Average rating based on 351 reviews
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A super great hotel located in the best part of Downtown Chicago. Very nice rooms, the staff were great and the location was perfect, walking distant close to Lake Michigan and lots of things to do. Recommend this place 100%
The hotel is very nicely decorated, clean and is in a great location in Chicago. Also, the two young ladies that work at the front desk were super friendly, courteous, helpful and professional. We talked, they told me their names, but unfortunately I forgot (ladies, many apology for my forgetfulness!). They helped us with our check-in and check-out, and were a big reason why our stay was very positive experience. The waiter in the restaurant was also very friendly. I am a big believer in the Hyatt brand, and this experience, as with many other Hyatt stays, was top-notch. Way to go Thompson Chicago and Hyatt!
My Wife and I stayed here recently... we have stayed here before... location is great and the staff is fantastic... Hotel is always clean and the room was great! Very clean and nice.. will definitely return!
Clean, well maintained hotel in a great locate. Both breakfast and dinner at Nicos were fantastic. Perfect stay for a long weekend. Much appreciated the Thompson Suite with an outdoor balcony and great city views.
Great hotel, amazing location and very helpful staff. The hotel is very close to everything worth seeing in Chicago and just a 10 minutes walk from the stunning riverwalk. Highly recommended hotel located in the nicest area
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear 8MartinaR8, Thank you for taking time to leave such an amazing review of the Thompson Chicago! We're all thrilled to hear you enjoyed your stay with us. Our hotel is fortunate enough to be centrally located to just about everything, including the breathtaking riverwalk! We would love to welcome you back anytime! Cheers, Ashley
Front Desk, Room Service, Doormen, and Valet were all superb always making the effort to welcome us and personalize our stay. Our room was cleaned daily and supplies re-filled. The location can't be beat with an easy walk Downtown or to River North.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Resort46128559034, Thank you for such an amazing 5-star review! I think I can speak for all Thompson Chicago Staff when I say we're all thrilled to hear of a job well done! I'll make sure to let all the departments listed know that their service was superb during your time here with us! We love what we do, and we love when a guest leaves feeling valued and cared for. We would love to welcome you back anytime. If you find yourself in the Gold Coast area again, please make sure to stay with us again, or at least pop in to say hello! Cheers, Ashley
One of the best locations we have utilized for business meetings! The team that supported our meeting was outstanding! They were so accommodating and responsive. Would definitely recommend anyone to utilize this location for business meetings.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear sheriwalters, Thank you for such a kind 5-star review! I'm happy to hear your business meeting was a success! I'll make sure to let our Banquets team know how outstanding they were! They definitely are amazing at what they do and they have great leaders to look up to. We would love to welcome you back for another meeting anytime! Cheers, Ashley
The staff is super friendly and attentive, definitely top notch. Hotel is in prime location in Chicago and rooms are pretty spacious and always cleanly. Wish they had more to offer on the room service menu but there are restaurants nearby for pickup.
Kevin Velasquez
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Sightsee724153, Thank you for your wonderful feedback regarding your most recent stay at the Thompson! We are thrilled to hear you were able to enjoy our prime location, the wonderful Gold Coast neighborhood and that our staff was able to further enhance your experience! We hope to welcome you again soon! With best regards, Kevin Velasquez
Great hotel with excellent service in perfect Gold Coast location. Love the design. Bedding is very comfortable. Love the showers and bathrooms. Nice bar and restaurant options too. My new 'go to' place.
Kevin Velasquez
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear cpc16, Thank you for your 5-star review of your most recent stay with us at the Thompson! We were enthralled to hear you enjoyed you experience and we've become your new 'go to' place! We take pride in the setting our property can provide for each of our guests. We cannot wait to welcome you back again soon! With best regards, Kevin Velasquez
The Thompson Chicago is a beautiful hotel in a great part of Chicago. It is contemporary but manages to be comfortable. The room was spacious (especially for a big city hotel) and the shower extra large - - though I believe we had a "standard" room. The staff was friendly and welcoming. We also enjoyed Nico Osteria for breakfast, thought I'll say it is probably for a more adult palate. It is not a Pancake House. My wife had Avocado Toast with an Egg, and I had Poached Eggs Benedict with Salmon and Branzino sausage which was excellent. Service was attentive and friendly (shout out to Antonios!)
Kevin Velasquez
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear 590howardb, Thank you for taking the time to give us 5-star feedback! We appreciate your wonderful comments about our property. We take pride in the presentation and ambiance our rooms can create for an enhanced guest experience. We'll also make sure to pass these notes to our lovely Nico staff and Antonio for amazing service. We hope to welcome you again soon! With best regards, Kevin Velasquez
