The hotel is very nicely decorated, clean and is in a great location in Chicago. Also, the two young ladies that work at the front desk were super friendly, courteous, helpful and professional. We talked, they told me their names, but unfortunately I forgot (ladies, many apology for my forgetfulness!). They helped us with our check-in and check-out, and were a big reason why our stay was very positive experience. The waiter in the restaurant was also very friendly. I am a big believer in the Hyatt brand, and this experience, as with many other Hyatt stays, was top-notch. Way to go Thompson Chicago and Hyatt!