Average rating based on 414 reviews
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As always, the hotel exceeds my expectations! Staff are very helpful and kind. The room is clean, comfy bed. Can’t beat the location, centrally located and in the nicest area of downtown(Oak street) all the high end stores and restaurants are just in the corner of the hotel. So many to choose from. Police cars are always patrolling the area.
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Ms. Junalyn A, We extend our sincere gratitude for taking the time to share your valuable feedback as a returning guest on Trip Advisor. Your continued trust in our services is genuinely appreciated, and we are thrilled to learn that your recent stay exceeded your expectations. It warms our hearts to know that our staff's kindness and helpfulness contributed to the positive experience you had throughout your stay. Exploring the extravagant stores and restaurants in the surrounding area is indeed a fantastic way to make the most of your time with us. Your feedback will be shared with our entire team, particularly with our dedicated housekeeping staff, who take pride in ensuring our guests' comfort and satisfaction. We eagerly anticipate the opportunity to welcome you back for another memorable stay in the future. Should you have any specific insights or requests for your future visits, please feel free to reach out. Thank you once again for choosing us, and we look forward to serving you again. Best regards, Irena
The room was really Great we were on the 18th Floor. The view was nice and the area is even better. The staff was awesome. OMG y’all have the BEST Valet team all the Guys were nice opened doors as you walk up. Always Greet you well ask about your day. Just awesome. Anything more I would do is tend to them.
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Mike J, Thank you for taking the time to share your experience with us on Trip Advisor. I am thrilled to hear that you enjoyed your room and the beautiful view. Your positive feedback is truly appreciated, and I'm glad to know that our staff members contributed to making your stay enjoyable. I have shared your kind words with our team as we strive to create a welcoming and accommodating environment for all our guests. We sincerely hope you'll choose to stay with us again in the future. Your satisfaction is our priority. Best Regards, Irena
One night in downtown before checking into an AirBnB in burbs with family. Quiet respite and comfort were much appreciated! Luxurious shower, great views, and an excellent lounge with live music. great location with lots to do and see within walking distance whether you want to explore downtown or nearby iconic neighborhoods.
Irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Agrimmtale, Thank you for taking the time to share your exceptional experience on Trip Advisor. We greatly appreciate your feedback and are delighted to hear that you were able to fully unwind and experience utmost comfort at our hotel, complemented by our picturesque views and invigorating rainfall showers. It is also wonderful to know that you had the opportunity to indulge in the live music at our charming bar. Your feedback has been shared with our dedicated team, who will undoubtedly find it motivating. We sincerely hope to have the pleasure of hosting you once again for another memorable stay in the future. Best Regards, Irena
Thompson Chicago has become one of my favorite hotels in the US. The property's biggest asset is the main-on-main Gold Coast location. It is close walking distance to so much (Magnificent Mile, Oak Street, Division Street, countless restaurants), and an easy Taxi or Uber ride to Lincoln Park or the Loop. The property provides excellent value for World of Hyatt Globalist Members, with free overnight parking ($75 value) with point redemption or free night rewards, and free breakfast for two adults and two kids. The breakfast situation may change however since Nico is scheduled to be replaced by Tavern on Rush beginning around Q1 2024. The hotel is routinely available for under $200 USD per night and the staff is always consistently helpful, friendly, and overall solid. The rooms are well appointed and unique with corner junior suites having a unique, curved layout.
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear JWORD, I would like to express my sincere gratitude for the truly extravagant review you shared about your recent stay with us. Your kind words and positive feedback have brought immense joy to our entire team. It is particularly delightful to hear that you love the location of our beautiful Gold Coast area and appreciate its proximity to the magnificent mile, Oak Street, Division Street and the incredible restaurants we have near by. Your detailed insights into our property's strengths are invaluable, and we are thrilled to learn that we have become one of your favorite properties in the US. We take great pride in providing exceptional experiences for our guests, and your feedback reinforces our commitment to excellence. I will be sharing your glowing review with our entire team, as it serves as motivation for us to continue delivering outstanding service. If you ever have further comments, suggestions, or if there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay. Warm regards, Irena
My wife and I recently visited Chicago for a 2 night getaway. The Thompson Hotel was just what we hoped for and is in a great location. Convenient to everything yet not loud at night. Excellent restaurant's in short walking distance. we enjoyed it so much we stayed for a 3rd night!
