Clean, updated decor, friendly staff and great location. My only disappointment was that breakfast was not included in the stay. The room was a little more than I would have liked to spend (well worth it) but no breakfast included.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear socialStephanie, Thank you for your review and comments. We appreciate your visiting and I empathize with your request for breakfast being packaged. Please look into offerings that include rate + breakfast when you consider us again in the future. I'm confident that you'll find the package beneficial for your needs. We hope to see you again soon and thanks again for taking the time to complete a review. Best,
Lovely neighborhood location in Chicago with everything you need at your doorstep ... so easy to get around or just enjoy the local thriving area.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear Alexandra R, Thank you for your review and visit. We're glad that you enjoyed your experience while visiting the Chicago land area and we hope to have you back again should you return to the city. Thanks for completing a review and we hope to have you back soon. Best,
A beautiful hotel, extremely well located, soft bed, excellent service. The view of the lake from the higher levels is amazing.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear mattbH5442AV, Thank you for your review and comments! We hope that we earned a future visit from you should your travels bring you back to the Chicago land area. Best,
Excellent location, amazing hotel with spotlessly clean rooms and extremely comfortable beds. We visited the restaurant quite a few times during our stay and the food was delicious and the service was amazing! Do not hesitate to book this lovely hotel you won’t be disappointed! Highly recommend and would definitely return.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear Paula22617, Thank you for your review and comments. We're glad that you enjoyed you experience with us and we hope to be your choice for lodging the next time you're in the Chicago land area. Thank you for taking the time to provide a review and have a great start to your week! Best,
I stayed at the Thompson for the Chicago Marathon, and it was a 10/10 experience. If you have World of Hyatt points, this is the place to use them for race weekend. The location is central to everything, so you’re close to the marathon events and the race-weekend energy all weekend long. It’s also surrounded by restaurants, which made carb loading easy the night before the race. Getting around downtown Chicago was simple from here. Highly recommend this Hyatt for any runner traveling to the Chicago Marathon, or anyone who wants a central base in the city.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear yuanthomas123, Thank you for your review and congratulations on your marathon participation! We appreciate you choosing Thompson Chicago for your lodging during this experience and I'm glad that you enjoyed your experience overall. We hope to have you back for next year's marathon, if not sooner than that for other purposes. Thanks again and have a great remainder of your week. Best,
This hotel is definitely in need of a refresh. The first room I was given had an AC that wasn’t working properly, and the couch had a large hole in it. I was moved to a second room, but unfortunately, there were issues there as well. Several of the switches weren’t operational, and the bathroom light flickered like a strobe before eventually staying on. The shower setup was also awkward. I’m personally not a fan of the open shower design, which made the overall bathroom experience less enjoyable. I’ve stayed at quite a few Thompson properties and have generally had great experiences, but unfortunately, this location just didn’t meet the standard I’ve come to expect from the brand. On the positive side, the location is very convenient, with great shopping and plenty of good restaurants nearby. Despite that, given the condition of the rooms and the maintenance issues I experienced, I wouldn’t choose to stay here again.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear 817MzTBSmith, Thank you for sharing your experience surrounding your recent visit. I can agree that we do have some areas that require a refresh and I'm happy to note that we're in the process of this consideration. However, the other items noted are certainly preventable and I'm sorry that this impacted your experience. Feedback such as yours allows us to be better and rectify problem areas. I hope that you had the chance to report the room issue (lighting) with our Guest Service Team so that we can address. if not, feel free to let me know the room number or name on reservation for appropriate follow-up. I'm confident that we have accommodations that can fit your need, as this seemed to be the gist of your issues during your stay. I'd relish the chance for a "2nd chance" to showcase that to you. If interested, I'd love to coordinate that with you personally. Thank you again for your feedback and I hope to hear back from you soon. Best,
Great hotel excellent staff great location in the Gold Coast of Chicago I stay here every time I'm in Chicago for extended period of time
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear Anthony C, I love the caption (and your name)! Thanks for sharing this, as our goal is to ensure all of our guests have an enjoyable experience. Thank you for your loyalty and we look forward to seeing you next time. Best,
Beautiful hotel with modern, intimate feel. The location is great. With all the landscaping in the area, it was so picturesque. Right in the middle of lots of upscale shopping and dining. The area is very affluent (lots of designer stores nearby) so it can feel a bit stuffy. The hotel is just a short walk to the Willis Tower, but much further from most of the shopping on Michigan Ave, the river (20min walk), and the bean. Staff was great. Very friendly, helpful and accommodating.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear VeronicaYem, Thank you for your review and comments. We appreciate you allowing us to introduce Thompson Chicago to you and we hope to see you again soon. I look forward to sharing this with our team. Best,
VERY sad to see this once great spot running to the ground , somehow nothing has been done to upkeep. Certainly not a 4 star hotel ! Other then the location not sure why would you stay here. Maybe the only ONE working elevator in the building of this size was the first give away. This is just a very tired looking place now ( not even the TV works ) housekeeping only comes by if you call , for a very " light " cleaning. For the price , try better.
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear G F, Thank you for your feedback and review. I believe I was able to address your concerns directly pertaining to your stay as you provided a review to Hyatt about your visit. I am sorry that we failed in providing you a positive experience during your visit. We are aware of the challenges that the elevator outage contributed to and we're sorry for that impact. We offer full housekeeping services, therefore, I apologize that you didn't receive full service as expected. As offered in my previous email, I hope that we have a 2nd chance to make a lasting impression. You may reach out to me directly to arrange. Thank you again for providing your concerns and hopefully, allowing us to make up for the issues. Sincerely,
Where to begin? Made it Chitown for the Ye concert, so of course i had to hit up the Thompson. The staff here is just amazing. Always remembers your name and makes you very welcome. Tavon arranged our stay and Natalie greeted us warmly and made sure we were pleased and Mr V at the bell stand was just amazing as always!! Thanks so much to all of you!! George and Mellissa Russo
Anthony Beach, General Manager at Thompson Chicago, by Hyatt, responded to this review
Dear GRusso11, Thank you for your review and recognition of our team. I'll be sure to pass this along to Tavon and Natalie. We're glad that you enjoyed your Thompson Chicago experience and we hope to have you back again soon. Have a great start to your week and thank you for staying. Best,
Showing 10 reviews since September 7, 2026.