Average rating based on 219 reviews
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Excellent location room. Lovely. Recommend upgrading to jr suite. Staff exceptional. Breakfast wonderful All amenities were great. Everyone works hard to make you feel welcome and valued. Generally quiet. Elevators safe and unique. Highly recommend
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear Bruce A, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We are also happy to know you liked our comfortable accommodations as well as our breakfast offerings and that our amenities were up to your satisfaction. Thank you for recommending Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon. Best Regards, Munir Salem Director of Operations
I was blown away with the helpfulness of the staff and the immaculate facility! It was so nice being close to Central Park for a morning walk. Great view out the window and plenty of room to unpack. It was oddly quiet considering the location was in the heart of the action. Definitely recommend staying.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear hello466, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations with our friendly staff, refreshing accommodations with excellent views and that you loved our location. Our team will be delighted to hear your feedback. Thank you again for recommending us, and we look forward to many more visits to Thompson Central Park, New York. Best Regards, Munir Salem Director of Operations
I've stayed at many of the nicer Central Park area hotels and would rate the Thompson as overall 'best' when considering price, location and facilities. What really sets this hotel apart is the staff. They 'care'. Sounds simple but makes all the difference from cleanliness, food quality, service and your whole experience.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear reid310, Thank you for taking the time to share your experience at Thompson Central Park New York. We are pleased to know you were delighted with our ideal location, clean property, and devoted associates. We are also glad you enjoyed the delicious breakfast we serve and found us to be of great value. We appreciate your comments and look forward to hosting you again. Best Regards, Munir Salem Director of Operations
The hotel is perfectly located within walking distance of Central Park, close to restaurants and with easy walk of most of mid town. Room was clean and the bed was super comfortable. The service of the staff at all times was excellent. Professional and friendly.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear Grantan, Thank you for sharing your experience with us! We are pleased you had a great stay at Thompson Central Park New York. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Best Regards, Munir Salem Director of Operations
Really cozy and beautiful atmosphere and feel overall, in line with another recent Thompson experience (Madrid). Top hamburger place and truly exceptional Bar, for both ambient and variety. Great music throughout.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear eliomarena, Thank you for choosing to visit Thompson Central Park New York and for sharing your experience. We are pleased to know you had a great time at our on-site restaurant and were especially impressed with the beautiful atmosphere. We appreciate your comments and look forward to welcoming you again. Best Regards, Munir Salem Director of Operations
I had the most amazing time in New York. I truly fell in love with the city. It waa a short, but yet sweet experience. The whole time it felt as if I was in a movie or having a dream experience. I really look forward to returning.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear nicholuswoods33131, Thank you for your outstanding review. We are delighted that we exceeded your expectations and that you loved your time at our hotel. Thank you again for sharing your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem Director of Operations
My sister and I had such a wonderful stay at the Thompson Central Park NY. The staff were lovely and went out of their way to make our time at the hotel extra special. The location is excellent - quiet but within easy walking distance of Broadway, shopping and Central Park. We will most definitely be back!
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear Becky R, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted our service and location far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Thompson Central Park New York. Best Regards, Munir Salem Director of Operations
Great location. Great service and beautiful hotel. Rooms are a little small but that’s to be expected in New York City. The room had upgraded fixtures, was very quiet and was quite lovely. Would stay here again!
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear kellycmon67, We appreciate the time you have taken to share your comments regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We are excited about your return visit! Best Regards, Munir Salem Director of Operations
We had a really excellent stay at the Thompson. Definitely worth booking the Upper Floor rooms - my kids loved the lounge and the check in was so easy and relaxed. Room was perfect for 4 and concierge gave amazing help with many bookings - from airport transfers to fun things in NYC.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear Ambassador516190, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you and your family loved your accommodations, services, and staff. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem Director of Operations
Hotel staff in ALL Departments are very friendly and helpful. The rooms are very nice, bathrooms have nice products, closet and drawer space could be a little bigger, large TVs w Chromecast built-in, so we could stream shows from Apps we have. Food in restaurant and room service was good too.
Guest Service Manager
Guest Services / Front Office at Thompson Central Park New York,
responded to this review
Dear Y5009QUlauras, Thank you for being our guest and for taking the time to review your experience at Thompson Central Park New York. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon! Best Regards, Munir Salem Director of Operations
