Always a great experience at The Thompson. Friendly staff, always efficient with whatever questions I might have. Great location. The Parker bar is always a good experience.
The 3rd party vendor for the Thompson Hotel was substandard. Awful. They appear to be disorganized and lazy. When we were checking out--trying to make it to the car rental place after refueling on our way to make a flight--it took 30 minutes to retrieve a car from a lot with no other activity and half full. Next door to the hotel. No explanation. No apology. And it was $105. Outrageous. If you have other options, you should pursue them.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We regret that the parking experience fell short of your expectations, particularly regarding the time taken and the lack of communication. We also recognize your concerns about the parking fee. We try to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused.
Great location and clean hotel. Exceptional customer services from front desk, to bell services to housekeeping. Very close to top attractions and subway stops. Perfect for our family!
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We’re glad our location made it easy for your family to explore New York and enjoy time together. It’s especially nice to know our team helped make your weekend stay comfortable from arrival onward. We look forward to welcoming you and your family back for another enjoyable visit! Best Regards, Pavel Efremov Director of Rooms
The Thompson is a spectacular Hyatt property in a perfect location for both business meetings and visiting the city. The staff is typically first class Hyatt and the dining is exceptional. 10 out of 10.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We are glad our team made such a positive impression and that the dining experience added to your visit. Having a convenient base for both work and exploring New York can make a real difference, and it’s great to know your stay went so well. We look forward to welcoming you back on your next trip to the city! Best Regards, Pavel Efremov Director of Rooms
We recently returned to The Thompson in NYC for our second stay and once again enjoyed our visit. The hotel has a great location, within walking distance of many Manhattan attractions and points of interest. Check-in was quick and efficient, and our room was comfortable, nicely appointed, and very clean. The front desk and housekeeping staff were professional, courteous, and welcoming throughout our stay. The concierge was especially helpful in securing reservations at several of the restaurants we requested, which added to our overall experience. We enjoyed our return visit and would gladly consider staying at The Thompson again on our next trip to New York City.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
It’s always encouraging to know a return visit lives up to expectations. We’re glad our team helped make your stay comfortable and that the concierge made your dining plans easier to arrange. Having so much of Manhattan within easy reach also makes exploring the city more enjoyable. We look forward to welcoming you back on your next trip to New York! Best Regards, Pavel Efremov Director of Rooms
This was a great hotel! It was clean, efficient, and centrally located to all our activities. I also appreciate that it was reasonably priced.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We are glad our location made it easy to enjoy your time in New York City and that you found your stay comfortable and worthwhile. Thank you for taking a moment to share your experience. We hope to welcome you back on a future visit. Best Regards, Pavel Efremov Director of Rooms
Awesome hospality and beautiful hotel. The Staff are very professional. They made my checking in to the hotel effortless. i would recommend to my friends.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We are glad our team made your check-in smooth and welcoming. It’s great to hear that you enjoyed the hotel and found our staff professional throughout your visit. Thank you for sharing your experience and recommending us to others. We look forward to welcoming you back on your next trip to New York City. Best Regards, Pavel Efremov Director of Rooms
Great location near MOMA, lively vibe, clean and well appointed rooms, very clean, food excellent. Nosie level but you do hear the sirens at night.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
It’s great to know our location made it easy to enjoy the area and that you liked the dining experience. We’re also glad the accommodations were comfortable and well cared for during your visit. We’re sorry that nighttime sirens affected the quiet of your stay. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable visit. Best Regards, Pavel Efremov Director of Rooms
We had a wonderful stay and were truly impressed by the overall experience. From the moment we arrived, everything was handled with great care and attention to detail. The hotel has a beautiful atmosphere, excellent service, and a very welcoming team. The staff were professional, friendly, and always ready to help whenever needed.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
It’s great to hear that our team made such a welcoming impression and that you felt well cared for throughout your visit. We’re also glad you enjoyed the atmosphere and the level of service provided during your stay. Thank you for taking the time to share such thoughtful comments about your experience. We look forward to welcoming you back for another enjoyable visit. Best Regards, Pavel Efremov Director of Rooms
Hi, wow, the Thompson an excellent hotel. Staff was helpful. Location perfect close to Central Park, shops, restaurants and jumping on the subway. Rooms were nice and they had nightly music in the lounge. We would stay here again! Also, we plan on trying other Thompson hotels.
General Manager, Guest Services / Front Office at Thompson Central Park New York, by Hyatt, responded to this review
We are glad our team was so helpful during your stay and that you enjoyed the room. It’s also nice to know our Midtown location made your visit convenient. We’re glad you enjoyed the evening music in the lounge as well. Thank you for taking a moment to share your experience, and we look forward to welcoming you back on a future visit. Best Regards, Pavel Efremov Director of Rooms
Showing 10 reviews since September 29, 2026.