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Jackross7261, Thank you for your thoughtful review and for choosing to share your experience with us. We are delighted to hear that you enjoyed the prime location of our hotel in the beautiful Gold Coast, with its convenient proximity to nearby shops and restaurants. The Gold Coast is truly a special destination, and we're pleased to have contributed to your positive experience. It warms our hearts to learn that you not only enjoyed your initial stay but also chose to extend it for an additional night. Your decision to prolong your visit is a testament to the satisfaction we aim to provide our guests, and we're thrilled to have exceeded your expectations. Your kind words about our team members are greatly appreciated. We believe that exceptional service is a collective effort, and I will ensure that your feedback is shared with the entire team. Knowing that our service resonated with you is truly rewarding, and it motivates us to continue delivering memorable experiences for all our guests. We genuinely value your patronage, and we look forward to hosting you again in the future. If there's anything specific you'd like to share or any preferences you have for your next visit, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities. Thank you once again, and we can't wait to welcome you back for another enjoyable stay. Warm regards, Irena
My experience from arrival to departure was excellent. The staff are very friendly and helpful. I had a nice welcome amenity in my room, a platter of 6 macarons (covered with plastic wrap to stay fresh). Loved the bathroom as well. The rain shower is wonderful, as are the bath products provided.
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Amchoolijan, Thank you so much for taking the time to share your wonderful review on Trip Advisor. We are thrilled to hear that you had an extravagant stay with us and that our staff members contributed to making your experience memorable. Your compliments about the macaroons have been passed on to our talented Bakery chef, who is delighted to know that you enjoyed their creations. We take pride in offering delightful culinary experiences, and it's always rewarding to receive positive feedback. We're also pleased to hear that you enjoyed the aesthetics of your room. Providing a comfortable and visually appealing environment is a priority for us, and we're glad to know that it enhanced your overall experience. We appreciate your kind words and look forward to welcoming you back in the future. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We are committed to continuously enhancing our services to ensure each guest has an exceptional stay. Thank you once again for choosing us, and we can't wait to have the pleasure of hosting you on your next visit. Best regards, Irena
Great hotel at a great location. I always stay at this hotel whenever visiting Chicago for business or pleasure. Never disappointed. Highly recommend. Great staff. Great bar and great restaurant (Nico).
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear fila1971, Thank you for taking the time to leave us such a splendid and extravagant review. We are delighted to learn that you thoroughly enjoyed your stay at our exquisite hotel and found the location to be exceptional. Your commendable feedback will be shared with our entire team, including our dedicated restaurant staff. We are truly please to hear that you plan to recommend us to your family and friends, and we are early anticipate the opportunity to welcome you back for another exceptional stay in the future. Warm regards, Irena
When visiting Chicago this is a wonderful place to stay. Convenient location. The city view are stunning. The service is amazing Great for groups or family. The food options are excellent. The bar has great drink options.
irena Rietveld
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear 212CV, Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay with us was enjoyable, and I appreciate your kind words. It brings us immense joy to know that our hotel's convenient location, stunning city views, and excellent service for groups and families added to the positive aspects of your experience. I will be sure to share your compliments with the entire team. Your mention of the enjoyable dining experience at our restaurant is greatly appreciated, and I will convey your feedback to our culinary team. We are pleased to hear that you had a memorable time at the restaurant and bar. We value your patronage, and we hope to have the pleasure of welcoming you back for another exceptional stay. Once again, thank you for choosing us, and we look forward to the opportunity to host you again in the future. Warm regards, Irena
It’s our favorite Chicago neighborhood to stay with so many eating and drinking spots right there and walking distance to red line. Lobby has great smell and great ambiance in the bar and restaurant onsite. Better parking deals nearby on Way.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Christine S, Thank you for taking a moment to leave a review of the Thompson Chicago! I'm happy to hear you enjoyed everything the hotel and the neighborhood have to offer! There's tons of hidden and not so hidden gems all within walking distance of us. There's also something to do year round in the Gold Coast, making it an exceptionally fun and diverse place to be in. We hope to see you again soon! Cheers, Ashley
We had a one-night stay at The Thompson, but would have loved to stay longer. We were able to check in early, and were given a room on a high floor with a fantastic view upon request. Our two double room was spacious enough for our needs. Highlight of the room was definitely the fantastic and roomy shower, in addition to the view. Finally, the hotel lobby smelled terrific! Whatever scent the Thompson uses is a keeper.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Trent W, Thank you for such a kind review. I'm happy to hear that you enjoyed your stay with us. Sounds like you snagged one of our 2 Double Bed Lakeview rooms. Those rooms have the best view of the house! Seeing Lake Michigan twinkling in the distance through the floor to ceiling windows is something I can never get tired of looking at! We look forward to welcoming you back in the future. Hopefully next time it'll be for more than one night! Cheers, Ashley
