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Owner Response

The hotel features excellent facilities, beautiful Chinese-style gardens, and a stunning mountain view—truly unbeatable for the price. As a Hyatt Globalist, I was upgraded to a suite, which was spacious and tastefully decorated. I thoroughly enjoyed my stay and will definitely return with my family. The breakfast was average compared to other Hyatt hotels I've stayed at in China

Absolutely worth the money

the Hotel is absolutely classic and beautiful. it looks impressive with the famous Jade Dragon Snow Mountain as its backdrop. its landscape is well maintained. gracious black swans with red beaks swim in its pond. Llamas enjoy their afternoon in its soft green pasture. the whole environment is serene and exquisite. only golf carts are driven within this Hotel. the room is well decorated with hand carved furniture. the bed is super comfortable with high quality beddings. the balcony is private with view of the Mountain. the restaurants served tasty dishes with fresh local ingredients. the Team offered  professional and attentive services. there is daily activities for guests including arts and craft workshop. the air is fresh. it is truly a non smoking facility. highly recommend.

Paradise in Lijiang

Breakfast spread was good. Location is ideal since it’s a little outside the busy tourist areas but not too far. Very good staff service we were given free breakfast and we got to paddle in the little lake they hand on premises, feed the farm animals, make the dye handkerchiefs etc

Gorgeous hotel

You would expect more from a resort of this caliber, but unfortunately, it was a disappointing stay for our family's annual trip. Don't get me wrong, the views at the resort were spectacular, but the overall experience was marred by unprofessional service. It certainly didn't meet the standards of a 5-star resort.

Fantastic View BUT Unprofessionaly Run!

Beautiful property, fabulous kids activities - canoe, tie & dye, sugar art making, animal feeding. We had the Peking duck for dinner one day and it was delicious. Breakfast had great selection but can do better with English tea offering - they only had chinese tea available. Will recommend to friends.

Great experience for kids

The offer of a staff who drove me back to the block where my room is was beyond what I can comprehen with my 30+ years of travelling. He offered to carry me upstairs to my third floor unit after knowing I have just cycled 42km for four hours in an area where altitude is 2700m. His gesture and kindness will forever be remembered. Unfortunately I didn't get his name and of course I didn't take the offer. Nonetheless, I am deeply touched. Thank you Jinmao Lijiang 🙏

Jinmao Lijiang experience

The stay was exceptional, from the service of the staff to the rooms to the entire hotel environment. The staff were all so friendly and helpful, and went the extra mile to make sure the kids and adults were comfortable and happy. The rooms were huge and beautiful, and the kids were so happy to just stay in the hotel for the hotel activities e.g. feeding the animals, tie dye workshop, swimming in the heated pool. Breakfast was also amazing, amenities pristine. View of the mountain was a plus. 100% recommend!!!

Exceptional hotel for adults and kids!

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Location (4.5/5): Conveniently near Shuhe Ancient Town.

Accommodations (3/5): Blend of local charm and modern comfort. Assigned a room with unfinished building view - disappointing.

Dining (5/5): Outstanding culinary experience.

Service (3/5): Helpful concierge with luggage’s and shuttles. However, the overall customer service falls short compared to other Unbound Collection hotels. No prior outreach for Globalists, and the front desk lacks warmth during interactions.

Jinmao Hotel Lijiang: A 4-Star Stay

JinMao Hotel Lijiang is indeed a 5+-star hotel. However it is the staff who makes the hotel more than 5-stars by their exceptional warm professionalism provided always with smiles.
The JinMao Hotel grounds, architecture, and interior design exude serenity, calm and beauty with its lake and the majestic Jade Dragon Snow Mountain. 

Exceptional & Beautiful

Absolutely amazing experience in a beautiful setting, the staff are so kind especially Emna from Tunisia. Would definitely be back here again.

Hotel Reviews | Jinmao Purelax Lijiang | The Unbound Collection by Hyatt

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