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World of Hyatt

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4.5/5

Average rating based on 598 reviews

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  • 5 stars

    "Wonderful Experience"

    The view and location will have you as soon as you arrive. We were pleased with the food service and all the amenities. Communication was wonderful as far as happenings within the hotel, like a wedding, fireworks, unexpected things. Spa was affordable and amazing. Can not wait to go back...


    jaxner


  • 5 stars

    "Fabulous venue, great service, comfortable room"

    Great facility; comfortable room, relaxing pools & beach; Jaime was very attentive & friendly throughout stay; every part of the facility was clean & well maintained; service was impeccable; pricey, so be prepared, but worth the splurge to luxuriate & be pampered. Felt safe with gated entry & requirements to check everyone entering & exiting the facility.


    RJH0224


  • 5 stars

    "Outstanding stay from start to finish"

    Outstanding stay from start to finish. It is a beautiful property, and the staff was friendly and personable throughout. The resort was peaceful and relaxing, great vibes. The concierge was very helpful in reserving a boat tour for us with Cape Adventures, which was fun and a good value. Manta was amazing, we went back for a second night. Our server and food were great. The sommelier was knowledgable and provided beautiful stories of the Mexican wine selections. The barista at the Sunken Bar was friendly and offered great special drinks. One minor improvement would be that the food and beverage menus can be a little bit confusing in terms of actually pulling up from website vs. QR code, best to rely on wait staff. One example is that during breakfast, they serve food from The Ledge at the Sunken Bar, which is very nice, but it's not obvious.


    999ChrisD


  • 5 stars

    "Fantastic Hotel"

    We intentionally booked a non - all inclusive hotel so we could experience more of the Cabo town (food, entertainment, etc.) rather than being 'stuck' at a hotel. While we did dine in town most nights we found the amenities at the hotel were very nice and enjoyed a lot of time in the hotel. We spent most afternoons at the pool with exceptional service from all the staff and breakfast every morning at The Ledge where the food was excellent and the staff started our days with a friendly smile. They made sure we had plenty of bottled water in the room every day and the turn-down service with cookies was a nice touch. Our room was cleaned every day and provided fresh towels and anything else we needed. The security getting into the hotel property was very organized. We never feel unsafe in Cabo. There are a lot of cities in the USA with much worse crime rates. The extra security steps they take at the property ensured we were safe and could relax on our vacation.


    AndyN5150

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear AndyN5150, Thank you for sharing your experience at The Cape, we are delighted to know that found our hotel fantastic and that you had a relaxing vacation. I hope to have the opportunity to welcome you once more.


  • 5 stars

    "We came for a wedding and fell in love with the Cape"

    The property and views were breathtaking. The food, especially the breakfast was amazing! The staff was helpful, very attentive. Suite 741 will leave lasting memories for the group that stayed! The wedding was the perfect ending to our trip; it was picturesque and so classy!


    tonicia_williams

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear tonicia_williams, Thank you for choosing to stay at The Cape and for sharing your wonderful experience with us! We're thrilled to hear that you found the property and views breathtaking. It's our goal to create a memorable and awe-inspiring environment for our guests, and we're glad we achieved that for you. Thank you once again for your kind words, we are looking forward to welcoming you back.


  • 5 stars

    "Fantastic experience"

    My family and I stayed at the cape for my sisters wedding and i could not be more happy that we chose the cape for this special moment. I will absolutely be coming back to enjoy the cape in the future.


    jerrymigasi

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear jerrymigasi, Thank you for for taking the time to share your positive experience with us! We're thrilled to hear that you and your family had a wonderful stay and that you're delighted with your decision to celebrate this special moment at our hotel. We're honored to have been a part of such a significant occasion for your family, and we're glad that everything exceeded your expectations. We would be thrilled to welcome you back in the future for more enjoyable experiences at The Cape. Best regards,


  • 5 stars

    "Baby Moon at The Cape"

    My wife and I spent 5 nights at The Cape for our baby moon and my wife’s birthday. This was our second time staying at The Cape and the team was super attentive and helpful throughout our trip even before we set foot on the property. We missed our connecting flight due to inclement weather so I called The Cape and the team adjusted our dates, at no additional cost, so we could still enjoy 5 nights. They even honored our Sunday Funday promo which included complimentary breakfast at The Ledge. The breakfast menu was way better than we expected, so many options, and our waitress Elizabeth was awesome. We had lunch every day at the pool restaurant, Point Break. Huge shoutout to Jaime, Jose, and Fernanda at the pool. They were super friendly and attentive - can’t say enough good things about them. The beach is very rough, rocky and not for swimming unless you’re an experienced surfer, of which we saw several every day. I scheduled a prenatal massage for my wife at Currents and a foot massage on a different day. The team at Currents gave me access to the full spa while we wife enjoyed her treatments. She was pleasantly surprised to learn they have a pregnancy wedge so she could lay face down. We had dinner at all three restaurants on the property. Manta is a cannot miss experience - truly delightful and the view unmatched. Our waiter, Leonel was topnotch. The Ledge was very good. Our waiter, Jesus was great! The Sunken Bar was just ok. We left the property on two occasions via Uber App with no issues. The bellboy, Óscar remembered our names and the team makes note of the Uber drivers name, car and license plate. We were a little concerned having read other reviews talking about the music at the pool or the rooftop bar being too loud. We were unbothered by either. There were 2 weddings during our stay but neither affected our trip in any way. In fact, the people watching was quite entertaining. In all, we loved our stay at The Cape and would easily recommend it to our friends.


    CesarJasso

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear CesarJasso, Thank you so much for choosing The Cape for your babymoon and your wife's birthday celebration. We are thrilled that you decided to stay with us for the second time, and we're delighted to hear that our team provided exceptional service and made your trip memorable right from the start. We greatly appreciate your recommendation and are honored that you loved your overall stay at The Cape. If you have any future plans to visit us again or if there's anything else we can assist you with, please don't hesitate to reach out. We would be thrilled to welcome you back for another memorable experience!


  • 5 stars

    "The Cape"

    This was really one of the BEST hotel experiences that I have had. The staff was super helpful and accommodating. Quickly resolved our sink issue. The turn down service was amazing. The cleaning staff was very thorough in cleaning our room both day and night. We were greeted with drinks, and had a complimentary bottle of tequila waiting for us in our room. I celebrated my 50th and they had a birthday desert waiting for me upon our return to the hotel on the day of my birthday. Just a great experience. I will be back!


    twin1696

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear twin1696, Happy 50th birthday! Thank you for your preference and review, I am delighted to know that you enjoyed that much your experience at The Cape. Please, let me know when you are ready to come back.


  • 5 stars

    "Wonderful wedding. The hotel went all out to make this a very special occasion for our family. Beautiful surroundings."

    We had a destination wedding, expecting 35 people, but 117 special friends showed up, making this day so special. The hotel went all out to make this a wonderful experience. Beautiful hotel, friendly an helpful staff - can’t wait to come back. My first choice location


    buffbleifer

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear buffbleifer, It was an honor to be your first choice for your big day. We all send you our best wishes to you and your wife, we feel delighted to be part of you love story. Please, let us know when you are ready to book another stay with us.


  • 5 stars

    "Breath taking"

    This hotel has amazing views in every corner. The rooms are cleaned daily and they offer amazing service. If you want to relax and enjoy a luxurious stay, this is the place to be. Definitely recommend to all my friends and family. Would be staying again soon!


    daisyramirez32

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear daisyramirez32, I am delighted by reading your review, thank you so much for your kind words; we definitely will be waiting for you, your friends, and your family. It would be a pleasure to have you back.