driven within this Hotel. the room is well decorated with hand carved furniture. the bed is super comfortable with high quality beddings. the balcony is private with view of the Mountain. the restaurants served tasty dishes with fresh local ingredients. the Team offered professional and attentive services. there is daily activities for guests including arts and craft workshop. the air is fresh. it is truly a non smoking facility. highly recommend.
The Unbound Collection by Hyatt Jinmao Purelax Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
Breakfast spread was good. Location is ideal since it’s a little outside the busy tourist areas but not too far. Very good staff service we were given free breakfast and we got to paddle in the little lake they hand on premises, feed the farm animals, make the dye handkerchiefs etc
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
You would expect more from a resort of this caliber, but unfortunately, it was a disappointing stay for our family's annual trip. Don't get me wrong, the views at the resort were spectacular, but the overall experience was marred by unprofessional service. It certainly didn't meet the standards of a 5-star resort.
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Dear guest, we deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the stay experience and quality, and standardize travel photography. If you come here next time, we hope you can book this hotel again, give us a chance to apologize, and look forward to visiting again.
Beautiful property, fabulous kids activities - canoe, tie & dye, sugar art making, animal feeding. We had the Peking duck for dinner one day and it was delicious. Breakfast had great selection but can do better with English tea offering - they only had chinese tea available. Will recommend to friends.
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Hotel Lijiang, The Unbound Collection Collection by Hyatt and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
The offer of a staff who drove me back to the block where my room is was beyond what I can comprehen with my 30+ years of travelling. He offered to carry me upstairs to my third floor unit after knowing I have just cycled 42km for four hours in an area where altitude is 2700m. His gesture and kindness will forever be remembered. Unfortunately I didn't get his name and of course I didn't take the offer. Nonetheless, I am deeply touched. Thank you Jinmao Lijiang 🙏
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Hotel Lijiang, The Unbound Collection Collection by Hyatt and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
The stay was exceptional, from the service of the staff to the rooms to the entire hotel environment. The staff were all so friendly and helpful, and went the extra mile to make sure the kids and adults were comfortable and happy. The rooms were huge and beautiful, and the kids were so happy to just stay in the hotel for the hotel activities e.g. feeding the animals, tie dye workshop, swimming in the heated pool. Breakfast was also amazing, amenities pristine. View of the mountain was a plus. 100% recommend!!!
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Hotel Lijiang, The Unbound Collection Collection by Hyatt and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards
Location (4.5/5): Conveniently near Shuhe Ancient Town. Accommodations (3/5): Blend of local charm and modern comfort. Assigned a room with unfinished building view - disappointing. Dining (5/5): Outstanding culinary experience. Service (3/5): Helpful concierge with luggage’s and shuttles. However, the overall customer service falls short compared to other Unbound Collection hotels. No prior outreach for Globalists, and the front desk lacks warmth during interactions.
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Hotel Lijiang the Unbound Collection by Hyatt Hotel, and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and have a separate balcony overlooking the magnificent Jade Dragon Snow Mountain. We will continue to work hard to ensure every guest feels at home.wish you all the best!
JinMao Hotel Lijiang is indeed a 5+-star hotel. However it is the staff who makes the hotel more than 5-stars by their exceptional warm professionalism provided always with smiles. The JinMao Hotel grounds, architecture, and interior design exude serenity, calm and beauty with its lake and the majestic Jade Dragon Snow Mountain.
The Unbound Collection by Hyatt Jinmao Hotel Lijiang, 业主 at Jinmao Purelax Lijiang, the Unbound Collection By HYATT, responded to this review
Thank you very much for staying at Jinmao Hotel Lijiang, The Unbound Collection Collection by Hyatt and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific. All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain. We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way. With best regards.
Showing 10 reviews since June 9, 2024.