I continue to be amazed with the excellence in guest satisfaction at the Hotel Figueroa. 5 star service consistently each and every visit. I always look forward to my stays at this great hotel.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
It's always a pleasure to see you at Hotel Fig, Rick! Repeat visits are the greatest compliment we can receive. Thank you for your wonderful review, and we look forward to your next stay.
Service is excellent and just across the street from LA Live. Rooms very clean, small but well appointed for an historic hotel. Very stylish design, exceptional staff.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
We're appreciate your review, Jennifer. I'm so glad you found your room comfortable and our team helpful during your stay. We would love to welcome you back any time.
I need to start by praising the staff. Every single person was invested in our having a wonderful experience. They went over and above in anticipating and accommodating our every need. The hotel itself is a beautiful historic adaptive reuse project and just gorgeous inside. If you're staying in downtown LA, this is the spot.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
What a delightful review! Thank you for sharing your experience and for your warm words about our team. We're so grateful for your recommendation, and look forward to seeing you again.
Staff was so lovely, warm, and accommodating! We recently had our room block and wedding stay with The Figueroa. The historic hotel is lovely and the staff gave us a warm welcome for our wedding weekend. They also had everything we needed for our hair and makeup team to get there and the hotel itself was beautiful. It was so easy communicating with the, special shout out to Jessica who worked closely with our wedding planner, Yu & Us, who went out of her way to make our stay so lovely!
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
Thank you so much for spending your wedding weekend with us, Diana. That is an honor we don't take lightly. I'll pass on your kind words to Jessica, who will be thrilled to hear that she helped make your stay even more special. I hope we'll see you back for many more celebrations in the future!
Location is convenient to Crypto, but that’s not the story. This hotel has charm for days! An upgrade to a suite is well worth it, especially if the cost difference isn’t significant. Items a great value. The front desk staff is exceptional, especially Victor Lara. Friendly, attentive and that anticipate all your needs.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
I'm delighted to hear that you found Hotel Fig so charming, Johnny. Thank you for your lovely words for Victor and Lara. I know it will make their day to hear that they helped make your stay special. Please come see us again next time you're in DTLA!
Beautiful boutique hotel in the heart of LA. Friendly staff and nice rooms/ bathrooms. I'd stay here again for sure. Dog friendly.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
Thank you for sharing your experience, Alex! I'm delighted to hear that you found our team so friendly. We would love to welcome you (and your pup) to Hotel Fig again.
The hotel is beautiful with amazing staff in a prime DTLA location. The coffee at the bar was wonderful, and the rooms are great, even though some are small. The aesthetic is amazing.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
We're so grateful for this wonderful review, Jhada, and so glad you enjoyed your morning coffee! It would be our pleasure to welcome you back on your next visit to DTLA.
My favorite hotel in DT LA (if you want boutique, the Intercontinental is great for a ton of other reasons). What an amazing find! Check-in was warm, personal, and effortlessly friendly. Hayley offered the exact type of expertise, warmth, and human touch that makes a place like this such a standout experience. The building itself is so cool—formerly the old YWCA headquarters, redone in an eclectic aesthetic that feels modern, stylish, and hip without losing touch with its history. The common spaces are beautiful, the pool area and Casita are pure SoCal cool, and the mezzanine level features incredible photos honoring the visionary women behind the space (definitely look for the photo of suffragettes in all white, sitting right next to a bar that is easily the best example of contemporary LA interior design I’ve seen). With thought-provoking art on the walls, the whole vibe is pure gold. Bravo to Hyatt Unbound for letting this boutique hotel sing a complex melody that hits all the right notes.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
Thank you for this charming review, Jacob! It's such a joy when our unique history resonates with our guests. Hayley is a gem, and I'll be sure to let her know that she helped make your stay special. We would love to welcome you back any time.
Very nice classic hotel. Restaurant by pool was exceptional. Room comfortable, bathroom very nice. Lots of other good dining options nearby. Staff always super friendly. Only problem had nothing to do with hotel, but the area. Been there three times now and the homeless situation around the hotel is significant up and down Figueroa. Not the hotels fault, but know before you go.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
Thank you so much for your review and feedback! We're always happy to provide a relaxing space for business travelers. We would love to see you again next time DTLA is on your itinerary.
Absolutely beautiful and very clean. I wish we had more time just to spend at the hotel. Very very refreshing to come back to after being in dtla all day. The room was so clean and comfortable.
Connie Wang, General Manager at Hotel Figueroa - The Unbound Collection by Hyatt, responded to this review
Thank you for your wonderful review, Nina! I'm so glad you found your room comfortable and restful. On your next visit to DTLA, you'll have to plan an extra day so you can relax by the pool as long as you like.
Showing 10 reviews since August 26, 2026.